How ROBIPOS Systems Simplify Sales and Inventory Management in 2026

In 2026, the traditional cash register is no longer just a place to store money—it’s the “central nervous system” of a thriving business. As retail and hospitality landscapes become more competitive, business owners are moving away from manual spreadsheets and toward intelligent automation.

If you’ve ever felt the frustration of a customer asking for an item that should be in the back but isn’t, or spent your Sunday night squinting at sales receipts to figure out your profit, this guide is for you. Here is how modern POS systems like ROBIPOS are simplifying sales and inventory management this year. view: https://youtu.be/1XNXdfudaKY?si=HJ7euCyLYvzFc4xZ

selling with robipos

a cashier selling with Robipos

1. Real-Time Stock Tracking: The End of Guesswork

Gone are the days of the “end-of-month” stock take. In 2026, inventory management happens in seconds, not hours.

  • Instant Updates: Every time a barcode is scanned at the checkout, your inventory levels update across all platforms—including your physical store and online shop.

  • Multi-Location Sync: If you run multiple branches, a modern POS allows you to see stock levels at Branch A while standing in Branch B. This allows for quick stock transfers instead of losing a sale.

  • Mobile Visibility: Cloud-based systems mean you can check your stock levels from your smartphone while at home or traveling.

Why it matters: Real-time data ensures you never over-promise to a customer, building trust and reliability for your brand. learn more: https://robisearch.com/pos-4-pos-point-of-sale/

sales tracking

2. Smart Sales Reporting for Better Decisions

Data is the new currency. Modern POS systems don’t just record sales; they analyze them to tell you the “story” of your business. view; https://youtu.be/1XNXdfudaKY?si=HJ7euCyLYvzFc4xZ

  • Identify Bestsellers: Automated reports highlight which items are flying off the shelves and which are gathering dust.

  • Staff Performance: Track which team members are hitting targets and which might need more training.

  • Seasonal Trends: Use historical data to predict which products will be in high demand next month, allowing you to prepare your budget and floor space accordingly.

Pro Tip: Look for a system that provides “Date Range” reporting so you can compare this year’s holiday performance directly against last year’s.

real-time data analytics

get to understand your business trends anytime

3. Preventing Stockouts with Automated Alerts

There is nothing more expensive than a “Stockout”—the moment a customer is ready to buy, but you have nothing to sell.

  • Low-Stock Notifications: Set “threshold” levels for your products. When you reach a minimum quantity (e.g., only 5 units left), the system sends an automatic alert to your phone or email.

  • Automated Reordering: Sophisticated systems can generate Local Purchase Orders (LPOs) automatically, sending them to your suppliers before the shelf is empty.

  • Expiry Tracking: For businesses selling perishables, modern POS systems track “Best Before” dates, alerting you to sell items before they become a loss.learn more: https://robisearch.com/pos-4-pos-point-of-sale/

inventory management

inventory management is a very crucial feature in robipos

How to Implement a Modern POS Strategy

Transitioning to a high-tech system doesn’t have to be overwhelming. Follow these steps to simplify your operations:

sales and stock management software

sales and stock management software

Step 1: Centralize Your Operations

Ensure your POS handles more than just payments. Choose a solution like ROBIPOS that integrates accounting, M-Pesa payments, and KRA eTIMS compliance into one dashboard. view: https://youtu.be/1XNXdfudaKY?si=HJ7euCyLYvzFc4xZ

Step 2: Automate the Mundane

Set up your low-stock alerts and automated daily sales emails. This frees up your time to focus on customer service and business growth rather than data entry.

Step 3: Monitor Remotely

Use the cloud to your advantage. A business owner in 2026 shouldn’t have to be physically present to know if the morning shift was successful. Remote access gives you the freedom to manage your empire from anywhere.

Why ROBIPOS is the Choice for 2026

robios

robipos handles all

Running a business in Kenya and beyond requires a system that is local yet world-class. ROBIPOS is designed to tackle the specific challenges of modern retailers, wholesalers, and service providers.

From real-time M-Pesa reconciliation to automated stock movement tracking between branches, ROBIPOS eliminates the “hidden leaks” where your profits disappear. Whether you run a pharmacy, a hardware store, or a busy restaurant, it provides the clarity you need to scale.

Stop Guessing. Start Growing.

Don’t let manual errors and stockouts hold your business back this year. Experience the power of a unified sales and inventory system firsthand. learn more: https://robisearch.com/pos-4-pos-point-of-sale/

[Request a Free Demo of ROBIPOS Today] and see how we can transform your operations.

Call/Whatsapp 0716413386. 0780655987

email robisearch@gmail.com

click here to get qoutatation: http://robisearch.com/quotation/

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RobiPOS: Maximize Sales, Minimize Mistakes

Introduction

If your business still depends on manual entries, slow checkouts, or guesswork in stock management, you’re losing money daily—whether you see it or not. A modern POS system like RobiPOS gives businesses instant control over sales, stock, and operations. It eliminates human errors, speeds up transactions, and provides the real-time insights every entrepreneur needs to stay profitable. In today’s competitive market, a POS system is no longer optional—it’s essential for efficiency and growth. click here to learn morehttps://robisearch.com/pos-4-pos-point-of-sale/

Retail Tech Revolution

Technology has transformed how businesses operate. Today’s customers expect fast service, multiple payment options, and seamless experiences. RobiPOS keeps businesses ahead by combining advanced features—cloud access, mobile payments, real-time dashboards, and integrations with CRM and analytics tools. You can track everything from anywhere, anytime. This shift in retail tech has made traditional cash registers and manual systems outdated. Businesses embracing modern POS solutions are the ones staying competitive.

RobiPOS Advantage

RobiPOS stands out because it is built to solve real business challenges. Key strengths include:

  • Smart Inventory Tracking: Automated stock updates and low-stock alerts prevent shortages and losses.

  • Instant Analytics: Clear sales reports help you know what’s selling, when, and why.

  • Customer Management Tools: Build loyalty, personalize offers, and encourage repeat purchases.

  • Faster, Safer Payments: Accept all payment methods confidently with secure processing.

  • Simple, Clean Interface: Staff learn quickly and make fewer mistakes.

RobiPOS doesn’t just record sales; it supports better decision-making every single day. click here tio learn more  https://www.facebook.com/share/p/1GcNJTxgxJ/

Sell More. Error Less.

RobiPOS directly increases revenue while reducing operational mistakes. Here’s how:

  • Speed: Faster checkouts boost customer satisfaction and sales volumes.

  • Accuracy: Automated pricing, discounts, and receipts reduce errors that cost money.

  • Stock Control: Real-time updates prevent stockouts and over-ordering.

  • Insight: Data-driven decisions improve product selection and marketing strategies.

The result is a smoother, more profitable business with fewer losses and more opportunities for growth. https://youtu.be/phACfRVsmnE

POS Myths Busted

Many businesses delay upgrading because of outdated beliefs:

  • “POS is expensive.” RobiPOS is affordable and scalable for small and large businesses.

  • “It’s complicated.” Modern systems like RobiPOS are easy to use, even for beginners.

  • “It’s risky.” RobiPOS uses encrypted, secure infrastructure to protect all data.

These myths hold businesses back. The reality is that POS systems save time, reduce losses, and quickly pay for themselves.

Find Your Perfect POS

Choosing the right POS system matters. To get maximum value:

  1. Identify your business needs: stock control, branches, payment options, reporting.

  2. Choose a system with strong support and easy onboarding.

  3. Look for scalability—RobiPOS grows with your business.

  4. Ensure data security and cloud backup.

When your POS aligns with your operations, everything runs smoother and more profitably.

Conclusion

RobiPOS is more than a POS—it’s a complete business management solution. It streamlines operations, improves accuracy, enhances customer experience, and drives real growth. Whether you run a retail shop, wines & spirits, hardware, supermarket, boutique, or restaurant, RobiPOS gives you the tools to stay ahead.

If you want a smarter, faster, and more profitable business, RobiPOS is the upgrade you can’t delay.

call or whatsap +254716413386 +254780655987

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Why Businesses Thrive with Early Automation Using RobiSearch ERP

Introduction

Businesses that prioritize automation early in the month often experience higher levels of efficiency, productivity, and profitability. By utilizing Robisearch ERP solutions https://robisearch.com/best-erp-system-in-kenya/, companies can streamline their operations, improve data accuracy, enhance decision-making processes, and ultimately drive growth. In today’s fast-paced business landscape, automation is no longer just a luxury – it’s a necessity for staying competitive. This blog will delve into the key reasons why businesses should consider implementing automation early in the month using  robisearch ERP.

Automation plays a crucial role in modern business operations by optimizing processes, reducing human errors, and increasing overall efficiency. With the integration of advanced Robisearch ERP solutions, businesses can automate repetitive tasks, improve resource allocation, and foster innovation. This proactive approach not only saves time and resources but also empowers organizations to adapt quickly to market changes and customer demands. Stay tuned as we explore how automation can revolutionize your business operations and drive sustainable growth.

Key Advantages of Early Month Automation with Robisearch ERP

Implementing Robisearch ERP https://robisearch.com/best-erp-system-in-kenya/ early in the month offers several key advantages to businesses. By automating tasks such as inventory management, payroll processing, and customer relationship management, organizations can streamline operations and increase productivity. Early automation also allows businesses to identify potential bottlenecks or inefficiencies sooner, enabling prompt adjustments and optimization. Furthermore, leveraging Robisearch ERP at the beginning of the month sets a proactive tone for the entire business cycle, leading to improved performance, greater cost savings, and a competitive edge in the market.

Analyzing performance metrics between businesses that automate early in the month with Robisearch ERP and those that do it later reveals significant differences in efficiency, accuracy, and overall growth. Early automators exhibit higher levels of operational transparency, timely decision-making, and resource optimization, giving them a competitive edge in the market. Conversely, businesses that delay automation struggle with workflow disruptions, data discrepancies, and missed opportunities for improvement.

Implementing Robisearch ERP: Best Practices for Maximizing Early Automation Benefits
To maximize the benefits of early automation with Robisearch ERP, businesses should focus on strategic planning, seamless integration across departments, and comprehensive training for employees. Setting clear goals and KPIs, regular system maintenance, and staying updated on the latest features are also crucial. Leveraging data analytics for informed decision-making and continuous improvement is key to sustaining the competitive advantage gained from early automation.  https://robisearch.com/pos-4-pos-point-of-sale/robisearch-erp/

Robisearch ERP has proven to be a game-changer for businesses that embrace early automation. Companies that have implemented Robisearch ERP from the start of the month have experienced significant performance improvements across various operational aspects. From streamlined processes to increased productivity and enhanced decision-making, these success stories demonstrate the transformative power of automation. By leveraging the advanced features and capabilities of Robisearch ERP, these businesses have been able to stay ahead of the competition and drive sustainable growth.

Conclusion

In conclusion, the success stories shared highlight the tangible benefits of implementing Robisearch ERP early in the month. Businesses that prioritize automation from the get-go experience improved efficiency, productivity, and decision-making capabilities. By embracing advanced features and capabilities of Robisearch ERP, these companies position themselves for sustainable growth and a competitive edge in their respective industries. The key takeaway is clear: early automation with Robisearch ERP is not just a one-time improvement but a strategic investment in the future success of your business. Make the choice to automate early and reap the rewards of streamlined processes and enhanced performance.
for early business automation contact us to get Robisearch ERP
+254716413386 +254780655987
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Restaurant and Bar Point of Sale (POS) Software in Kenya

The backbone of a Restaurant/Bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software/ Restaurant and Bar Point of Sale (POS) Software in Kenya , a pivotal technology that has transformed how bars and restaurants operate. At Robisearch LTD, We offer complete Restaurant and Bar Point of Sale (POS) Software in Kenya can be easily tailored for use in any type of food service establishment; Restaurants, Fast Food joints, bars, clubs, lounges, coffee shops, groceries, cake shops, cafeterias ,even kibandas among others.

 

Our Restaurant and Bar Point of Sale (POS) Software in Kenya has features that ensures accurate order taking, menu management, quick & efficient payment processing, generates various reports, Happy Hour Mngt, eTIMS ,Bulk sms, MPESA Integrations and so much more . The ROBIPOS is also capable of Merging and splitting payments for a customer bill meaning each guest can get their own itemized bill based on their preferences on that they choose to pay for. The system can also split the bill into multiple payments such as cash and MPESA for each guest.

Our Unique Features

The ROBIPOS is a reputable and market-leading POS software for restaurants and bars. ROBIPOS is the ideal Point of Sale Software with its unique and advanced features and tools that are ideal for Small-Medium Sized Businesses

Barcode Scanning

Chef’s note to ensure right customer order

Orders Queue Kitchen Display

Loyalty Cards and points management

Coin management mostly for items sold at 999

User Rights Control or Permission for access with reports on deleted sales/stock

SMS & WhatsApp Functions for Reports & Notifications whether daily or weekly/monthly

Sales commission management per employee over a selected time period

What are our clients saying?

ROBIPOS Software is designed to help me manage my restaurant sales, inventory tracking, recipe management, kitchen order taking, accounting & financial tracking, restaurant table management, staff sales easily.

Wondering if our POS solutions really work?

Our clients testimonials say it all! Hear firsthand how Robisearch has transformed businesses – https://youtu.be/TXXmJVbpdD4?si=TzKXxgFEsjNCdWFB

 

Make an Inquiry

Get in Touch Today!

We are available 24/7 round the clock to help you with any information or resources you may need. Feel free to reach out. Watch our Free live demo on how the System Works and if you have more questions contact us on 0716413386/0780655987.or visit www.robisearch.com

 #barpos #restaurantpos #bookkeeping #accountingsoftware #posinkenya #electronicpos #posinnairobi #reviews #pos #etimspos #testimonial #youtubeshorts #shots #shotsviral

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Why You Should Use A Property Management System

Best Rental Property Management Software of 2023

Why You Should Use A Property Management System – As a landlord or property manager, collecting rent from tenants can be a tedious and time-consuming task. It involves sending reminders, following up on late payments, and tracking income and expenses. But with the help of property management software, this process can be streamlined and made more efficient. In this article, we will discuss seven reasons why you should consider using property management software to collect the rent.

Enhances security

You can have peace of mind knowing that your bank information is kept completely private. Your tenants will not be able to see which account their payments are being deposited into, and your bank account information is securely stored within the platform. This ensures that your sensitive financial information is protected and kept safe from unauthorized access. Yet, it also means your office will not have to worry about security concerns relating to carrying or holding cash.

Improves record keeping

Perhaps the function that many landlords find useful is that property management software can automatically access late fees to the account. The software makes it easy for landlords and tenants to access rent payment history. This information can include any payments that have been made and any that were late. Therefore, there’s never a need to worry about having the time or patience for such data entry.

Reduces late payments

With property management software, tenants can set up automatic monthly rent payments. This can be a convenient option for both landlords and tenants, as it eliminates the need for landlords to constantly follow up with tenants about late or missed payments. Automatic payments also increase the likelihood of landlords receiving their rent on time. This can save time and effort for both parties and help ensure that rental income is received consistently and reliably.

Saves time and effort

One of the most significant benefits of using property management software to collect the rent is that it eliminates much of the extra work. Rather than worrying about collecting payments and depositing them in the bank, the software takes care of the process for you.

Payments are flexible and secure

Some landlords accept payments through platforms such as MPESA. However, these services have some downsides, such as the ability to reverse payments and transaction limits. When you choose the right property management software to collect rent, you rid yourself of these nuances.

Access to additional tools

In addition to helping landlords collect rent and tenants make their payment on time, property management software often includes access to a range of additional tools and features. For example, the Robisearch property management software includes tools for communication, such as messaging and email. Others tools include tracking income and expenses, generating reports, and managing tenant applications and leases.

Conclusion

Take the stress out of managing your investment and choose the perfect property management software and professional property management services for your property. Trust us! You’ll rest easy knowing that within just a few short days, the money is directly deposited into your bank, saving you time and stress. Contact us on 0716413386 or 0780655987.

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How To Grow your Business With Bulk SMS Campaigns

WHY YOU NEED OF BULK SMS FOR MARKETING FOR YOUR BUSINESS. - Robisearch ltd

How To Grow your Business With Bulk SMS Campaigns – Bulk SMS marketing, is a marketing strategy that involves sending promotional messages or alerts via SMS (short message service) to a targeted list of subscribers. This approach allows businesses to reach their customers directly on their mobile devices, making it a highly effective and efficient marketing channel. For a successful bulk SMS campaign:

Keep it concise and brief

One SMS text message comprises 160 words. To ensure the most efficient campaign, it is important to select the words you use carefully. Straight to the point and immediately. The benefit or reward offered to the person receiving the message must be clearly stated.

Inspire a sense of urgency

Make sure you set an expiry date for your vouchers and discount coupons. Your vouchers’ limited validity creates a sense of urgency for your clients, which leads to more conversion rates. Robisearch Limited offers a simple method to design and deliver and redeem Mobile vouchers!

Include a clear call to action

Make sure that the purpose behind the message is clear. The recipient should take action on the information you have sent to take action, so explain what they must take to gain the information you’ve given.

Know the time your customers are likely to respond

Select the ideal moment to send out Bulk SMS messages to your clients. If you want to trigger an action or a response, ensure that you give your customers enough time throughout the day for them to respond. It is also possible to use the Robisearch Bulk SMS to create your messages today and then plan them to be delivered whenever you wish.

Find the frequency that is right for you

Do you need to send Bulk SMS messages daily, weekly or monthly? If you send messages often, users may become annoyed and opt to stop using the service. If you wait longer between messages, the user may lose interest and have forgotten why they joined, to begin with.

There is no set amount of messages you should send out each month or week – the frequency must be adjusted depending on the audience you’re targeting and the goal of your messages.

Less is more

Manage your contact groups appropriately and refrain from sending your recipients the same text marketing message. Keep your communications relevant and fresh.

Keep your data base clean

It is expensive to keep sending messages with old phone numbers. Ensure you check regularly and remove the numbers that cannot be reached to save time and cost. Three strikes and you’re out is a great rule of thumb.

Use keywords to increase your data base

Use an SMS keyword (e.g. 30% offer on all software this month contact us on 0716413386) to build your opt-in list of customers who choose to receive alerts via SMS. Print this out everywhere, and you’ll quickly build the number of people who opt-in to follow you. SMS marketing may be disruptive when sent to someone who hasn’t consented. Ensure that you protect your company’s reputation by ensuring the recipients have given you permission to contact them.

Know your audience

Be sure that the person receiving it is attracted by the items you provide. There is a good chance that each message or offer will have to be targeted to specific segments of customers. Location, gender, age and previous purchases should be considered when email distribution. For instance, you shouldn’t give complimentary lipstick to men since the likelihood is that your response rate would be a minus, and certain customers might decide to opt out of your mailing list due to this.

Conclusion

Bulk SMS marketing is a powerful tool for businesses looking to reach a large audience quickly and effectively. By following the tips and strategies outlined in this guide, you can create successful SMS marketing campaigns that engage and convert your target audience. Robisearch Limited provides businesses with bulk SMS marketing that is  incredibly cost-effective and efficient way to grow your business and increase brand awareness. Contact us on 0716413386 or 0780655987 for more information on bulk SMS marketing.

 

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Importance of CRM Software in Sales and Marketing

CRM stands for Customer relationship management. This is a type of software that helps businesses manage, track and organize their relationships with customers. A CRM can help you store customer data such as user behavior and how long a customer has been with your business. It also stores purchase records and notes on sales interactions. This helps to optimize your sales and marketing processes and improve customer service across your organization.

CRM software can be used in various ways to provide numerous benefits to your business. Below we discuss some key benefits of a CRM software in sales and marketing.

Increased sales

A CRM tool can help you streamline your sales process, build a sales pipeline, automate key tasks and analyze all of your sales data in one centralized place, potentially increasing sales and productivity. A CRM helps you establish a step-by-step sales process that your employees can rely on every time and that you can easily tweak as issues arise.

Improved customer retention

A CRM software will provide sentiment analysis, automated ticketing, customer support automation and user behavior tracking to help you determine problems and quickly address them with your customers.

Centers business growth around your customers

The software allows you to architect your business as it appears to your customer and audience. The CRM aligns all of the work your sales, marketing, and service teams do with a variety of natively built tools and integrations — this makes it easy for you all to collectively center business goals and daily work around your customers.

Automate daily tasks

CRMs automate other day-to-day tasks, speeding up your time-consuming but necessary work. CRM automation may include data entry and contact record updates after every interaction.

Create work flows

The best CRM software offers workflows. Workflows complete and organize sales, marketing, and service processes to save you time. It helps you set criteria that automatically enrolls records and takes actions of your choice .

Data driven marketing

CRM empowers marketers with data-based insights, the results of numerous marketing campaigns measured in figures and reflected in various charts and diagrams. This info is the necessary condition for efficient campaign budget allocation and resource adjustment. It may mean tracking conversions resulting from certain marketing activities and campaigns, and is no doubt invaluable in determining which efforts bring the best ROI and should be carried on and which do away with.

Optimized segmentation and targeting

CRM is capable of collecting and storing a lot of information. Marketers can use this information to  segment the customers much more precisely. This can be based on numerous criteria, from geographic location to financial details, previous interactions, etc. This results in messages and content delivered to them being much better targeted and, consequently, receive the improved response and brand loyalty.

Social branding

It may be overwhelming for businesses (especially startups) to promote their brand on several social media platforms. Using CRM, monitoring and managing the company’s presence in social media is much more effective and less time-consuming.

Multichannel marketing

CRMs possess the multichannel marketing functionality which lets conducting simultaneous marketing campaigns across different sales channels and touchpoints, like regular mail, email, mobile, social media, web, etc.

Tracking and analysis

CRM is capable of tracking the lead data, enabling you to evaluate the return on lead investments. It shows which lead sources are bringing the most revenue to concentrate on them. Further analytics functionality includes creating sales forecasts, monitoring the pipeline and spotting points where customers drop off, effective budget management, etc.

A CRM has the power to supercharge your business. Choose the right system for your team to start growing better. Contact Robisearch Limited today on 0716413386 or 0780655987 and grow your business.

 

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Benefits of Daily Sales Reports to Businesses

 

Most growing businesses have an affinity for generating annual reports only. It could be because they don’t see sales reporting as an essential activity or feel it is enough to gather once a year. The problem with annual reporting is that by the time you detect a problem in your sales process, you may have already lost significant revenue. A daily sales report addresses this issue effectively.

With the help of daily reports, managers can track what their sales reps have done on a working day. This can include the number of calls made, emails sent, in-person meetings attended and deals closed. Daily sales reports help managers identify operational bottlenecks early on. It also helps with your rep’s accountability and performance.

In addition, daily sales reports provide continuous updates to the management. The reports also offer insight into the company’s sales activities more frequently and in a more detailed manner. It could contain the name of the sales rep, the clients being handled by them, the number of calls/ emails they have executed during the day, etc. Below, we discuss some benefits of daily sales reports.

Assists in decision making

A daily sales report will help you determine the sales volumes, cash flow, future trends, and more. All of this can help you make better decisions for the future of your sales. Though monthly sales reports may provide the same information, they cannot show you in-depth data on each sale as a daily sales report can. Daily reports make tracking performances, identifying patterns, detecting problems, and taking timely action easier.

Enhances accountability

A monthly or annual report does not show you much about what an individual salesperson has been doing. But with a daily sales report, each individual’s activities and performance can be monitored. This also brings an overall sense of accountability among the team members.

Helps optimize the sales funnel

Not all leads that your business generates are worth nurturing. But sales reps won’t know that unless there is a visible trend. Daily sales reports includes critical information such as which days had the highest sales and why did that happen. This information becomes beneficial for management and managers to determine which leads your team should focus on. It even helps the marketing team to optimize their campaigns and set their target audiences accordingly.

Motivates and boosts the confidence of the sales representative

The daily sales report is also important for your sales team’s morale. Daily monitoring of each salesperson’s performance motivates them to achieve more. It gives rise to healthy competition within the team, which in turn increases the productivity of the team members. They also boost the confidence of your team members. When data and insights back their sales actions, they are more confident about handling prospects and winning deals.

Track progress and development of your business

Reporting is important because it records your progress and helps you analyze it by providing project details over different time periods. The amount of revenue earned may scale the success rate of your business but the data collected by sales and marketing reports can help you in many other areas. With the help of reporting, you can make your sales and marketing successful by formulating your budget, marketing plan, or can even plan your next move.

Redefine your marketing strategy

Sales and marketing reports help businesses to understand their customers’ behavior, preferences, and interest. For example, whether the customer will react to a social post, phone calls, or text messages. Once you know the choice of your customer, you can easily work on strategies to turn them into potential customers.

For a more comprehensive report, you would need to customize it to your business’s context. This is usually sales performance data that compares the daily sales activities with the sales objectives. Such reports can be created by the sales manager or by the sales reps themselves. To get your customized sales reports module, contact Robisearch Limited on 0716413386 or 0780655987

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Why Corporate Companies Need The customer Feedback Platform

 

 

 

A customer feedback platform usually takes the form of a software product or an application. It helps businesses manage what customers are saying on multiple feedback platforms and channels. This assists in gaining data-driven insights essential to improving overall customer experience. Customer feedback platform enables everyone on your team to understand customers better. They can easily measure customer satisfaction and learn how to build customer loyalty. In return, the are able to make a digital transformation.

The Robisearch customer feedback platform is important for a number of specific reasons that help future planning.

It can improve customer service

Customer feedback can manifest itself in evaluating how company employees treat customers. A company can determine if some customer service representatives are being rude to customers, especially if the topic of rudeness comes up frequently. The customer feedback platform enables you to take immediate action on such feedback.

Allows comparison to the competition

Customer feedback also allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company’s products and services excel or fall short compared to alternatives on the market.

Helps identify necessary changes

Customer feedback platform is especially important when a company is loosing customers. It helps determine why customers are no longer buying its products. The goal of the system becomes finding out if there is anything the company can do to win a customer’s business back.

Helps identify customer preferences

Customer feedback is important for determining a customer’s needs and tastes, particularly when a business introduces new products. Customer feedback helps companies determine what’s important to their customers – without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.

Helps you spot market trends

Customer feedback is also important in detecting certain technological trends among consumers. For example, a new competitor in the market may introduce new and improved technology that potentially threatens the older technology a company sells. If customers indicate they would prefer and buy this technology, the company will need to consider switching to the new technology.

By making a strategic investment in the right customer feedback system and tapping into data provided directly by your customers, you can deliver greater experiences. This will successfully set yourself apart from the competition. Robisearch Limited provides the right customer feedback platform for your company. Reach us on 071641386 or 0780655987 and get your customer feedback platform installed today!

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Customer Service and Why It Is Important

Customer Service Week celebration calls attention to the importance of customer service and the people who provide it, with these goals:

  • Boost morale and teamwork of employees
  • Reward employees for the significant work they do
  • Raise awareness of the value of customer service
  • Thank other departments for their support
  • Remind those who buy your products or use your services of the company’s commitment to customer satisfaction

The values of  good customer service include;

Customer service impact on brand image

Every company is known for its customer service to some degree. Of course, you always want a positive brand image and customer service can be a significant determining factor.

 Retaining customers is much less costly than acquiring new ones

Acquiring a new customer can be anywhere from 5-25 times more expensive than keeping a current one. You don’t have to spend so much time and resources finding a new customer and converting them. Instead, you just have to make sure they’re satisfied and will repurchase from you.

Repeat customers generally spend more than new ones

Making a customer happy shouldn’t be a one time thing at the beginning of the relationship. Most relationships are more valuable the longer they are. Businesses should be putting more emphasis on their customer service, success and support teams because the financial growth potential is much larger than in newly acquired customers. Plus, the probability of selling to an existing customer is 60 – 70%, whereas the probability of selling to a new prospect is only 5-20%.

Great service reduces severity of all problems

When delivered well, customer service can diffuse negative emotions from the customer and the situation. Excellent customer service can turn the situation around into a positive. Small things like apologizing, empathizing and being genuine can go a long way to reduce a customer’s negative emotions and the severity of the overall problem.

Builds brand awareness with minimal effort

Customers are being more and more vocal about how a company treats them and how a company makes them feel. Considering your customer service team are likely to be the only people in contact with a customer, they play a crucial role in shaping their customer experience, and by extension, whether they have good or bad things to say about the company.

People remember the service a lot longer than they remember the price

It’s not about the destination, it’s about the journey. And in this case, the price you paid is the destination, and all that leading up to the purchase, is the journey. People will talk. If they liked the journey, they will recommend it to others.

Its a competitive advantage no one can take away

When normal customer service standard means going above and beyond for a customer, that is when customers will choose your business over someone else’s.

In conclusion, customer service, when delivered to the satisfaction of customers, not only creates a powerful marketing opportunity for the business, but also helps with the bottom line. Not only are return customers easier to sell to, they will spend more per transaction and would pay extra to guarantee better service. Robisearch Limited celebrates all our clients during this customer service week! Remember to reach us on 0716413386 or 0780655987 for all your software solutions. Happy customer service week!

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