How to Grow Your Ecommerce business

Top 10 E-commerce Platforms In Kenya - Creative VMLY&RPeople’s ideas about trust are constantly changing. So you need to build an e-commerce website that can survive the situation, be reliable, and stand out. Here are a few best ecommerce practices in 2023 to make your eCommerce website more reliable and trustworthy.

Identify your audience

Ecommerce businesses need to focus on qualified target audiences in order to grow. Start by identifying buyers who are already interested in, or have a need for, your products or services. You can identify highly relevant keywords that people use in organic search. Your social media marketing strategy can identify this audience with user demographics provided by social channels or by engaging with relevant groups on social platforms.  Targeting specific buyers will make your marketing more efficient.

Encourage repeat business

Customer retention is a cost effective strategy that offers the same value to ecommerce businesses. A study has found that acquiring a new customer costs six to seven times more than retaining existing ones. New customer acquisition is necessary but encouraging repeat business is even more efficient, and there are several ways to do it.

Provide excellent customer service

Your ecommerce experience should make shopping, comparing options, and purchasing simple for visitors. A well-designed product page aims to provide all of the information buyers need, but some customers will still have questions. One effective way to allow buyers to contact customer service is chatbots. A chatbot is an automated feature that allows customers to voice their questions or concerns and get immediate responses. Faster answers increase the chance of a purchase.

Market to all stages of the funnel

A marketing strategy that targets every stage of the funnel helps grow your ecommerce business because you’re less likely to miss opportunities and more likely to make life-long customers. When a buyer meets your brand in the awareness stage and uses your site content to move all the way to action, you’ve built a lot of trust with that customer.

Implement content marketing

Content marketing requires a fair amount of resources. Some companies outsource content creation in order to keep internal teams focused on other work. Strategic content marketing is the core of a modern SEO strategy — driving search traffic to your site so new customers can find your brand, products, and services.

Make your website user friendly

An easy to navigate website is a good website. And overall a strong website helps you convert visitors into customers. A click or two to find what the customer wants, and they are satisfied.

Know the customer experience

It is important to create the best customer experience. But, it’s a mistake to only focus on customers with good reviews. Pay attention to customers who have had a bad experience. Make it a goal to make an impact on every customer. Ignoring customer complaints will make them feel worthless and lose faith in your service. So be sure to spend time talking to these customers.

Business and retail are moving into digital markets faster than ever, which means it’s a great time to grow an ecommerce business. There will be challenges along the way but that is where Robisearch Limited comes in to offer assistance. Robisearch Limited offers the best ecommerce services and training. Reach us today on 0716413386 or 0780655987.

 

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Importance of E-Commerce For Small Businesses

 

Importance of E-Commerce For Small Businesses – There is no question that ecommerce websites offer a plethora of benefits to shoppers.  Shopping online gives them access to a huge range of products and stores, they can save time, shop for the best price, don’t have to deal with driving, parking, fighting crowds, and more.

Below, we discuss the advantage of ecommerce to businesses.

Low start up and running costs

As compared to a traditional bricks and mortar store, an online store can be set up for a fraction of the cost.  When working with the right platform and the great partners, an ecommerce shop can be smoothly set up in just weeks. Once you’re up and running, many of the marketing and customer relationship functions can be automated.

 No time restrictions

An ecommerce website is open 24/7, meaning there are no restrictions on when people can shop for and purchase your products, whether it is the middle of the day or the middle of the night.

Increased customer reach

An online store puts your products or services right in the palms of clients hands on their phone or tablet, no matter where in the world they are located. Whenever someone needs something you sell, all they need to do is whip out their smartphone or tablet browse through your store, and click to purchase.

Measurement, reporting, and responding to opportunities

With an online store, you have a wealth of information about visitors to your shop:  what they’re buying, what they’re not buying, what they are looking at, and more. You’re able to diversify the most successful products and develop them into a broader range of offerings. With the right reporting tools attached to your website you can viewing the information on a weekly, daily, or even hourly basis. This allow you to constantly optimize your product and pricing offering for increased sales.

Faster buying process

Customers can spend less time shopping for what they want. They can easily browse through many items at a time and buy what they like. When online, customers can find items that are available in physical stores far away from them or not found in their locality.

Store and product listing creation

Customizing listings makes them attractive and appealing. Here the seller has full control over customization, he can mention offers available, discounts etc. Other advantages of e-business product listing are that it is free to upload and fast.

Affordable advertising and marketing

Sellers don’t have to spend a lot of money to promote their items. The world of ecommerce has several affordable, quick ways to market online. Ecommerce marketplaces are visual channels – and sellers can really show off their products.

Several payment modes

Buyers like personalization – the same goes for paying for their orders. Ecommerce marketplaces permit multiple payment modes that include UPI, cash on delivery, card on delivery, net banking, EMIs on credit or debit card and pay-later credit facility.

Higher margins and better cashflow

If your business is involved and sells within the trade industry sector, an e-commerce website will allow you to sell at higher margins. This will make the profits you make on your products even higher. The shopping cart and payment options on these websites also mean you are gaining a 100% payment from the customer straight away. This will improve your cash flow.

In conclusion, Importance of E-Commerce For Small Businesses and any business allows you to employ a range of marketing and sales techniques to give people that extra reason to stay on your website and buy your products. Reach out to Robisearch Limited on 0716413386 or 0780655987 and get your dream ecommerce website set up today!

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Importance of E-commerce to Businesses & Business Owners

 

Importance of E-commerce to Businesses & Business Owners – Where most clients choose to shop from the convenience of their own homes, the internet market is thriving in today’s ecommerce environment. Online customers can purchase almost anything with only a few clicks. Shopping online gives consumers access to a vast array of items, brands and stores, allowing them to save time and shop for the lowest price. Because the ecommerce sector is booming, every business owner must have an online presence in order to sell their goods and services.

We have outlined the key advantages of using an ecommerce website to sell your products online.

Improved cashflow

An e-commerce website will allow you to sell at greater margins if your company is incorporated in the trade industry sector. The increased profits on your items will be even more significant. These websites’ shopping carts and payment choices ensure that you obtain a 100% upfront payment from the consumer. This will improve your cash flow, especially when customers are accustomed to making payments over several months.

Scalability

E-commerce websites are great for keeping track of which items are selling well so that you can ensure that the inventory levels of these items stay high. Additionally, how these successful products may be diversified to expand the variety of merchandise available for purchase on your website. This will help you expand your business in terms of sales, client base, and earnings.

Cost reduction

One of the biggest advantages of ecommerce to business that keep sellers interested in online selling is cost reduction.  With an ecommerce store, a seller can reduce how much is spent in store upkeep. An ecommerce store is affordable and requires less investment when compared with a physical store.
This is also a good opportunity for individuals and small scale sellers who want to earn an income but don’t have the required start-up capital.

Affordable advertising and marketing

Sellers don’t have to spend a lot of money to promote their items. The world of ecommerce has several affordable, quick ways to market online. Ecommerce marketplaces are visual channels – and sellers can really show off their product. For example, Amazon sellers can use Advertising tools to add videos, infographics, good quality resolution images.

Flexibility for customers

An important advantage of ecommerce to business is that sellers can provide flexibility to customers. One highlight is that the product and services are ready 24/7. The result is that seller can offer his item any place, any time.

Product and price comparison

In ecommerce, sellers can compare the products using tools or on their own. This gives them a good idea of product alternatives available, the standard rates, if a product need is unfulfilled. When people see many items ready for purchase, they feel more confident about spending.

Several payment modes

Buyers like personalization – the same goes for paying for their orders. Ecommerce marketplaces permit multiple payment modes that include UPI, cash on delivery, card on delivery, net banking, EMIs on credit or debit card and pay-later credit facility.

Enables easy exports

E-commerce exports assists sellers to directly sell to international customers in global marketplaces. This allows them to transcend beyond national boundaries and expand abroad. With e-commerce, sellers don’t have to invest in a physical setup to reach customers. Instead, they can use attractive product listing and acquire new customers internationally with ease.

Personalized online experience

An ecommerce website can help enhance the online shopping experience. One of the biggest online business advantages is that you get to create personalized landing pages for different audiences. This can entice them to buy from you without much extra work on your part.

Based on the Importance of E-commerce to Businesses & Business Owners, as well as the e-commerce statistics, it’s clear that online selling is the way forward. Reach out to Robisearch Limited today on 0716413386 or 0780655987 and get your dream  ecommerce website today!

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