Must Have Features For An Efficient Property Management System
A hotel management system vendor selection is one of the most important decisions a hotel operator will ever make. This article will help you know exactly what to look for so that you can make informed technology decisions for your property.
Easy to use
A user-friendly interface is the most important factor when choosing PMS software for a hotel. If your software is complex, more mistakes will be made and this will cost you more money.
Housekeeping management
Your PMS should allow your housekeeping team to mark rooms as clean, dirty, or out of order. Having this information in one central place gives the front desk visibility of room statuses. This will help them accommodate early check-in’s and room moves with much ease.
Guest profiles
Guest profiles store your guests’ contact information, stay history, and even preferences, so that you can deliver a more personalized experience during their next stay.
Reservation management
The absolute most essential PMS feature is reservations management and front office features. By housing all of your reservations digitally, hoteliers can make a paper reservation book a thing of the past. Within reservations management, you should be able to set rates, control availability, offer promotions, and visualize reservations on a calendar.
Room management
The room management module of a PMS is like your virtual front desk. This enables the front desk agents check guests in and out, and cancel or extend reservations with just a few simple clicks.
Invoicing
When most guests check out, they want a copy of their bill. Your PMS should be able to easily export guests’ information that contain all charges from their stay. Similarly, you’ll want solid, straightforward financial reporting that helps you reconcile revenue and expenses from room revenue, outlets, vendors, and more.
Payment processing
Gone are the days when guests paid with cash or cheque. You’ll want a PMS with a payment processor integration that allows you to effortlessly charge guests’ credit cards and have secure access to major payment gateways.
User logs and permissions
It is important to keep front-line staff accountable with detailed user logs to have an automated record in case of any mistakes. Additionally, it is critical that staff are only able to access the parts of the hotel management system required to complete their core tasks.
Client communication and data management
It’s important for property owners to collect and organize guest data to stay in touch with current and past customers post check-out. Most PMS systems will offer some kind of CRM functionalities. This helps seamlessly store guest data and use an easily accessible database.
Reporting and analytics
For a hotel’s business growth, it’s essential to keep track of reservations, revenue, room inventory, occupancy, etc. With a good PMS, you’re able to generate consistent, accurate, and timely reports specific to your needs and requirements. This helps get access to the right data to make informed decisions.
Looking for more advice and information on Property management systems? Robisearch Limited offers the best hospitality specific software and services that best match hotels’ visions and requirements. Contact us on 0716413386 or 0780655987 for the best PMS solution in the market today.
