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  • Home
  • About
    • About Us
    • Branches
      • Nairobi/Ngara
      • Kisii
    • STOP AJALI
    • Vacancies
  • Our Clients
  • Products
    • Point of Sale
    • Bulk sms
    • web design and development
    • Robisearch ERP
    • Property Management System
    • Biometric Time – Attendance
    • Digital Suggestion Box
  • Community
    • Partners & Resellers
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Digital

  • IRENE
  • Digital, Information Technology, Uncategorized
  • January 30, 2023

Why Schools Should Invest In A Good Website

10 Important Things to Add to Your School's Website - FACTS Management

That first impression a school website creates is an opportunity to highlight the school’s best qualities. It also shows how welcoming the school community is to all stakeholders-parents, students, educators, and community members. Once this positive impression is made, the website can provide a wide variety of information, from posting an exam schedule to announcing an early dismissal because of  bad weather. The website can also effectively communicate the school’s vision and mission, the qualities, and the offerings to each of these stakeholders. In effect, the school website presents the personality of the school.

Below we discuss reasons why schools around the country should invest in a good website.

Credibility

By having a professional school website you are giving your school credibility with the opportunity to tell parents, students and prospects why they should trust you. You can include content such as testimonials and videos of happy students and teachers to back this up. Most people will visit your website as part of the consideration process.

Resource information

Your school website can host a range of information for all news pertaining to your school for current and prospective students, teachers, and parents. As mentioned above, this could be an online portal, a CRM, online admissions, as well as everyday school communications such as important campus announcements, information and more!

Marketing

Having a first rate website and an online presence strategy allows you to market your school online. There are lots of marketing strategies you can use to advertise and market your school. Any marketing you do via social media, email, direct mail, outdoor media etc. can then be driven back to your website so they can find out more.

Competition

An effective, well maintained website helps you keep up with the competition! Who do you think a prospect would be more likely to consider? A school with a bad website, or the one that is on brand, and showcases their school in the best light?

Cost effective

Once you have invested in your school website, it is an extremely low cost way to market your school and communicate your messages long into the future. There are also many integrations you can have, such as online learning, portals and CRM’s.

Accessible around the clock

Your school is only open for certain hours in the week. However your website is accessible 24/7, 365 days a year. Since your school website is operational around the clock, your target audience can access it from anywhere at any time to suit them.

Our team of developers go the extra mile to give our clients solutions that make them stand out from the crowd. What’s more, we’ve created a range of awesome websites for schools, loaded with everything you need to make outstanding school marketing. Contact Robisearch Limited today on 0716413386 0r 0780655987.

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  • IRENE
  • Business, Business Growth, Digital, Information Technology, Uncategorized
  • January 12, 2023

FUNDAMENTALS OF DIGITAL MARKETING

Digital Marketing Fundamentals You Need To Know About

Digital marketing is marketing your product, whether a good or service, through digital means. It involves marketing through online mediums. Digital marketing constitutes all the modern marketing techniques and is a growing marketing trend. This is why it is important to learn about the fundamentals of digital marketing. It has opened many avenues for different organizations. Therefore, every brand has to imperatively employ digital marketing techniques for leading their business successfully.

Search Engine Optimization

SEO is the organic way of gaining traffic. It is through the bots that Google or any other search engine uses that indexes the content. The bots crawl the web, and using various algorithms, they analyze the content index and then decide in which order the content would appear in the search results.

Content marketing

Content marketing is a strategy to target the desired audience by creating relevant content. This can be in the form of articles, videos, podcasts, or any other media meant to engage and retain an audience. It can be achieved through blogs, newsletters, emails, etc. When done strategically, it leads to great results. These results can be analyzed through the fact that businesses with blogs get 67% more leads than other companies. Content marketing helps in earning leads and helps brands to convey the product ideas and vision.

Email marketing

Email marketing is an easy and effective way to stay connected with existing and potential customers.  It can be understood as an advertisement that is aimed at garnering traffic on the website and has the highest conversion rates. Most of the email marketing constitutes emails that communicate new offers and coupons to spike the recipient’s interest.

Social media marketing

Social media marketing is the easiest and most effective way to connect with the target audience.  It allows the brands the opportunity to track the reach of their content. Through the various tools that are offered by the social media platforms themselves, it has become very easy for the brands to identify patterns and find what works best for them and where they can improve.

Affiliate/influencer marketing

Affiliate marketing is getting the product promoted through another person and paying commission to them on every sale made. It is using the reach of an individual to your own advantage. Here, the affiliate needs not to be an individual alone but can be an entity also. The influencer promotes the product, through any medium like a YouTube video or a blog. When people click on the link provided to them for the product, ultimately buying it, then they are compensated for it through commission.

Video marketing

Videos have proved to be more engaging than any other form of content. Video marketing can be used to increase awareness about the product and increase traffic on the website. Video marketing also holds the potential of the video getting viral.

Audio marketing

Audio marketing is now not limited to radio only.  There are other options available now for audio marketing, like streaming an audio or more popular methods like a podcast. There are also smart home assistants like Ok Google and Alexa who have contributed towards audio marketing.

Pay per click

Pay-per-click is a part of paid media that is used to increase the rankings on search engines through paid means. Pay-per-click is used to improve rankings by moving on top of the search results and drive more traffic. The advertisement stays for as long it is being paid for.

Mobile marketing

Mobile marketing involves everything that is done on the desktop and presenting it for the mobile. The websites that are designed should be mobile-friendly, and activities that can be considered unique to mobile marketing are in-app-built notifications, text messages, and social media activity to a certain extent.

Digital marketing is a growing vertical of marketing that holds immense scope. It has many aspects that one can explore.  If you want to dive deeper into it and build your business on it. Contact Robisearch Limited today on 0716413386 or 0780655987.

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  • IRENE
  • Digital, Uncategorized
  • January 9, 2023

SEO TIPS FOR A NEW WEBSITE FOR A SMALL BUSINESS

How To Find The Best SEO Marketing Agency For Your Business

Search engine optimization (SEO) is how you help customers find your site when they search on Google, Bing and Yahoo. By building your site the right way and optimizing your keywords, you’ll drive more traffic to your page and generate more sales. Below we discuss SEO tips for a new website for small businesses:

Do keyword search and use relevant terms

Keywords play an important role in SEO. A keyword indicates the main topic of your article and it’s what makes it possible for people to find your article once they make an online search for a topic of interest. It is essentially what people will type in when searching for something. This is why you should make sure your keyword aligns with the search intent of your target audience. It can be a short keyword like ‘sales and marketing’ or a long-tail-keyword such as how to create a good sales and marketing campaign’.

Place keywords through out your page

Ideally,  your chosen keywords should be in the:

  • Title of the post
  • The URL
  • The first and last paragraph of the post
  • In the text organically throughout the post
  • The tags of images used
Hyperlink your existing content

This will contribute to a better user experience by helping the reader further discover related content and navigate to other pages on your site, as well as helping bots in indexing and contextualizing your webpages.

Write high quality content

You should write content that engages readers. Make sure to cover your topic in full and don’t leave out information that might be important. It’s essential that you give your audience an overview of the desired topic and answers catering to their needs.

Optimize your images

Images are very important. They help visualize your content and help make it more understandable to readers. But they are also important for SEO, as they help your website to be crawled.

Page speed

Your page speed is incredibly important for website ranking and it’s been used as a ranking factor by Google since 2018. People spend literally seconds on your homepage before choosing if they want to explore it further or jump off.  A fast-loading website ensures an ideal user experience.

Update your pages and content

You will regularly want to do an SEO-audit to update your content. Especially since information and trends are rapidly changing and you don’t want to be penalized on search rankings because of outdated information.

Go over older pages and sites, evaluate the content and check if it’s all optimized correctly. If your content has no purpose anymore, not optimized as required it will more likely hurt your ranking.

In conclusion, SEO is continuous work, but with time and experience, your business will grow. Consistently publishing relevant posts on your blog (fresh content) is one of the best ways to improve your ranking on search engines. Robisearch Limited is here to help train you on SEO marketing. Contact us today on 0716413386 or 0780655987.

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  • IRENE
  • Digital, Uncategorized
  • January 5, 2023

Types of digital Marketing for Businesses

There are many types of digital marketing that can be used to increase your audience reach. Using multiple digital marketing channels can help you create a well-rounded strategy that will yield the best results.

To help you determine which digital marketing strategies may work best for your business, here are some of the most effective types of digital marketing:

Content marketing

Content marketing refers to informational, valuable content like blog posts, how-to videos, and other instructional materials. This type of marketing helps you connect with your audience and answer their questions. It can also help to generate leads and close sales. Content should be published regularly with the target audience in mind. Ideally, your brand would become a trusted voice within the industry by publishing quality, reliable content.

Social media marketing

This is whereby social media platforms are used as a digital marketing channel. Ads can be bought to reach out to a new audience, or you can create a profile for your business on any social media platform and create posts to advertise new products, sales, or freshly published content.

Which social media platform you will use will depend on the type of audience you want to reach. For example, Instagram is best for reaching audiences between the ages of 25 and 29, while those 65+ can be best achieved through Facebook.

Affiliate and influencer marketing

Working with an affiliate or influencer can help increase your audience reach by engaging with their existing audience. For an effective affiliate/influencer relationship, you need to work with an individual who is well-known and respected within your industry. They can create content promoting your business or product and share a link to your website. Every time a sale is completed, or a link is clicked, the influencer/affiliate will receive a kickback.

Email marketing

When someone visits your website or business, invite them to join an email subscriber list. With their permission, you can send emails about sales, special events, or product releases.

Search Engine Optimization

SEO  is the strategy of creating content in such a way that search engines like Google will rank your page high on the search engine results page. Google uses algorithms to decide how relevant your page is to the keywords that the user is searching for. These algorithms update frequently, and SEO strategies must be adjusted just as regularly to remain effective. When done properly, SEO efforts will put your page at the top of the SERP and bring in more organic traffic.

Search engine marketing (pay per click)

Search engine marketing, or SEM, refers to paid advertisements that appear at the top of the SERP. The cost of these ads typically depends on the number of clicks the link receives, hence “pay-per-click.”

When you pay for these top SERP slots, the “Ad” label will appear next to your URL. Despite consumer knowledge that these are ads, many still click on these links, and it can be a very effective digital marketing strategy.

Video marketing

In today’s fast-paced scenario, short and quick videos are quicker than texts in attracting customers. Be it educational or entertaining, live or pre-recorded video content is a reliable digital marketing option. Today, over 2 billion people look for something or the other per month on YouTube. It is a promising opportunity to reach new customers, and video marketing strategies drive results throughout the marketing funnel. 80% of customers opt for search engines and videos to learn about products and check reviews. 55% of consumers do it before buying.

Audio marketing

Podcasts are increasingly consumed, and they take the audience off the radio. People prefer them when working out or doing other mechanics. To ace audio marketing, you must understand the habits of your target audience. Think about the activities they might do while listening to your audios. This way, you can make audio marketing a big sales opportunity for your brand.

Mobile marketing

Mobile marketing is mandatory for brands who desire to be with their customers, side by side. It requires the marketer to adapt everything he is doing on the desktop to mobile. You must also be efficient in mobile-specific tasks such as in-app advertising, texting, and social messaging apps. It is significantly important for brands that target a younger audience. Digital marketing requires immediacy as much as loyalty, and smartphones are one of the most immediate problem-solving partners anywhere, anytime.

Every company, no matter what industry, needs a digital marketing strategy to thrive in today’s hyper-competitive world. For the best suited digital marketing solution, contact Robisearch  Limited on 0716413386 or 0780655987.

 

 

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  • IRENE
  • Business Growth, Digital, Information Technology, Marketing, Uncategorized
  • January 4, 2023

Advantages of Digital Marketing To Startup Businesses

digital marketing plan

Most startups are small business projects which are directly attacking the problems that are in the market by creating effective solutions. There are a lot of challenges like finances, product management, customer relationship and many more that a startup faces. Fortunately, we have digital marketing. Digital marketing is an efficient tool to tackle most of these issues with precision to help a startup grow its consumer base and revenue.

Below we have compiled a list of benefits of digital marketing for startups.

Budget friendly

Startups have limited financing so they need some effective strategy that would give them high returns for small investments. This is the most important aspect of digital marketing. Digital marketing is much cheaper but way more effective than any other means of traditional advertising. Through digital marketing campaigns, startups can reach millions of people in a small period of time. It gives them the ability to understand their customers better. Therefore,  startups can use digital marketing to achieve their goals, boost their business and establish themselves just by spending a small amount of money.

High customer satisfaction

Customer satisfaction is the most important goal of any business. Customer satisfaction can be conveniently achieved using digital marketing strategies. Digital marketing provides technology which takes customer support to another level. Startups can analyze, track and monitor the behaviour of their customers. It would lead to a better understanding of customers requirements. When a startup knows and understands the likes, dislikes and requirements of their customers it becomes much simpler to provide a better service and to satisfy customers. Now, if the costumers are satisfied and happy  with the brand, brand identity would resonate itself and  the startup would get the loyalty of their customers.

Increase your visibility

Digital marketing is an efficient tool to increase the visibility of your business in a small period of time. With the increase in visibility, the influx of new customers would increase drastically. By running a digital marketing campaign you will reach thousands of new customers. Then the new customers would share and recommend your brand to others leading to a large revenue generation chain. This will make a startup more established and secure.

Return on investment

This is yet another beneficial aspect of digital marketing. Startups can easily determine the return of investment that they generate through marketing campaigns. It helps a startup to precisely determine which strategies and campaigns are working the best for them. This helps in decision making on which marketing campaign to invest in so that they can optimize the conversion rate and thus increasing sales and revenue.

Search engine optimization

SEO or search engine optimization is the process by which an organization keeps their site ranks high in the search engines for relevant keywords. For a startup to grow it certainly needs an SEO friendly website. This will help them  appear in more searches (on search engines like google, yahoo and bing) more people would visit their website that means more awareness would be created about their brand which leads to the generation of more revenue.

Many startups fail just because of poor marketing strategies. So if you want to turn your startup into a successful and prominent business you need to utilize digital marketing. Contact Robisearch Limited today for the best digital marketing solution for your business today. Reach us on 0716413386 or 0780655987.

 

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  • IRENE
  • Digital, Information Technology, Results Delivery, Strategy
  • December 8, 2022

Benefits of SEO Marketing To Corporate Companies

SEO stands for search engine optimization. This is the process of improving your site to increase organic visibility for specific search queries. The goal of SEO is to improve the quality and quantity of traffic to your website through onsite changes.

Anticipating customer intent, understanding what type of content they’d like to see, and providing the best answers are the heart of good SEO. It’s simultaneously a customer research method and sales channel for your business, and it allows you to get to know your customers and their habits.

The key is being able to put both the technical and strategic elements together. To simultaneously serve your customer’s needs and deliver it in a way that is attractive to search engines. Here are just a few reasons why you should consider leveraging organic search for your business.

Boosts your credibility

A site that ranks high on search engine results pages is typically considered high-quality and trustworthy by search engines. This, in turn, boosts the credibility of your business. Spend time improving and adding content to your site, increasing your site speed and researching keywords to help your site rank even higher.

It supports content marketing

Original content and SEO work hand in hand; by creating helpful content for visitors, including text, images and videos, your site will rank better in search results.

It gives you a competitive advantage

Your competitors will likely be investing in SEO, which means you should too. Those who invest heavily in SEO often outrank the competition in search engine results and gain market share. If you consider that results on the first page of a Google search get over 90% of traffic, you cannot afford not to be there, especially if your competitors are. Start by identifying your competitors, analyzing their strengths and weaknesses, and creating and managing your online reputation. Then, ensure that your site loads fast and is mobile-friendly, make the best content possible, and focus on providing the best user experience.

It can help you reach more people

While many marketing campaigns tend to focus on a defined target audience, SEO can help you attract anyone with intent at a given point in time. If you target keywords, you can attract more prospects who may be interested in doing business with you.

Improves website usability

SEO is about making your site search engine-friendly, but it also can improve the experience a customer has when visiting your website. If you generate useful and high-quality content, make your site faster and more responsive, add backlinks and enhance every page, you typically get an excellent website in addition to one that’s optimized for search engines. Factors that improve usability include a robust site structure and navigation, both of which are factors in how search engines rank a site.

It improves user engagement rates

An optimized site brings in quality traffic. If you have a site with useful content that matches the searcher’s intent, they will likely spend more time browsing. This will ultimately lead to more conversions and increased ROI. Customers who engage longer with a website tend to connect to the brand more. This leads to customer advocacy and long-term revenue.

You can expand your business

The more traffic you get, the easier it is for you to expand your services and product line. The core services and products you can offer, the more money you can make. SEO tools help you obtain feedback from your customers.

This feedback will help you customize your product or service lineup, so you can meet your customers’ needs better. The better you meet your customer’s needs, the better your business will be.

You get data

What this data does is help you see what your customers are buying, what they are looking for, and what price they are willing to pay. This information helps you make better product and business decisions. It helps keep you competitive as well.

Also, once you get the top ranking, it is very difficult for someone else to move up and replace you.

You get more clicks

It is said that roughly 60% of all clicks go to the website that is ranked number 1. That percentage translates into possible thousands or more sales each month or year. The sky is the limit in sales when you are ranked in the top position and that is what SEO is made to do. It is designed to get you to that coveted first position.

You get a greater internet presence

This is also very important to the success of your business. The greater your presence, the more traffic you should get. With over 200 million websites on the internet today, you want to stand out and have people find you.

Saves you money

SEO strategies are cheaper to use than traditional advertising methods. Instead of a ‘throw it at the wall and let’s see what sticks’ mentality, SEO strategies help you target the right customers looking for your products.

In conclusion, SEO has major benefits for companies and can lead to long-term exponential growth. Brands that invest in SEO build credibility and trust with audiences, making it a pivotal part of a digital marketing strategy. Contact Robisearch Limited today on 0716413386 or 0780655987 for a tailored SEO strategy for your company.

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  • IRENE
  • Digital, Performance Improvement, Results Delivery, Uncategorized
  • November 26, 2022

Product Of The Week: Customer feedback Platform

The product of the week today is the Robisearch customer feedback platform. Our customer feedback platform usually takes the form of a software product. It helps businesses manage what customers are saying on multiple feedback platforms and channels. This assists in gaining data-driven insights essential to improving overall customer experience. Customer feedback platform enables everyone on your team to understand customers better. They can easily measure customer satisfaction and learn how to build customer loyalty. In return, the are able to make a digital transformation. Read more about the advantages of our customer feedback platform below.

It improves customer service

Customer feedback can manifest itself in evaluating how company employees treat customers. A company can determine if some customer service representatives are being rude to customers, especially if the topic of rudeness comes up frequently. The customer feedback platform enables you to take immediate action on such feedback.`

Helps identify necessary changes

Customer feedback platform is especially important when a company is loosing customers. It helps determine why customers are no longer buying its products. The goal of the system becomes finding out if there is anything the company can do to win a customer’s business back.

Helps identify customer preferences

Customer feedback software is important for determining a customer’s needs and tastes, particularly when a business introduces new products. Customer feedback helps companies determine what’s important to their customers – without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.

Allows comparison to the competition

Our customer feedback software also allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company’s products and services excel or fall short compared to alternatives on the market.

Helps you spot market trends

The software is also important in detecting certain technological trends among consumers. For example, a new competitor in the market may introduce new and improved technology that potentially threatens the older technology a company sells. If customers indicate they would prefer and buy this technology, the company will need to consider switching to the new technology.

By making a strategic investment in the right customer feedback system and tapping into data provided directly by your customers, you can deliver greater experiences. This will successfully set yourself apart from the competition. Robisearch Limited provides the right customer feedback platform for your company. Reach us on 071641386 or 0780655987 and get your customer feedback platform installed today!

 

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  • IRENE
  • Business, Business Growth, Digital, Information Technology, Strategy, Sustainability, Uncategorized
  • October 17, 2022

Benefits of Customer Feedback Platform to The Hospitality Industry

With fewer options and rising frustrations, customers are in dire need of refined services. They also need to know their voices matter. They need to feel taken care of. Do that by asking for feedback. There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. There are also various ways to use that feedback to grow. The Robisearch online customer feedback platform will help you in  receiving guest feedback, and how you can generate feedback to boost your business over time.

Below, we discuss some of the benefits of online customer feedback platforms to the hospitality industry.

Deliver better service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of online customer feedback platforms, hotels, restaurants and resorts can get insight into the quality of their service. They can also find out what the customers expect from them. The Robisearch customer feedback platform gives real-time insights on the feedbacks received.

Enable better customer acquisition

When you’re running a restaurant or a boutique hotel, reputation is everything. However, that reputation comes to life through your customers’ words whenever they share their experiences with their friends and loved ones. Users keep your reputation alive. When they post photos and share comments about your business, they entice other potential customers. While asking for feedback is a great source of opportunities to innovate and improve, it’s also a perfect way to market your brand online and offline

Boost customer engagement

Engaged customers will recognize their role in the creation of your brand story. They will feel eager to contribute, and they’ll be more likely to stay loyal. When you ask for feedback, and make an effort to do so in a fun and exciting way, you engage your customers on several key levels. You make the feedback-generating process more engaging, and you make the customers feel valued.

Increase customer engagement

Superior customer experiences inevitably leads to repeat business. If your barbecue ribs are to die for and your service exquisite, your customers will come back for more. However, if they found the waiter unhelpful or the food subpar, it’s better for you to know. You have the opportunity to make it right. Asking for feedback and constructive criticism is the best way to increase retention over the long term.

Immediate damage control

Every business wants to give the guests their best experience but sometimes due to some or the other reasons a guest might become unhappy and could rate your business a down-thumb. The Robisearch customer feedback platform has a response-based notification feature which notifies the owner or the manager about the negative feedback received thus providing the business owner or the manager to reach out to the issues faced by the guest, solve them and make their experience a happy one.

Quality

Taking feedback from guests about the quality of food, or ambience is also very important. Some customers might like the food but they find the ambience very loud or unpleasing. They might not return to the same place. With guest feedback, hotels and restaurants can ensure that their quality is on par with the customer’s expectations.

Improvements

There is always a scope for improvements when it comes to your services. Different people visiting you might have a different level of perception regarding your services. It’s important to always ask them about this. The best way you might think is to talk to them, but what’s even better is to leverage the power of feedback where you can have all the words of your guests at one place and later analyze it on your computer, mobile or tablet. This digital way cuts the dependency on paper feedback which are not only tedious to manage but can also give you inaccurate results.

Service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of customer feedback surveys, hotels, restaurants resorts, etc. can get insight into the quality of their service and what the customers expect from them. A customer feedback platform gives real-time insights on the feedbacks received.

In conclusion, your customers need to recognize your initiative to not just ask for their opinions but to actually take action and adapt where and when necessary. Even small-scale hospitality businesses should take on such a proactive mindset to connect with their target audience and ensure that their customers feel heard and valued.

Asking for feedback and acting upon it will set your brand apart, help you connect with your customers even during these challenging times, and allow your brand to outlive its competitors. Contact Robisearch Limited today on 0716413386 or 0780655987 and get your system installed today!

 

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  • IRENE
  • Business Growth, Digital, Information Technology, Sales Analysis, Strategy, Sustainability
  • September 29, 2022

Importance of Customer Feedback to Businesses

Importance of Customer Feedback to Businesses – Feedback is information or criticism that helps in improving someone’s or something’s current and future actions. Similarly, customer feedback is the reaction given by consumers based on their interaction with the product or services of a company.

A customer-centric approach by an organization is the best way to collect user feedback and integrate it into the development process. This way, the business focuses on providing a positive customer experience, improved customer loyalty, and increased business growth.

Customer feedback helps in understanding how customers perceive your brand. Organizations can make better decisions and improve the user experience with the feedback given by customers, employees, suppliers, stakeholders, and vendors. Effective customer feedback is important to do the following:

Identify customers preferences

While launching a new product or service, customer feedback is vital to understanding the pain points, requirements, and choices of the users. With the help of customer feedback tools, it’s easier to gather, segregate and evaluate the data.

Customer feedback helps improve products and services

When you introduce a new product, brand, or service to the market, you probably have an idea about customer needs. Market research that you conduct before introduction gives you an idea if potential customers would be willing to buy it, and they can also give you tips on how to improve it. However, only after your customers use your product or service, can you learn about all the advantages, flaws, and their actual experience. On top of that, their needs and expectations evolve with time.

 Customer feedback gives you data that helps taking business decisions

Customer feedback is one of the most reliable sources of  data that can be used in taking business decisions. Customer insights will help you understand clients and their needs more profoundly.

Customer feedback gives you insight to customer satisfaction levels

Customer satisfaction is how happy customers are with your products, services, and any interaction with your business. It’s an important metric as it helps you address customer issues, prevent churn, and build a base of loyal customers.

Greater customer retention

Acting upon customer feedback is a certain way to keep more customers, as they will appreciate the changes you have made to give them better experiences. Specifically, taking the time to satisfy frustrated customers can help you keep their business and win their loyalty.

Strong customer service

If customers have any issues with your service, their comments should be relayed immediately to your contact center staff. Your agents are the face of your brand, and they need to convey the values and attitude that your company stands for. Use feedback to better train agents and help them grow in their roles so they can offer the service your customers want.

Customers trust you more

By simply asking customers about their experience, you are showing them that you value their opinions. This gesture is a powerful way to earn their trust. To really show them that their comments matter, follow up once you have acted upon their suggestions. For example, if they mention that customer service hours are too short and you have managed to solve that problem, notify them about your new extended hours.

Make your customers feel heard

When you listen to your customers’ feedback, they see you listening to them and trying to make their experience better. This makes them more satisfied and more inclined to keep doing business with you.

Feedback however, is nothing without analysis, therefore it’s crucial to have a software like the customer feedback platform from Robisearch Limited to process that feedback and gain as many insights as possible. Contact us on 071641338 or 0780655987 and get your customer feedback solution today!

 

 

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  • IRENE
  • Business, Business Growth, Digital, Information Technology, Marketing, Performance Improvement, Results Delivery, Strategy, Sustainability
  • September 7, 2022

Importance of a Website For Up and Coming Businesses

Importance of a Website For Up and Coming Businesses – If your business has gotten this far without a website, you might be wondering why you need one. The short answer is that there has never been a better or more important time to invest in a website for your business. A website offers a wide variety of benefits for small businesses, and most of these benefits increase in value exponentially year over year, just like the Internet itself.

Having a website is important for small business for many different reasons.  From building credibility with customers to capturing leads and web visitors, your website should be an accurate representation of your company.  And even more than just that, it should be a powerful money making machine that brings you leads and new customers.

Below, we discuss why a website is important for up and coming businesses.

Brand credibility

Your website will give you instant brand credibility. This will lead to more sales and customers. It is a very important reason why you need a website for your business.

Describe your services

Your website should clearly describe the services your business has to offer.  If you can do this well on your website, you will get more relevant phone calls and leads.

24 hour advertising

Your website is a 24 hour billboard for your business.  Now, I’m assuming your business is not open 24 hours a day, 7 days a week.  How can you advertise your business when you’re not open or available to take a call?  Your website, of course!

Show you exist

Your website is quite simply, proof of your existence as a business.  Without the powerful combination of a website and local SEO, your business would not show up online (or on Google maps!).

Funnel visitors

Besides simply landing on a specific page, your website should funnel visitors to different channels.  This will ultimately increase your website’s relevance and value.

Make a purchase

Your website should be an easy way for customers to make a purchase.  As you may already know, the buying process begins online most of the time.  What this means is that you have a very good opportunity, with a properly designed and optimized website, to make sales with your website.

Increase exposure

Your website should increase the online exposure of your business which is crucial to continue to see growth. For example, if a customer does a search on Google, ideally you would want this potential customer to stumble across your business.

Increase trust

Most people in today’s online era would not trust a business (no matter what kind of business it is) if it does not have a website.  Without a website you not only don’t have the opportunity to get in front of potential consumers.  Additionally, most people would not think your business is legitimate or successful unless you have a website.

Capture leads

A website should ideally capture leads of web visitors.  This is why having a website is so important for your small business.

Distinct and strategic calls to action should be placed on your site’s landing pages.  Structuring your site properly and placing CTA’s in the right places is the difference between a website that makes money and one that does not.

Communicate your brand’s values

A website can easily communicate your brand’s values to people who stumble upon it.  This includes style elements, target market, and other important things that can help visitors decide whether or not to choose your business.

Additionally, business branding signals to visitors that you are established and successful. This simple communication of your stature is enough to help you get new clients.

Answer important questions

Having a website is important for your small business because your website can answer questions.  Most of the time, customers would rather look online than call a business to find out basic information.  Not having a website would mean missing all of the potential customers who do not want to reach out and ask you about your services.

Additionally, your website can communicate basic and fundamental things about your business that the public would like to have on hand.  A website’s ability to answer consumers questions in just one of the many reasons your website is important to your business.  Without it, customers would be lost.

Having a strong online presence can truly be a make or break for any business. Visit our website or Reach out to us on 0716413386 or 0780655987 and get a website today!

 

 

 

 

 

 

 

 

 

 

 

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