Benefits of Inventory Management to Small Businesses

Inventory management refers to a business’s process for keeping track of everything it owns. Businesses use inventory management software not only to account for everything but also to conduct inventory costing. It also assists with creating work orders and producing other documentation important to the functioning of the business.

It helps a business avoid the costs or lost revenue that come with overstocking or running out of supplies. Below, we discuss more of the benefits.

It saves time through automation

Workers spend a lot of time on manual data entry and form-filling. Inventory management software options automate these tasks. This helps in saving your workforce time and freeing them up for other high-priority tasks.

It improves order accuracy

Returns are costly for a business. Effective inventory management improves the accuracy of your filled orders and lowers the likelihood that you will send the wrong product to the wrong customer or submit the wrong order to the wrong supplier.

Increases productivity

Organized inventory management leads to a more efficient and productive workforce. If you want to get more out of the workforce you have, give them the tools they need.

Prevents overstocking

Inventory management tracks what inventory you have and helps forecast what you need, reducing the likelihood of overstocking.

Prevents shortages

Inventory management helps managers understand what current inventory levels are and what is needed to meet demand.

Makes your company more organized

Inventory management organizes your business on a foundational level, which helps the company run better. When things are chaotic in the warehouse, they’re chaotic in the front office. By having control of your inventory, you can focus on high-priority but non-urgent tasks that will grow your company, rather than running around putting out fires all the time.

Enhances customer satisfaction

Satisfied customers are returning customers, and good stock management is how you ensure that. By filling customer orders on time and accurately, your customers will know that they can depend on you to satisfy their needs.

As a result, you’ll build a strong base of loyal customers who will serve as the foundation for your future growth as a company.

As you can see, there are a number of benefits you can expect to experience by implementing inventory management software at your business.

From boosting the accuracy of your inventory to lowering your business costs, the advantages are extensive, and this could be just the thing you need to unlock further business growth. Take your business to the next level, contact Robisearch Limited on 0716413386 or 0780655987.

 

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Why Corporate Companies Need The customer Feedback Platform

 

 

 

A customer feedback platform usually takes the form of a software product or an application. It helps businesses manage what customers are saying on multiple feedback platforms and channels. This assists in gaining data-driven insights essential to improving overall customer experience. Customer feedback platform enables everyone on your team to understand customers better. They can easily measure customer satisfaction and learn how to build customer loyalty. In return, the are able to make a digital transformation.

The Robisearch customer feedback platform is important for a number of specific reasons that help future planning.

It can improve customer service

Customer feedback can manifest itself in evaluating how company employees treat customers. A company can determine if some customer service representatives are being rude to customers, especially if the topic of rudeness comes up frequently. The customer feedback platform enables you to take immediate action on such feedback.

Allows comparison to the competition

Customer feedback also allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company’s products and services excel or fall short compared to alternatives on the market.

Helps identify necessary changes

Customer feedback platform is especially important when a company is loosing customers. It helps determine why customers are no longer buying its products. The goal of the system becomes finding out if there is anything the company can do to win a customer’s business back.

Helps identify customer preferences

Customer feedback is important for determining a customer’s needs and tastes, particularly when a business introduces new products. Customer feedback helps companies determine what’s important to their customers – without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.

Helps you spot market trends

Customer feedback is also important in detecting certain technological trends among consumers. For example, a new competitor in the market may introduce new and improved technology that potentially threatens the older technology a company sells. If customers indicate they would prefer and buy this technology, the company will need to consider switching to the new technology.

By making a strategic investment in the right customer feedback system and tapping into data provided directly by your customers, you can deliver greater experiences. This will successfully set yourself apart from the competition. Robisearch Limited provides the right customer feedback platform for your company. Reach us on 071641386 or 0780655987 and get your customer feedback platform installed today!

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Features of an Effective Task Management Software

 

Task management software is software that is used to effectively manage your work by guiding you to find and complete the high priority tasks. Everyday, we end up spending much of our time on urgent but low-priority tasks, which can lead us to postpone the most important work. An online task management system helps you prioritize and manage these tasks with essential features like reminders, status timeline and time trackers to keep ahead of the deadlines.

Below are features that make great task management software, and you should be on the lookout for them while searching for the tool.

Task scheduling

The idea behind task management is to organize work. Be it personal or professional, on a daily basis to make it more streamlined.

A good management tool should allow for creating and managing schedules. When work is planned on a daily, weekly or monthly basis, it becomes easier to monitor progress. Notifications and reminders make task scheduling even better. They keep you on alert and can save you from overspending much time on a single task.

Prioritization

An efficient task management software can help by allowing the option for prioritizing tasks. Tasks are usually prioritized based on the urgency level of the task itself or the dependency of other tasks. A good tool should be able to provide a mechanism to specify such priorities along with the tasks. This helps in completing urgent work first and speeding up implementation of the critical stages of the project.

Task tracking

When a number of tasks are scheduled, keeping track of all the tasks done can prove a struggle. In order to make this process easier, it is wise to adopt a tool that can help you trace exactly which activities are started, in progress and done with. When you can track tasks, you can make task and project planning easier while saving time on the unnecessary recreation of tasks.

Collaboration

An efficient collaboration channel is a key element to look for in a task management platform. The team should be able to exchange information, share tasks and receive task updates. Be it file attachments or elaborating on assigned tasks. The team should also be able to communicate information on time and with ease.

Time tracking

A core element of streamlining work is to keep track of the time for each activity. This way you can measure the time spent to do each task, whether it’s worth the time and how contributes to or has an overall impact on the project, in terms of budget and time.

Reporting and visualization

A part of task management is to monitor and observe task progress. This is needed to regulate the flow of tasks so as to avoid missing deadlines and making task progress more effectively. A good software should be able to provide functionalities that help easily monitor as well as report progress for tasks.

Task planning

Effective task management starts with appropriate planning. Depending on the budget, resources, scope, and timeline; efficient task planning requires breaking down the work into stages through a structured approach. With a good task management tool, you should be able to break down your work into simpler tasks that can be easily managed. Moreover, there should be an option to organize and prioritize tasks as required.

Calendar

A good task management tool should be easily integrated with a simplified calendar that is easy to manage and access. Through a calendar, you can organizing and schedule tasks as well as use it to work for project timelines and meetings.

Resource Management

A good task management software helps you manage and assign resources to specific tasks. This ensures that teams working on projects have ample resources and tools to complete them in a timely manner.

Documentation

A top task management tool allows you to have access to all your documents in one place with the option of sharing it with your team members in just one click.

With Robisearch, you get software that covers all these features and complements them with an all-in-one suite with all necessary tools. There may not be any perfect tool to do all your tasks but Robisearch is the best you can get. Call us now on 0716413386 or 0780655987.

 

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Benefits of Customer Feedback Platform to The Hospitality Industry

With fewer options and rising frustrations, customers are in dire need of refined services. They also need to know their voices matter. They need to feel taken care of. Do that by asking for feedback. There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. There are also various ways to use that feedback to grow. The Robisearch online customer feedback platform will help you in  receiving guest feedback, and how you can generate feedback to boost your business over time.

Below, we discuss some of the benefits of online customer feedback platforms to the hospitality industry.

Deliver better service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of online customer feedback platforms, hotels, restaurants and resorts can get insight into the quality of their service. They can also find out what the customers expect from them. The Robisearch customer feedback platform gives real-time insights on the feedbacks received.

Enable better customer acquisition

When you’re running a restaurant or a boutique hotel, reputation is everything. However, that reputation comes to life through your customers’ words whenever they share their experiences with their friends and loved ones. Users keep your reputation alive. When they post photos and share comments about your business, they entice other potential customers. While asking for feedback is a great source of opportunities to innovate and improve, it’s also a perfect way to market your brand online and offline

Boost customer engagement

Engaged customers will recognize their role in the creation of your brand story. They will feel eager to contribute, and they’ll be more likely to stay loyal. When you ask for feedback, and make an effort to do so in a fun and exciting way, you engage your customers on several key levels. You make the feedback-generating process more engaging, and you make the customers feel valued.

Increase customer engagement

Superior customer experiences inevitably leads to repeat business. If your barbecue ribs are to die for and your service exquisite, your customers will come back for more. However, if they found the waiter unhelpful or the food subpar, it’s better for you to know. You have the opportunity to make it right. Asking for feedback and constructive criticism is the best way to increase retention over the long term.

Immediate damage control

Every business wants to give the guests their best experience but sometimes due to some or the other reasons a guest might become unhappy and could rate your business a down-thumb. The Robisearch customer feedback platform has a response-based notification feature which notifies the owner or the manager about the negative feedback received thus providing the business owner or the manager to reach out to the issues faced by the guest, solve them and make their experience a happy one.

Quality

Taking feedback from guests about the quality of food, or ambience is also very important. Some customers might like the food but they find the ambience very loud or unpleasing. They might not return to the same place. With guest feedback, hotels and restaurants can ensure that their quality is on par with the customer’s expectations.

Improvements

There is always a scope for improvements when it comes to your services. Different people visiting you might have a different level of perception regarding your services. It’s important to always ask them about this. The best way you might think is to talk to them, but what’s even better is to leverage the power of feedback where you can have all the words of your guests at one place and later analyze it on your computer, mobile or tablet. This digital way cuts the dependency on paper feedback which are not only tedious to manage but can also give you inaccurate results.

Service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of customer feedback surveys, hotels, restaurants resorts, etc. can get insight into the quality of their service and what the customers expect from them. A customer feedback platform gives real-time insights on the feedbacks received.

In conclusion, your customers need to recognize your initiative to not just ask for their opinions but to actually take action and adapt where and when necessary. Even small-scale hospitality businesses should take on such a proactive mindset to connect with their target audience and ensure that their customers feel heard and valued.

Asking for feedback and acting upon it will set your brand apart, help you connect with your customers even during these challenging times, and allow your brand to outlive its competitors. Contact Robisearch Limited today on 0716413386 or 0780655987 and get your system installed today!

 

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The Director, Robisearch Limited, with the Group Managing Director, Royal Media Services, Mr. Wachira Waruru

The Director Robisearch Limited, Mr Robert Manyala with the Group Managing Director, Royal Media Services, Mr. Wachira Waruru at the Business Break fast meeting held at the Serena Hotel in Nairobi today. The just concluded meeting was hosted by Royal Media Services with the main aim of bringing stakeholders together to help improve the services and products offered. The two agreed on the importance of digitization to SME’s.

 

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Customer Service and Why It Is Important

Customer Service Week celebration calls attention to the importance of customer service and the people who provide it, with these goals:

  • Boost morale and teamwork of employees
  • Reward employees for the significant work they do
  • Raise awareness of the value of customer service
  • Thank other departments for their support
  • Remind those who buy your products or use your services of the company’s commitment to customer satisfaction

The values of  good customer service include;

Customer service impact on brand image

Every company is known for its customer service to some degree. Of course, you always want a positive brand image and customer service can be a significant determining factor.

 Retaining customers is much less costly than acquiring new ones

Acquiring a new customer can be anywhere from 5-25 times more expensive than keeping a current one. You don’t have to spend so much time and resources finding a new customer and converting them. Instead, you just have to make sure they’re satisfied and will repurchase from you.

Repeat customers generally spend more than new ones

Making a customer happy shouldn’t be a one time thing at the beginning of the relationship. Most relationships are more valuable the longer they are. Businesses should be putting more emphasis on their customer service, success and support teams because the financial growth potential is much larger than in newly acquired customers. Plus, the probability of selling to an existing customer is 60 – 70%, whereas the probability of selling to a new prospect is only 5-20%.

Great service reduces severity of all problems

When delivered well, customer service can diffuse negative emotions from the customer and the situation. Excellent customer service can turn the situation around into a positive. Small things like apologizing, empathizing and being genuine can go a long way to reduce a customer’s negative emotions and the severity of the overall problem.

Builds brand awareness with minimal effort

Customers are being more and more vocal about how a company treats them and how a company makes them feel. Considering your customer service team are likely to be the only people in contact with a customer, they play a crucial role in shaping their customer experience, and by extension, whether they have good or bad things to say about the company.

People remember the service a lot longer than they remember the price

It’s not about the destination, it’s about the journey. And in this case, the price you paid is the destination, and all that leading up to the purchase, is the journey. People will talk. If they liked the journey, they will recommend it to others.

Its a competitive advantage no one can take away

When normal customer service standard means going above and beyond for a customer, that is when customers will choose your business over someone else’s.

In conclusion, customer service, when delivered to the satisfaction of customers, not only creates a powerful marketing opportunity for the business, but also helps with the bottom line. Not only are return customers easier to sell to, they will spend more per transaction and would pay extra to guarantee better service. Robisearch Limited celebrates all our clients during this customer service week! Remember to reach us on 0716413386 or 0780655987 for all your software solutions. Happy customer service week!

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Importance of A Property Management System to Property Owners

Importance of A Property Management System – Property management software is software designed to help landlords and property managers organize and streamline the business tasks associated with managing rental properties. Property management software has many benefits for small landlords and experienced property managers alike. Whether you are just starting out, or are managing a large portfolio, a great rental management software can make your job easier than ever.

Below are some of the benefits of a property management system.

Maintenance management and tracking

Both landlords and property managers can benefit from a property management system that can seamlessly track maintenance requests from tenants, assign vendors or on-site managers a particular task, and track the job’s completion with any relevant notes.

Online payments

Online rent payments have other advantages for landlords and property managers. They ensure that funds don’t come late because of the classic “lost in the mail” excuse, and they guarantee that tenants won’t be out any funds from something truly getting lost in the payment process.

Contact management

Online rent payments have other advantages for landlords and property managers. They ensure that funds don’t come late. They also guarantee that tenants won’t be out any funds from something truly getting lost in the payment process.

Accounting services

A property management system covers all things accounting and even gives you financial tips when you need them. Not only are they updated regularly to fit, but they are also easy to use and understand. Payments can even be made via the property management system. Whether your tenant’s payment is due or you are to pay the plumber, you get notified and then approve the payment.

Security

With paperwork, practically everyone and anyone can have access to sensitive information and details. However, when you use a property management system, you get to keep things private. Your tenants and other people you may deal with can be rest assured that they are safe with you. You can have locks installed so that only you have access to sensitive details concerning your property management. Securing access can be done easily.

Reduced cost

Additionally, when you make use of a property management system, you get to save more and avoid unnecessary costs. You can cut costs on transportation and even save more when you have total proper control of your finances.

Enhanced guest experience

Another Importance of A Property Management System is the automation of daily operations and administrative tasks promotes a consistent provision of quality services. Moreover, hotel PMS remembers customer preferences coupled with customer feedback analysis, which gives hotel employees helpful insights to help ensure better guest experiences.

Improved employee productivity and engagement

User-friendly interfaces facilitate the training of hotel staff and reduce the likelihood of errors. The staff can save hours on routine administrative tasks that can be automated while concentrating on adding value instead.

Enhanced check/check out capabilities

A mobile-enabled cloud hotel PMS empowers a hotel’s front-desk staff to check guests in and out, assign rooms, and enable guest services anytime from any place.

 

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Key Benefits of Search Engine Optimization

Key Benefits of Search Engine Optimization – SEO stands for “search engine optimization.” It’s the practice of increasing both the quality and quantity of website traffic, as well as exposure to your brand, through non-paid (also known as “organic”) search engine results.  It’s about understanding what people are searching for online, the answers they are seeking, the words they’re using, and the type of content they wish to consume. Knowing the answers to these questions will allow you to connect to the people who are searching online for the solutions you provide.

SEO communicates the importance and relevance of their websites and pages to Google. Through SEO, your content becomes more likely to rank highly in the SERPs and appear to users first when they search for relevant keywords.

Organic search refers to search results that aren’t paid for. Instead of being organized by Google’s paid ad guidelines (which includes CPC, ad relevance, and many other factors), organic search results are organized by its search engine algorithm.

Organic search and SEO go hand-in-hand. SEO brings in organic traffic, which is central to succeeding digitally. Below, we discuss some of the advantages of SEO.

It boosts your credibility

A site that ranks high on search engine results pages is typically considered high-quality and trustworthy by search engines, and this, in turn, boosts the credibility of your business.

It supports content marketing

Original content and SEO work hand in hand; by creating helpful content for visitors, including text, images and videos, your site will rank better in search results.

It gives you a competitive advantage

Those who invest heavily in SEO often outrank the competition in search engine results and gain market share. Start by identifying your competitors, analyzing their strengths and weaknesses, and creating and managing your online reputation. Then, ensure that your site loads fast and is mobile-friendly, make the best content possible, and focus on providing the best user experience.

It can help you reach more people

While many marketing campaigns tend to focus on a defined target audience, SEO can help you attract anyone with intent at a given point in time, no matter what stage of the buying funnel they are in.

It helps you rank better in Local searches

Local SEO strategies can help you attract these searchers who are often ready to buy. The first step to getting started with local SEO strategies is creating a Google My Business account. Then, start requesting reviews from your clients. Optimize your listings by ensuring that you have the correct name, address and phone number.

Improves user engagement rates

An optimized site brings in quality traffic. If you have a site with useful content that matches the searcher’s intent, they will likely spend more time browsing, which ultimately can lead to more conversions and increased ROI. Customers who engage longer with a website tend to connect to the brand more — this can lead to customer advocacy and long-term revenue.

You get quantifiable results

With SEO, you can track changes in rankings, conversions and website traffic. Platforms like Google Analytics provide a comprehensive suite of information, allowing you to drill down to an incredibly granular level. For example, you can see every website user’s buying journey — including the pages they engaged with, the keywords they used to search and whether they completed specific actions. You can use these insights to adjust and improve your SEO strategy.

It is cost effective

Apart from time if you handle it yourself, SEO does not cost anything like other marketing strategies. Search engines crawl your site 24/7, promoting useful content and helping you find new customers organically. To make the most of your SEO efforts, allocate some of your time to reviewing the content on higher ranking sites within your niche, and aim to write content that’s better than theirs. Then, share your content on your social platforms.

In conclusion, Benefits of Search Engine Optimization cannot be overlooked; SEO has major benefits for websites and can lead to long-term exponential growth. Brands that invest in SEO can build credibility and trust with audiences, making it a pivotal part of a digital marketing strategy. Reach out to Robisearch Limited today and let us help you grow your business. Call us on 0716413386 or 0780655987.

 

 

 

 

 

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