WHY SWITCH TO ROBIDIGIVISITOR FOR VISITOR MANAGEMENT

 Introduction

In today’s fast-paced and digital world, it’s no surprise that traditional paper logbooks are becoming a thing of the past. With the rise of Robidigivisitor management systems, businesses are finding that they offer a more efficient, secure, and cost-effective solution for managing visitors. From streamlining the check-in process to enhancing security protocols, there are numerous reasons to ditch paper logbooks in favor of a robidigivisitor system. This blog will explore the top reasons why businesses should make the switch and embrace the benefits of a Robidivisitor management system.

The Limitations of Paper Logbooks in Modern Business Operations

While paper logbooks have been a staple for visitor management in the past, they come with inherent limitations that hinder modern business operations. Manual entry errors, illegible handwriting, misplaced records, and lack of real-time visitor tracking are just a few challenges that businesses face with paper logbooks. These limitations not only compromise security but also create inefficiencies in the visitor check-in process. In the next section, we will delve deeper into these drawbacks and shed light on how a digital visitor system can overcome these challenges, providing a seamless and enhanced visitor experience. Stay tuned to learn more about the transformative power of digital visitor management systems.

Key Advantages of Digital Visitor Systems Over Traditional Logbooks

Digital visitor systems offer a myriad of benefits that outshine traditional paper logbooks. Real-time visitor tracking, automated notifications, customized visitor badges, seamless data retrieval, and enhanced security measures are some of the key advantages that businesses can enjoy with a digital visitor management system. By leveraging cutting-edge technology, businesses can streamline their visitor check-in process, boost operational efficiency, and elevate the overall visitor experience. In our upcoming section, we will delve into each of these advantages in detail, highlighting the transformative impact that robidigivisitor systems can have on modern business operations. Stay tuned to discover the unparalleled advantages of embracing a robidigi visitor system.

Ensuring Enhanced Security and Privacy with Digital Solutions

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When it comes to visitor management, security and privacy are paramount considerations for businesses. robiDigivisitor systems provide advanced security measures such as real-time monitoring, access control integration, visitor photo capture, and data encryption to ensure the protection of sensitive information. By transitioning from paper logbooks to digital solutions, organizations can uphold compliance with data privacy regulations and mitigate potential security risks. In addition, robidigivisitor systems offer customizable permission settings and audit trails, empowering businesses to track visitor activity and enhance overall security protocols.

Streamlining Visitor Management: A Case for Efficiency

In today’s fast-paced business environment, efficiency is key. robdigivisitor systems streamline the entire visitor management process, from pre-registration to check-in and post-visit follow-ups. By automating tasks such as visitor pre-registration, badge printing, and notifications, businesses can save time and resources while providing a seamless visitor experience. With features like QR code scanning for quick check-ins and automatic visitor alerts, organizations can create a more efficient and organized visitor flow. Stay tuned as we explore the ways in which digital visitor systems can revolutionize your visitor management practices and elevate operational efficiency.

Implementation Considerations: Transitioning to a Digital Visitor System

https://robisearch.com/robidigivisitor-visitor-management-system/

Embarking on the journey to transition from paper logbooks to robidigivisitor system requires careful planning and execution. Consider factors such as integration with existing security systems, staff training, data privacy compliance, and scalability. Engage stakeholders early on to ensure a smooth adoption process and address any concerns proactively. Evaluate different digital visitor system providers to find one that aligns with your organization’s needs and budget.

 Conclusion

Transitioning from paper logbooks to a digital visitor system is a strategic move that offers numerous benefits for organizations looking to enhance their security measures and visitor experience. By streamlining the visitor check-in process and improving data accuracy, digital systems provide a more efficient and secure way to manage visitors. With the right implementation considerations in place, such as integration planning and stakeholder engagement, the transition can be smooth and successful. Embrace the future of visitor management by adopting digital solutions that not only modernize your processes but also elevate your organization’s overall security posture. Stay ahead of the curve and make the switch to digital visitor systems today.
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Why You Should Use A Property Management System

Best Rental Property Management Software of 2023

Why You Should Use A Property Management System – As a landlord or property manager, collecting rent from tenants can be a tedious and time-consuming task. It involves sending reminders, following up on late payments, and tracking income and expenses. But with the help of property management software, this process can be streamlined and made more efficient. In this article, we will discuss seven reasons why you should consider using property management software to collect the rent.

Enhances security

You can have peace of mind knowing that your bank information is kept completely private. Your tenants will not be able to see which account their payments are being deposited into, and your bank account information is securely stored within the platform. This ensures that your sensitive financial information is protected and kept safe from unauthorized access. Yet, it also means your office will not have to worry about security concerns relating to carrying or holding cash.

Improves record keeping

Perhaps the function that many landlords find useful is that property management software can automatically access late fees to the account. The software makes it easy for landlords and tenants to access rent payment history. This information can include any payments that have been made and any that were late. Therefore, there’s never a need to worry about having the time or patience for such data entry.

Reduces late payments

With property management software, tenants can set up automatic monthly rent payments. This can be a convenient option for both landlords and tenants, as it eliminates the need for landlords to constantly follow up with tenants about late or missed payments. Automatic payments also increase the likelihood of landlords receiving their rent on time. This can save time and effort for both parties and help ensure that rental income is received consistently and reliably.

Saves time and effort

One of the most significant benefits of using property management software to collect the rent is that it eliminates much of the extra work. Rather than worrying about collecting payments and depositing them in the bank, the software takes care of the process for you.

Payments are flexible and secure

Some landlords accept payments through platforms such as MPESA. However, these services have some downsides, such as the ability to reverse payments and transaction limits. When you choose the right property management software to collect rent, you rid yourself of these nuances.

Access to additional tools

In addition to helping landlords collect rent and tenants make their payment on time, property management software often includes access to a range of additional tools and features. For example, the Robisearch property management software includes tools for communication, such as messaging and email. Others tools include tracking income and expenses, generating reports, and managing tenant applications and leases.

Conclusion

Take the stress out of managing your investment and choose the perfect property management software and professional property management services for your property. Trust us! You’ll rest easy knowing that within just a few short days, the money is directly deposited into your bank, saving you time and stress. Contact us on 0716413386 or 0780655987.

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Benefits of ERP to the Hospitality Industry

Hospitality | Ever Business Solutions

ERP for the hospitality industry is a comprehensive system that monitors all of your hotel’s operations and services in real time. It allows you to closely monitor every ongoing process and service of your hotel, from room service to inventory management and guest check-in. The system enables you to manage orders, room service, the status of the services, and customer activity in sync. The key benefits of implementing an ERP for a hospitality business are as follows:

Better customer service

Using an ERP makes it easier for a business like a hotel to personalize their service, including tracking a guest’s tastes and room preferences. By gaining better insight into their past stays, you can offer them an even better experience in the future. Increase bookings and improve customer loyalty by offering targeted deals to customers. All that is easy with an ERP for hotel management.

Centralized management system

ERPs provide a single, centralized management system. For a hotel, restaurant, or other business in the hospitality sector, a centralized management system makes delegating and managing tasks such as housekeeping, room service, and repairs easier. For something like housekeeping, it could even automate the process. This streamlines your workflow and eliminates the risk of human error. Best of all, management and employees will easily be able to see what has and hasn’t been done using handy alerts and workflows.

Increased efficiency

There’s a lot involved in running any successful hospitality business. From handling customer complaints to cleaning rooms and delivering meals, luggage, or wake-up calls, hospitality involves a seemingly endless series of small tasks that add up to create a good or bad experience for your customers. Cut through the clutter with a hotel management ERP. It will allow you to streamline operations at your front desk by ensuring that staff always have access to the data they need.

Easier reservation handling and management

Hotel ERP software can help you manage reservations and improve performance. They also allow management to view overall occupancy rates, update the status of rooms, and more accurately predict future occupancy trends.

Real time data management and integration

In the hospitality industry, one of the biggest challenges is that every department may have scattered data. An ERP will allow integration of all this data and that too in real-time. The advancement in science and technology has allowed the ERPs to be made available on the cloud.

The cloud-based ERPs allow stakeholders to access critical data across departments and across multiple locations to be available in real-time. It provides a holistic view of all the business processes at any given moment.

Also, since every piece of data is available in a single system, data management and data analysis become easy and productive. It can help a business make quick decisions, gain more flexibility, and provide better customer service.

Effective cost management

The costs related to staff training also reduce significantly since they now have to be trained to use only 1 system compared to multiple systems. It saves a lot of time and frees up resources for reallocation to the core business functions.

The bottom line is that hospitality ERP software is good for your business. It’s good for your customers, your employees, your management team, and your bottom line. It allows you to provide a better, more personalized experience for you customers and improve bookings and revenue. Contact Robisearch Limited on 0716413386 or 0780655987 for a customized ERP for your hotel today.

 

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Importance of ERP For Hospitals

Hospital Management System

ERP for healthcare industry is very useful when it comes to managing core business activities like inventory, HR, customer relationships, and finances. For the integration of core and support services and back-office activities, various hospital departments require integrated systems. Healthcare providers grapple with the need to fulfil two major goals – deliver quality care to patients, and reduce costs significantly.

Healthcare institutions constantly upgrade ERP systems so that patient care becomes better and more accessible. Eliminating clinical errors and boosting the efficiency of care providers are two of the biggest reasons for the implementation of ERP systems in healthcare. Thanks to the burgeoning number of technological advancements, healthcare organizations are now able to integrate doctor and employee information with patient databases.

Healthcare providers need real-time patient information like various test reports so that they can provide effective treatment and ensure optimal outcomes. Streamlining information through various systems is critical – like the different diagnostic systems, communication systems, and electronic medical records for patients.

Access to medical records are given to patients, making it easy for them to take timely decisions and schedule appointments as necessary. Other benefits of ERP to hospitals include:

Decreased operating costs and reduced errors

ERP for hospitals makes processes more efficient. Tasks tasks like HR, accounting, payroll, inventory, and so on are handled by ERP and brought into one central database. This optimizes and automates numerous back-end processes like managing payroll, inventory, accounting, etc. This makes the whole process of monitoring costs more accurate and efficient.

ERP systems can monitor patient payments and also help healthcare providers track their own expenditures – by organizing and referencing operating costs for vendors and relevant services. Thanks to automation, the scope for human error in admin ops and data entry for inventory is almost zero.

Better financial planning

Medical ERP systems help hospital accounting and finance professionals manage bills, payroll, tax and expenses, inventory schedules, and medical equipment costs. This helps in planning the financial chart and managing profitability.

Record and planning automation

A fully automated ERP platform allows doctors and other medical professionals to easily manage appointments, patient records, and prescriptions.

Improved patient care

Hospitals and other medical facilities use healthcare ERP software to easily create patient databases such as reports, dietary information, patient records, schedules, and more. Storing all this data in an ERP makes it easier for both medical staff and patients to access it. In addition, ERP often offer artificial intelligence (AI) and automation. Doctors and other medical professionals can use this functionality to easily make data-based decisions and treatment plans.

Simplified Industry compliance

In the healthcare field, regulatory compliance is a must. To respond proactively to compliance requirements, companies must ensure their operations are as visible, secure and traceable as possible. Holding tightly to outdated record keeping measures could mean failing an important audit or being found in compliant with an industry-specific mandate.

ERP enables you to provide necessary documentation at any given time, from anywhere. This makes adhering to industry regulations second nature, rather than a manual step you must remember.

Streamlined process integration

At any given time, there are hundreds of individual processes taking place within a typical healthcare setting. When each of these operates in a silo, it can result in confusion and inefficiency. In such a high-stakes industry, it could also cause more serious consequences.

This is where an ERP platform can make a world of difference. This software consolidates and connects individual processes, allowing them to flow into one another and operate seamlessly. Every team member has the data they need at their fingertips, improving team communication and collaboration.

If you’re evaluating healthcare ERP solutions, request a free consultation from Robisearch Limited on 0716413386 or 0780655987 to find a system that meets your requirements and implement it in a way that ensures employee buy-in.

 

 

 

 

 

 

 

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Why Point of Sale Systems Are The Best For Managing Small Businesses

Retail POS System Software, Free trail & download available at Rs 25000 in Pune

Small business owners can use a POS system to better understand their sales trends, available inventory, and customers. Moreover, mobile solutions enhance the customer experience with quick checkout options and integrated customer programs. A POS for small businesses can keep track of your inventory and indicate when you need to reorder stock. This is extremely important for small businesses experiencing rapid growth! Your POS can instill inventory processes that grow with your business, saving you time and money in the long-run.

Plan for growth

A POS for small businesses can give you snapshots of the health, growth, and performance of your store at any time, without overloading your team. Every shilling you spend on your business needs to yield a good return, and your POS can help ensure that you’re making smart business decisions.

Inventory management

A POS for small businesses can keep track of your inventory and indicate when you need to reorder stock. This is extremely important for small businesses experiencing rapid growth! Your POS can instill inventory processes that grow with your business, saving you time and money in the long-run.

Connect with customers

For retailers looking to grow, loyalty programs are an important feature to look for in a POS for small business. Loyalty programs help keep current customers shopping at your store and draw in new customers. Loyalty rograms can grow your small business by:

  • Incentivising customers to shop at your store
  • Building brand loyalty
  • Encouraging additional sales per customer visit
Employee management

A smart POS system has an employee management feature that lets you manage employee information, track the number of hours they work, and follow their sales details, and much more. This excellent feature also reduces fraud by giving you the authority to assign specific functions or parts of the POS system to your employees that is necessary according to their role. You can even discover your busiest occasions so you can productively schedule the timing of your staff.

Saves time and money

As small business owners, you have a lot to juggle. An online POS system saves you time, money, and effort. It speeds up the checkout process, which drives more sales for the business. POS solution also diminishes human blunders as it automates all the manual tasks and produces real-time insights to track down the finances better.

Easy access

The use of a cloud-based or online POS system will let you access your business insights anytime from anywhere you want, as it stores the data on the cloud. It is an excellent solution for preoccupied owners. You don’t need to visit your store regularly or call your engaged representative to track your stock. Access your back-office anywhere from your devices and gather the information by yourself.

Easy payment methods

Using advanced POS software, you can increase your business credibility by accepting various payment methods, whatever your customers prefer. Easy payment acceptance will lure your customers to visit the store again and again, which will directly increase the higher sales potential.

Real time insights

A POS system will provide you with real-time insights that will help you to track and maintain your stock. Its analytical feature enables you to figure out which items need restocking, additional advertising, or when to run off-peak hour promotions to expand sales that are significantly useful for the operation of your small or medium-sized business.

No matter what kind of POS system you have in place or are considering, it’s important to partner with a company that simplifies payment solutions. And that’s where Robisearch Limited comes in. For more insights on point of sale for small businesses, reach us on 0716413386 or 0780655987.

 

 

 

 

 

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Must Have Features For An Efficient Property Management System

A hotel management system vendor selection is one of the most important decisions a hotel operator will ever make. This article will help you know exactly what to look for so that you can make informed technology decisions for your property.

Easy to use

A user-friendly interface is the most important factor when choosing PMS software for a hotel. If your software is complex, more mistakes will be made and this will cost you more money.

Housekeeping management

Your PMS should allow your housekeeping team to mark rooms as clean, dirty, or out of order. Having this information in one central place gives the front desk visibility of room statuses. This will help them accommodate early check-in’s and room moves with much ease.

Guest profiles

Guest profiles store your guests’ contact information, stay history, and even preferences, so that you can deliver a more personalized experience during their next stay.

Reservation management

The absolute most essential PMS feature is reservations management and front office features. By housing all of your reservations digitally, hoteliers can make a paper reservation book a thing of the past. Within reservations management, you should be able to set rates, control availability, offer promotions, and visualize reservations on a calendar.

Room management

The room management module of a PMS is like your virtual front desk. This enables the front desk agents check guests in and out, and cancel or extend reservations with just a few simple clicks.

Invoicing

When most guests check out, they want a copy of their bill. Your PMS should be able to easily export guests’ information that contain all charges from their stay. Similarly, you’ll want solid, straightforward financial reporting that helps you reconcile revenue and expenses from room revenue, outlets, vendors, and more.

Payment processing

Gone are the days when guests paid with cash or cheque. You’ll want a PMS with a payment processor integration that allows you to effortlessly charge guests’ credit cards and have secure access to major payment gateways.

User logs and permissions

It is important to keep front-line staff accountable with detailed user logs to have an automated record in case of any mistakes. Additionally, it is critical that staff are only able to access the parts of the hotel management system required to complete their core tasks.

Client communication and data management

It’s important for property owners to collect and organize guest data to stay in touch with current and past customers post check-out. Most PMS systems will offer some kind of CRM functionalities. This helps seamlessly store guest data and use an easily accessible database.

Reporting and analytics

For a hotel’s business growth, it’s essential to keep track of reservations, revenue, room inventory, occupancy, etc. With a good PMS, you’re able to generate consistent, accurate, and timely reports specific to your needs and requirements. This helps get access to the right data to make informed decisions.

Looking for more advice and information on Property management systems? Robisearch Limited offers the best hospitality specific software and services that best match hotels’ visions and requirements. Contact us on 0716413386 or 0780655987 for the best PMS solution in the market today.

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Advantages of PMS To The Hospitality Industry

With a hotel Property Management System, it becomes easier to eliminate costly overbookings. This is possible due to ease of managing room availability, integrated Channel Manager to improve occupancy, integrated payment gateways, and other functionalities. While using a good PMS, you can also efficiently perform day-to-day operations, such as updating rates, managing housekeeping tasks, and transferring guests. Other advantages include:

Better customer data management

PMS for hotels consolidates and securely keeps all customer data. This helps to form detailed guest profiles and ensure compliance with applicable consumer data protection regulations. This assists to avoid common booking hotel frauds. The understanding of customer buying patterns enables hotel businesses to develop more targeted packages and services.

Improved revenue management

Hotel property management software connects operations and financial processes. It leverages pre-built integrations to accounts receivable, accounts payable, payment gateways, point-of-sale systems, and payment processors.

Enhanced check in and check out capabilities

A mobile-enabled cloud hotel PMS empowers a hotel’s front-desk staff to check guests in and out, assign rooms, and enable guest services anytime from any place.

All data in one place

Numerous tasks that were previously handled by different programs can be done from one central location. Management can keep everything in one place where it won’t be lost. Employees can access, update, and track all relevant information across all departments and multiple property locations. Moreover, they can do it from any location and collaborate more effectively.

Improve relationships with guests

Hotel management software will help you provide a smoother contactless payment experience and check-in/out experience, making for happier and more loyal guests. Personalising guest communication is also easier and quicker with software, enabling you to build loyalty more regularly. The more loyal guests you can create, the more direct bookings you can drive.

Greatly reduce manual errors and double bookings

With an automated system making it easier to input and process data, your records will be much more accurate and it will be much quicker to reference them. Integration with a channel manager will also ensure your inventory is updated automatically, reducing the potential for annoying double bookings – improving life for you and your guests.

Make better business and marketing decisions

Your system will help you record guest data more accurately and more comprehensively. Having this on hand will allow you to build profiles and identify trends around guest preferences and their habits. With this information you can adapt your marketing strategy and pricing accordingly to make sure you’re getting as many bookings as you want.

Robisearch Limited offers a property management system that can be used in hotels. The software includes several valuable features that facilitate daily hotel activities such as direct bookings, housekeeping management, personalized services, transaction operations, reporting, and analytics. Contact Robisearch Limited today on 0716413386 or 0780655987 for improved hotel services.

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Why Corporate Companies Need The customer Feedback Platform

 

 

 

A customer feedback platform usually takes the form of a software product or an application. It helps businesses manage what customers are saying on multiple feedback platforms and channels. This assists in gaining data-driven insights essential to improving overall customer experience. Customer feedback platform enables everyone on your team to understand customers better. They can easily measure customer satisfaction and learn how to build customer loyalty. In return, the are able to make a digital transformation.

The Robisearch customer feedback platform is important for a number of specific reasons that help future planning.

It can improve customer service

Customer feedback can manifest itself in evaluating how company employees treat customers. A company can determine if some customer service representatives are being rude to customers, especially if the topic of rudeness comes up frequently. The customer feedback platform enables you to take immediate action on such feedback.

Allows comparison to the competition

Customer feedback also allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company’s products and services excel or fall short compared to alternatives on the market.

Helps identify necessary changes

Customer feedback platform is especially important when a company is loosing customers. It helps determine why customers are no longer buying its products. The goal of the system becomes finding out if there is anything the company can do to win a customer’s business back.

Helps identify customer preferences

Customer feedback is important for determining a customer’s needs and tastes, particularly when a business introduces new products. Customer feedback helps companies determine what’s important to their customers – without customer feedback, a company could not possibly meet the product needs of the consumer. Consequently, its products would likely fail in the marketplace.

Helps you spot market trends

Customer feedback is also important in detecting certain technological trends among consumers. For example, a new competitor in the market may introduce new and improved technology that potentially threatens the older technology a company sells. If customers indicate they would prefer and buy this technology, the company will need to consider switching to the new technology.

By making a strategic investment in the right customer feedback system and tapping into data provided directly by your customers, you can deliver greater experiences. This will successfully set yourself apart from the competition. Robisearch Limited provides the right customer feedback platform for your company. Reach us on 071641386 or 0780655987 and get your customer feedback platform installed today!

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Benefits of Bulk SMS to Retailers

Bulk SMS stands apart from other marketing channels with direct, immediate, native-to-mobile engagement with no app required. It also features the highest open and response rates of any mobile channel: users open 98% of SMS texts received, 90% of those within three minutes of receiving them. Even compared to a channel like an Email, SMS has 6-8x higher engagement than email and a 32% response rate. With numbers like these, SMS can be a valuable component of your customer engagement toolkit.

Bulk SMS marketing gives you the unique ability to engage customers no matter where they are in your sales funnel. Send promotions to new customers to get them browsing. Offer reminders and discounts to save an abandoned purchase. Keep customers in-the-know with order and shipping notifications. Below we discuss the benefits of bulk SMS to retailers.

Direct delivery

SMS is among the most direct ways of communicating with clients, besides meeting face-to-face and a direct phone call. Since the other 2 can be complicated, time-consuming and expensive, it’s clear who’s the winner!

Trackable analytics

SMS can easily be trackable too, most providers offer delivery reports which can be a great source for interrogating what successes you’ve had with your SMS deliveries, so you can fully and accurately rate the success of your campaigns. You can then take lessons learned into the next campaign.

Reliable

Mostly as mobile phone SMS messages are generally safer than email which can deliver all kinds of shady attachments.

Simple and easy

Due to its simplicity and reach, SMS has become a globally adopted communication channel. Everyone knows how to open, read and text a message. Moreover, thanks to the limitation in length (160 characters), messages are small, direct, concise and go straight to the point.

Precise

Once you have your audience segmented, then you can accurately target groups of customers with a variety of marketing messages. Understanding what works and what doesn’t means you can refine your approach to maximize sales potential.

Efficient

The ability to schedule text messages means that you can save time in planning your campaign, you don’t need to write each message individually, so groups of people can be targeted with scheduled texts.

Cost effective

Text messages are cheap especially if you buy them in bulk. No other marketing method provides such affordable results, particularly if compared with traditional marketing methods, such as TV, radio or print media.

Immediate delivery

As far as delivery goes, SMS is pretty quick, and it’s also efficient – taking only seconds to reach a vast audience. It’s rare to get such a quick and fast personalized message to an audience with that kind of speed.

Immediate results

You will instantly be able to see those who have received it, along with other analytical data such as those who have opened it, read it and of course, the important one, which is those who have responded.

Global marketing

Text messages are designed to reach anyone who has a reasonably modern mobile device and a cell phone signal. So you can reach millions of people in an instant, anytime, anywhere.

So if you are a retailer or have an online website, give bulk SMS marketing a go, your customers will love it and I am sure you will soon start to see the benefits. To see just what bulk SMS marketing can do for your business, reach out to Robisearch Limited on 0716413386 or 0780655987.

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Benefits of Customer Feedback Platform to The Hospitality Industry

With fewer options and rising frustrations, customers are in dire need of refined services. They also need to know their voices matter. They need to feel taken care of. Do that by asking for feedback. There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. There are also various ways to use that feedback to grow. The Robisearch online customer feedback platform will help you in  receiving guest feedback, and how you can generate feedback to boost your business over time.

Below, we discuss some of the benefits of online customer feedback platforms to the hospitality industry.

Deliver better service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of online customer feedback platforms, hotels, restaurants and resorts can get insight into the quality of their service. They can also find out what the customers expect from them. The Robisearch customer feedback platform gives real-time insights on the feedbacks received.

Enable better customer acquisition

When you’re running a restaurant or a boutique hotel, reputation is everything. However, that reputation comes to life through your customers’ words whenever they share their experiences with their friends and loved ones. Users keep your reputation alive. When they post photos and share comments about your business, they entice other potential customers. While asking for feedback is a great source of opportunities to innovate and improve, it’s also a perfect way to market your brand online and offline

Boost customer engagement

Engaged customers will recognize their role in the creation of your brand story. They will feel eager to contribute, and they’ll be more likely to stay loyal. When you ask for feedback, and make an effort to do so in a fun and exciting way, you engage your customers on several key levels. You make the feedback-generating process more engaging, and you make the customers feel valued.

Increase customer engagement

Superior customer experiences inevitably leads to repeat business. If your barbecue ribs are to die for and your service exquisite, your customers will come back for more. However, if they found the waiter unhelpful or the food subpar, it’s better for you to know. You have the opportunity to make it right. Asking for feedback and constructive criticism is the best way to increase retention over the long term.

Immediate damage control

Every business wants to give the guests their best experience but sometimes due to some or the other reasons a guest might become unhappy and could rate your business a down-thumb. The Robisearch customer feedback platform has a response-based notification feature which notifies the owner or the manager about the negative feedback received thus providing the business owner or the manager to reach out to the issues faced by the guest, solve them and make their experience a happy one.

Quality

Taking feedback from guests about the quality of food, or ambience is also very important. Some customers might like the food but they find the ambience very loud or unpleasing. They might not return to the same place. With guest feedback, hotels and restaurants can ensure that their quality is on par with the customer’s expectations.

Improvements

There is always a scope for improvements when it comes to your services. Different people visiting you might have a different level of perception regarding your services. It’s important to always ask them about this. The best way you might think is to talk to them, but what’s even better is to leverage the power of feedback where you can have all the words of your guests at one place and later analyze it on your computer, mobile or tablet. This digital way cuts the dependency on paper feedback which are not only tedious to manage but can also give you inaccurate results.

Service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of customer feedback surveys, hotels, restaurants resorts, etc. can get insight into the quality of their service and what the customers expect from them. A customer feedback platform gives real-time insights on the feedbacks received.

In conclusion, your customers need to recognize your initiative to not just ask for their opinions but to actually take action and adapt where and when necessary. Even small-scale hospitality businesses should take on such a proactive mindset to connect with their target audience and ensure that their customers feel heard and valued.

Asking for feedback and acting upon it will set your brand apart, help you connect with your customers even during these challenging times, and allow your brand to outlive its competitors. Contact Robisearch Limited today on 0716413386 or 0780655987 and get your system installed today!

 

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