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Why Excel Is Failing Landlords in Kenya — And a Smarter Way to Manage Property With Robisearch Property Management System (pms)
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Transformation

  • Robisearch
  • Property Management system, Results Delivery, Security, Strategy, Transformation, Uncategorized
  • September 30, 2025

Why Excel Is Failing Landlords in Kenya — And a Smarter Way to Manage Property With Robisearch Property Management System (pms)

 

Why Excel Is Failing Landlords in Kenya — And a Smarter Way to Manage Property With Robisearch Property Management System (pms)

Many landlords in Kenya use Microsoft Excel to manage rent, tenants, and expenses. At first, it looks simple and cheap. But as rental portfolios grow, Excel quickly creates more problems than solutions. Errors become common, reconciling payments takes hours, and disputes with tenants increase. What works for one or two houses no longer works for ten or fifty.

That’s where RobiPMS comes in. It’s built to replace spreadsheets with a smarter, automated system. RobiPMS handles payments directly through M-Pesa and banks, keeps tenant records organized, tracks maintenance, and generates clear reports. Whether you manage a few units or hundreds, RobiPMS gives landlords and property managers the tools to save time, reduce errors, and run rentals like a real business

https://robisearch.com/property-management-software-system-in-kenya/#

The Problems With Excel

High risk of errors

Excel depends on manual typing. Even one wrong number can cause rent disputes or lost income.

No version control

If more than one person edits, it is easy to lose data. You cannot track who made changes.

Slow reconciliation

Payments from M-Pesa or the bank must be entered by hand. It takes a lot of time.

Not scalable

Excel can handle a few units, but not many tenants or several buildings. It becomes confusing and messy.

Weak reporting

Excel does not give quick insights. Landlords struggle to see who owes rent, vacancy rates, or profit at a glance.

What Landlords Actually Need

Handle payments automatically

With Robisearch PMS, rent records itself. Payments link directly with banks and M-Pesa, so landlords save time and avoid missed entries..

Communicate with tenants

With Robisearch PMS, no one forgets. Tenants get notified before due dates and receive receipts right after paying, cutting late payments and disputes.

Give tenants access

Robisearch PMS gives tenants a simple portal. They can check balances, download receipts, and report issues anytime—saving landlords endless calls and follow-ups.

Track maintenance

Robisearch PMS tracks repairs in one place. Log requests, assign tasks, and monitor costs—no more forgotten jobs or missing receipts.

Provide clear reports

Robisearch PMS gives clear dashboards. Income, arrears, expenses, and occupancy are shown at a glance so landlords know exactly how their properties are doing..

Grow with the landlord

With Robisearch PMS, scaling is simple. From a few houses to entire buildings, the platform keeps management organized as you grow.

Keep data safe

Robisearch PMS safeguards landlord records. Sensitive data is stored in the cloud with automatic backup, preventing loss from crashes or errors.

 

     Conclusion

Landlords who want to stay ahead can’t rely on Excel anymore. Spreadsheets are slow, full of errors, and make it hard to manage tenants as properties grow. With RobiPMS, everything becomes seamless—rent payments are recorded automatically, tenant records stay organized, and reports are generated instantly. You save time, avoid disputes, and run your rentals like a professional business.

 Start using RobiPMS today and turn property management into real profit.

https://robisearch.com/property-management-software-system-in-kenya/#

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  • Robisearch
  • BEST POS IN NAIROBI, HOTEL RESERVATION | BOOKING MANAGEMENT SYSTEM
  • July 31, 2025

Why Every Hotel in Kenya Needs a Modern Hotel Reservation System

 

Long gone are the days when hotel guests had to stand in long queues to book a room or make inquiries. In today’s fast-paced, digital-first world, customers expect convenience, speed and privacy—and they reward hotels that deliver it. (Why Every Hotel in Kenya Needs a Modern Hotel Reservation System )

If you’re still relying on manual check-ins, paper logs, or spreadsheets to manage your hotel, you may be losing out on revenue, reputation, and repeat customers.

The Problem with Manual Hotel Management

Without a modern hotel reservation system, you’re likely facing:

  • Overbookings and scheduling chaos
  • Poor guest data security
  • Delayed or missed bookings
  • Inefficient housekeeping coordination
  • Frustrated guests and negative reviews

Even worse, your front desk staff may be overwhelmed with repetitive tasks that could be automated—hurting service quality and guest satisfaction.

Enter the ROBISEARCH Hotel Management System

At Robisearch Ltd, we offer a powerful, all-in-one Hotel Management System designed for hotels, lodges, Airbnbs, guesthouses, eco-lodges and bed & breakfasts across Kenya.

Whether you operate a single property or multiple locations, our system helps you manage reservations, guests, staff, inventory and finances—all in one easy-to-use platform.

✅ Key Features of Our Hotel Booking System:

🛎️ Front Desk & Reservation Management

  • Real-time room availability
  • Instant bookings (online & offline)
  • Seamless guest check-ins and check-outs

🧹 Housekeeping & Maintenance Tracking

  • Assign tasks and track progress
  • Automate scheduling for better coordination

🌐 Channel Manager

  • Sync bookings across platforms (Booking.com, Airbnb, etc.)
  • Prevent overbookings and double reservations

💸 Revenue Management

  • Optimize pricing based on demand
  • Maximize occupancy and profitability

🧾 Point of Sale (POS) System

  • Manage restaurant, bar, spa and gift shop sales
  • Automatically link charges to guest bills

⭐ Reviews & Reputation Management

  • Collect, track and respond to guest feedback
  • Monitor ratings across platforms to improve visibility

🏨 Multi-Property Management

  • Handle multiple hotels or branches under one system

📦 Purchase & Inventory Management

  • Track stock levels and manage supplier orders

📊 Expenses & Accounting

  • Automate financial reports, revenue tracking and audits

🌐 Hotel Website & Booking Engine

  • Accept direct bookings through your own site
  • Reduce reliance on third-party OTA fees

👥 HR & Staff Management

  • Track shifts, tasks, and performance
  • Streamline internal communication

📈 CRM & Lead Management

  • Convert inquiries into bookings
  • Maintain customer data for repeat visits

Keep Guest Privacy & Data Secure

Unlike traditional visitor logs where anyone can see previous guests’ information, our system ensures guest privacy is fully protected. No more flipping through pages, snapping photos of names, or misusing contact details. Your guests can feel secure—and you stay compliant.

Work Smarter, Not Harder

Our system runs 24/7—so you don’t have to. Let your staff focus on guest satisfaction while the system handles the rest.

Whether you’re running a boutique hotel or a busy chain, Robisearch’s hotel booking software empowers you to grow your business and improve your guests’ experience.

 

Book a FREE Demo Today

Ready to modernize your hotel operations?

📞 Call or SMS us on 0780 655 987 / 0716 413 386
🌐 Visit: www.robisearch.com

#HotelManagementSystem #HotelSoftwareKenya #AirbnbKenya #GuestHouseBooking #AccommodationSoftware #RobisearchLtd #OnlineHotelBookingKenya #HospitalityTechKE

 

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  • Robisearch
  • Performance Improvement, Transformation
  • July 21, 2025

THE POWER OF CUSTOMER FEEDBACK SOFTWARE

In an era where buyers can switch brands with a single tap, customer happiness is the new currency of growth. Yet many companies still rely on pen and paper or outdated suggestion boxes to gauge satisfaction. But there’s a solution – Explore The Power of Customer Feedback Software .

The moment you put the customer at the core of your business and focus on improving these experiences, you’re already one step closer to success. Wants to get feedback about customer satisfaction, product preferences, buying habits, and internal processes? With the help of your customers’ feedback, you can derive future sales, optimize your own product(s), and improve touch points with your customers for a longer customer relationship – Customer Feedback Solution is a cloud-based, multi-channel solution that turns raw opinions into data-driven action, so you can take the guesswork out of customer happiness.

Why Listening Matters More Than Ever

  • Retention > Acquisition: Acquiring a new customer costs up to 7× more than keeping an existing one.
  • Word-of-Mouth Power: 72 % of satisfied customers share positive experiences with six or more people.
  • Early-Warning System: Real-time alerts let you resolve complaints before they hit social media.

Without consistent feedback, you can’t know whether your product truly solves a problem, meets a need, or sparks delight. Worse, you miss opportunities to innovate before competitors do.

Stand-Out Features of Our Customer Feedback System

Anonymous Mode Customers speak freely, giving you unfiltered insights.
Real-Time Dashboards Track every comment the moment it’s submitted—no waiting, no blind spots.
Omni-Channel Surveys Reach users via email, SMS, in-app pop-ups, website widgets, or QR codes on receipts.
Smart Categories Auto-sort feedback into Suggestions, Complaints, Emergencies, Maintenance Requests, & more.
Mobile-First Design Works flawlessly on any device, so front-line staff and managers stay in sync.
Actionable Analytics Spot trends, generate charts and export reports to Excel or your ERP.

 

How it Works

  1. Collect: A café customer scans a QR code on her bill to rate service quality.
  2. Alert: The manager’s get sms alerts in real time—service rating 2/5.
  3. Act: The manager chats with the barista, offers a complimentary dessert, and logs the fix.
  4. Analyze: Weekly reports reveal peak-hour staffing gaps; management adjusts schedules.
  5. Win: The café’s Google rating climbs, and repeat visits jump 18 % in a month.

That’s the feedback loop—and Robisearch makes it effortless Whether it’s a compliment, complaint, or emergency – capture it in seconds.

Tangible Benefits You’ll See

  • Fast Decision-Making: Replace gut feelings with data-backed insights.
  •  Faster Growth: Address pain points, boost  customers trust, and increase lifetime value.
  •  Regulatory Confidence: All feedback is encrypted in transit and at rest.
  •  Happier Teams: Staff see issues early and feel empowered to fix them.
  • Scalable: Whether you have 10 customers or 10,000, the platform grows with you.

 

Trusted by all businesses and organizations from retail chains and hospitals to all startups, forward-thinking brands use Robisearch to understand customer sentiment and outpace competitors. If they can close the feedback loop, so can you.
Collecting customer feedback is non-negotiable if you want to create a culture that leads to increased growth and profits! Ready to Hear the Truth—and Act on It?

📞 Talk to our experts today:
0780 655 987 / 0716 413 386

🌐 Or visit robisearch.com to book a free demo and see how quickly you can start collecting actionable feedback.

customerfeedback #feedbacksystem #posinkenya #customerservice

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  • Robisearch
  • BEST POS IN NAIROBI, Results Delivery, Transformation
  • July 19, 2025

Why Supplier Management System Is Crucial for Your Business

Businesses strive to improve efficiency, transparency and resilience, In this blog we will discuss Why Supplier Management System Is Crucial for Your Business

Ever wondered how top companies keep their supply chains running like a well-oiled machine? The secret often lies in a powerful software called a Supplier Management System

Our Supplier Management system gives you full control over costs and business data by allowing you to manage all your channels and locations from one central place. It’s a single, smart platform that brings together everything you need to know about your suppliers, how they’re performing and how you’re working together – from the moment you first connect to long-term partnerships.

But what does it actually do for you? Imagine these benefits:

Efficiency in Your Operations

No more sifting through spreadsheets or chasing down scattered information!1 A Supplier Management System boosts efficiency by putting all supplier data in one centralized, easy-to-access hub. This means less manual data entry, fewer mistakes, and more time for strategic work.

Building Stronger Relationships

Collaboration becomes a breeze. Supplier Management system improves collaboration by making it effortless to communicate, share documents, and work hand-in-hand with your suppliers. It’s about fostering strong, transparent partnerships.

Contract Management Integration

Robisearch Ltd Supplier Management System allows for seamless tracking of contract terms, renewals and amendments providing alerts for upcoming renewals or required actions, facilitating proactive management of every supplier

Supplier Reports

Want to know how your suppliers are really doing, right now? Supplier Management System provides real-time reports with up-to-the-minute performance insights and powerful analytics . It’s like having a dashboard that shows you exactly what’s happening, allowing for smarter, faster decisions.

Document Management

By automating manual tasks like supplier on-boarding, performance reviews and document tracking businesses can reduce administrative tasks. This allowing them to focus on strategic activities rather than chasing paperwork or emails.

Compliance

In today’s complex world, risk is always a concern. Supplier Management strengthens risk management by continuously monitoring supplier compliance and helping you proactively address potential issues before they become problems.5 Sleep soundly knowing you’re protected. Mastering Risk, Minimizing Worries

Powerful Integration

As your business evolves, your systems need to keep up. It ensures scalability by seamlessly integrating with your existing enterprise systems and adapting effortlessly to new regulations or growing demands. It’s a future-proof solution that grows with you!

 

In short, a Supplier Management System isn’t just software; it’s the strategic backbone for building resilient, efficient, and high-performing supply chains.

Contact us Today if you are looking to Reduce risk with a clear picture of who your suppliers are, send invoices, reduce costs and manage contracts all under one single software

Get in touch via Call/sms 0780655987/0716413386 Get a Quote: robisearch.com/quotation/

www.robisearch.com

#suppliermanagement #erpinkenya #erpinnairobi #posinkenya #erpsystemsinkenya

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  • Robisearch
  • Business, Organization, Transformation
  • July 14, 2025

Why Customer Feedback is the Key to Business Growth in 2025

Take the Guesswork Out of Customer Happiness with Robisearch’s Feedback System

Why Customer Feedback is the Key to Business Growth in 2025 ? In today’s competitive world, understanding your customers is no longer a luxury—it’s a necessity. Whether you’re running a startup, retail chain, hospital, or corporate office, knowing how your customers feel about your products or services can make or break your success. That’s where the Robisearch Customer Feedback Software comes in—offering real-time, anonymous and multi-platform feedback collection.

📊 Why Is Customer Feedback So Crucial?

Let’s be honest: Without feedback, how will your business know what it’s doing right—or where it’s going wrong?
Customer feedback is your compass. It helps you understand:

✅ What your customers are thinking
✅ Where your business is excelling
✅ What needs improvement
✅ And where the real opportunities lie

By capturing this information in real-time, businesses can take immediate action to enhance customer satisfaction, loyalty, and ultimately, drive growth.

 

Key Features of Robisearch’s Customer Feedback System

When you think about collecting customer feedback, it’s easy to get overwhelmed by the sheer volume of possibilities. With so many customers — and so many ways to connect with their feedback — it’s hard to know where to start –Here are some of the features that are a must have

Anonymous Feedback Options – Encourage honest and open responses
Multi-Channel Survey Delivery – Send surveys via email, SMS, in-app on your website or even QR codes
Real-Time Feedback – Get instant updates to address issues before they escalate directly on your phone
Smart Categorization – From Complaints, Suggestions to Maintenance Requests – everything is organized
Mobile & Web Friendly – Accessible anywhere, anytime with user friendly interface
Analytics-Driven Dashboard – Get data driven insights and reports on feedback shares by employees or clients

How Can It Benefits Your Business?

✅ Improve customer experience
✅ Make smarter, data-backed decisions
✅ Increase retention by addressing pain points
✅ Spot trends and adapt quickly
✅ Boost your brand’s reputation

Trusted by Businesses & Companies

Leading companies and growing businesses use our platform to close the feedback loop—taking feedback seriously and acting on it fast. Don’t be left out

Take the guesswork out of customer happiness and build a business that listens, adapts and grows.

Interested? Get in touch with us today:
📲 0780 655 987 / 0716 413 386
🌐 Visit: www.robisearch.com

#customerfeedback #feedbacksystem #posinkenya #customerservice #feedbacksoftware

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  • Robisearch
  • Business Growth, HOTEL RESERVATION | BOOKING MANAGEMENT SYSTEM, Technology for SMEs in Kenya, Transformation
  • June 12, 2025

HOTEL RESERVATION | BOOKING MANAGEMENT SYSTEM

When travelers make a hotel reservation, they expect a seamless experience, or they may decide to stay elsewhere. For hotels, meeting this expectation means moving away from manual processes and investing in booking software / Hotel booking management system that allows guests to book a room when they want on the channel of their choice.

Hotel or Accommodation Management system is an application providing the right set of tools to manage a hotel’s day-to-day operations. It facilitates a hotel’s reservation management and administrative tasks. From check-ins and payment processing, to handling special offers and room rates, the most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing allowing you to keep things in order.

Even if your staff don’t have prior experience using a system, Our Cloud PMS is intuitive and easy to adopt allowing you to:

  1. Improve Guest Experience – Leverage mobile bookings, and technology-facilitated express check-ins and check-outs to improve guest experience. Better guest experience is the foundational pillar of growth for any business in the hospitality industry, small and big.
  2. Save time with Front Desk Operations – Save hours on administrative tasks that can be automated with software. Billing, marketing, guest communications and more. Manage everything online, and make it easier for your guests as well as staff members.
  3. Manage Online Reservations – With a single booking system, you can avoid duplicate bookings, while being present on multiple distribution channels.
  4. Better Manage Revenue – Implement data-driven revenue management strategies while tracking KPIs, such as revenue per available room, and more. Using reports from the Hotel Management System, you can create a flexible pricing strategy, allowing you to maximize revenue.
  5. Reservation Management – Check-ins, check-outs, room-related requests, reservation changes and more. Track room allocation and reservations in one place.
  6. Online Booking Engine – this facilitates and manages reservations made directly through a hotel’s website. It automates the reservation process, allowing guests to easily book rooms online and eliminating the need for manual intervention by hotel staff.
  7. Integration: The booking engine is integrated with the hotel website, allowing guests to directly make reservations within the hotel’s online presence and displays real-time room availability, ensuring that guests are booking rooms that are actually available.
  8. Housekeeping: This module allows for real-time updates on room status, such as occupied, vacant, clean, dirty, or out-of-order and also helps create and manage cleaning schedules, including daily, weekly, and deep cleaning schedules.
  9. Restaurant Management: Our Accommodation system integrates with your Restaurant POS for easy service delivery with order entry, table/Menu management, POS transactions, and managing restaurant inventory etc

       10. Reviews/Feedback Management: By understanding customer feedback, hotel managers                      can make data-driven decisions to enhance service, address issues and ultimately improve the                  overall customer experience.

 

  1. QR Menu card Management: This feature allows for creating, updating and distributing QR code-based menus for easy guest access and order placement. Guests can easily scan to call waiter or view menu saving time and boosting service delivery

 

Try our Hotel booking Software built for any Hotel looking to manage guest bookings and boost profitability. For any further inquiry or to schedule a demo, please call/text 0780655987/0716413386 Link to our blog posts ➡ https://robisearch.com/blog/ Please subscribe to our channel. Link to our YouTube Channel ⬇ https://www.youtube.com/channel/UC9Z1YpMKlCgwqn4H1nT1hLg

 

#hotels #hotelbooking #accommodation #hotelsinkenya #bookingsystem #guestmanagement #posinkenya

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  • Robisearch
  • Performance Improvement, Technology for SMEs in Kenya, Transformation
  • June 9, 2025

SMART CLOUD-BASED HOTEL RESERVATION SYSTEM

Improve your hotel and resort guest experience and maximize your profits with a smart cloud-based Hotel Reservation System that scales as you do.

The point is, Without a smart cloud-based hotel reservation system , it’s hard to know how many guests have booked, what their interests are, what amenities they prefer which might lead to reputation damage through overbooking, bad reviews from guests and reduced profitability

Our online accommodation booking system makes it easy for you to accept room reservations, manage your staff, and grow your accommodation business — whether you run an Eco-lodge, campground, guest house, or bed and breakfast

The system provides the capability for accepting direct bookings, whether from the hotel’s website or from various distribution channels like Booking.com, Airbnb, etc. The system allows hotel guests to schedule the dates of their stay, choose rooms at the time of booking, pay online through bank.mpesa integration and as a hotel owner you’ll get reports,manage rooms,housekeeping,Inventory and front desk etc

Simplify and automate your daily hotel operations with a highly flexible and feature-rich system. A responsive booking engine for direct reservations Offering your guests a quick and smooth reservation experience to book their stay directly from your website.

Access all the tools you need at your fingertips, from online check-in and real-time reports to billing and payments.

Having Reservation management system allows hotel guests to schedule the dates of their stay, choose rooms at the time of booking, pay online through bank.mpesa integration and as a hotel owner you’ll get reports,manage rooms,housekeeping,Inventory and front desk etc

Robisearch LTD Hotel Management Software is reliable, secure and enables hoteliers to manage their operations from anywhere .The system also offers features like hotel billing software,Reservation Mngt,Front Office Operations,Billing,Housekeeping,Restaurant Management,Inventory Management,Reviews/Feedback Management,Accounting Reports,Asset Management,QR Menu card Mngt etc We have it All

In conclusion- Hotel Management/Accommodation system enables guest to schedule their stay,select their preferred room,make payment of hotel rooms from wherever they are. The guest are able to book online via your website with ease saving time and boosting efficiency in operations.

Want to say Goodbye to manual hotel operations,save time and reach millions of potential guests?Try our Hotel booking Software built for any experience business. Click robisearch.com/quotation/ to see how it will help you drive more demand and impress your guests or Schedule a FREE DEMO 📲0716413386 or 0780655987

#hotelmanagement #pos #hotelbooking #bookingmngt #reviewmngt #reviewmngt #pharmacypos #posinkenya

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  • Robisearch
  • Information Technology, Results Delivery, Transformation
  • June 9, 2025

Smart Digital Menu With Built-In Feedback System for Restaurants

Smart Digital Menu With Built-In Feedback System for Restaurants

Collecting customer feedback is non-negotiable if you want to create a culture that leads to increased growth and profits. To keep up, forward-thinking business owners are adopting smart digital menus with built-in feedback systems for Restaurants — an innovation that blends convenience, personalization, and real-time communication.

This enables business owners to improve customer retention Identify problems, areas of improvement, or weaknesses in your business, Improve your brand reputation, Boost sales/Conversion etc & unveil how customers perceive your business.

Here’s a closer look at the must-have features of this game-changing technology and why your restaurant needs it today:

  1. QR Code Digital Menu Access

Say goodbye to printed menus. Customers simply scan a QR code to view the entire restaurant menu on their phone.
✅ Instantly see all products, meals, and drinks
✅ Always updated — no reprints needed
✅ Eco-friendly and touchless

 

🛎️ 2. Call a Waiter From Your Phone

No more hand-waving or trying to catch a waiter’s attention. With one tap after scanning the menu:
✅ Customers request waiter assistance instantly
✅ Improves service response time
✅ Makes dining feel smoother and more personal

 

📝 3. Real-Time Feedback Submission

Let customers speak up while the experience is fresh.
✅ Give feedback on food, service, ambiance
✅ Submit reviews, complaints, or suggestions
✅ Boosts engagement and helps spot issues early

 

👤 4. Anonymous or Named Feedback

Not everyone wants to reveal their identity. This system allows both:
✅ Leave feedback anonymously or include your name
✅ Encourages honest, open input
✅ Builds trust between customers and management

 

🍽️ 5. Custom Notes for Food Orders

Personalization wins hearts. With a note section:
✅ Guests can request additions/removals (e.g. “no salt”, “extra spicy”)
✅ Improves order accuracy
✅ Enhances customer satisfaction

 

🔔 6. Instant SMS Alerts to Management

Feedback isn’t helpful if it’s delayed.
✅ Management gets real-time SMS alerts when feedback is submitted
✅ Enables immediate action on complaints or compliments
✅ Keeps service quality high

 

🚀 In CONCLUSION

A digital menu with an integrated feedback system is more than a convenience — it’s a strategic advantage. It boosts customer satisfaction, streamlines communication, and gives restaurants the insights they need to improve and grow.

Start measuring the voice of your customer so you can take action and provide an exceptional experience! As a business owner it helps you Know what our satisfied customers are saying about your business/products that you offer, Get complaints, suggestions, Ideas, Innovations, Recommendations Anonymously & Real-time this will help you Identify areas of Improvement , Increase revenue and Provide exceptional Customer Services to your clients

Get in touch today and start managing your user feedback easily.📲0780655987/0716413386

 

#customerfeedback #feedbacksystem #posinkenya #customerservice #feedbacksoftware #feedback

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  • Robisearch
  • Business Growth, Technology for SMEs in Kenya, Transformation
  • June 9, 2025

Key Features of a Smart Digital Menu & Feedback System for Restaurants

 

Restaurants are constantly seeking innovative ways to enhance customer experience, streamline operations, and gather meaningful feedback. What are the Key Features of a Smart Digital Menu & Feedback System for Restaurants ? One powerful solution lies in adopting Key Features of a Smart Digital Menu & Feedback System for Restaurants — a modern tool that not only simplifies ordering but also bridges the communication gap between customers and management.

When you think about collecting customer feedback, it’s easy to get overwhelmed by the sheer volume of possibilities. With so many customers — and so many ways to connect with their feedback — it’s hard to know where to start. Getting Customers Opinions and Views on services or Products is the number one tool to building customer’s loyalty and boosting individual sales, Customer Feedback Software helps in identifying the areas of improvement by collecting feedback on products, services, satisfaction, and customers experience. Helps in making business predictions and can improve churn rates and take preventive measures. Good customer feedback software can be used as a customer testimonial or review.

Here’s a breakdown of the key features that make a digital menu and feedback software an essential asset for any restaurant:

 

  1. QR Code-Based Digital Menu Access

Gone are the days of physical menus. With a simple scan of a QR code, customers can instantly access the restaurant’s full digital menu on their smartphones.

  • Quick access to all products – View all dishes, drinks, and offers at a glance.
  • Always up-to-date – Menus can be updated in real time without reprinting costs.

 

  1. Call Waiter Feature

Sometimes, customers just need assistance — without the hassle of waving down a waiter.

  • Call waiter button – Once they scan the QR code, guests can tap a button to discreetly notify staff that they need help.
  • Improves service efficiency – Reduces wait times and enhances the dining experience.

 

  1. Real-Time Feedback Submission

Your customers’ opinions are gold. A built-in feedback system allows them to share their experience instantly.

  • Feedback on service, food, ambiance – Guests can rate and comment on specific aspects of their visit.
  • Post complaints or suggestions – Directly share what went wrong or ideas for improvement.
  • Write reviews – Encourage positive sharing and address any issues before they go public.

 

  1. Anonymous or Named Feedback Feature

Respecting privacy is crucial our Digital menu solution allows customers to share feedback realtime

  • Flexible submission options – Customers can choose to share feedback anonymously or include their name.
  • Encourages honest responses – Increases participation and more candid insights.

 

  1. Add a Note for Food Preferences

Personalization is key in the hospitality industry., Most customers wants to be heard, and our Feedback/Digital menu does exactly that

  • Request customizations – Guests can easily type notes like “no onions” or “extra spicy”.
  • Improves order accuracy – Kitchen staff receive clear, written instructions.

 

  1. Instant SMS Alerts to Management

Time is of the essence when dealing with customer feedback.

  • Real-time notifications – As soon as a guest submits feedback, management is alerted via SMS.
  • Rapid response to issues – Enables swift action, turning potential complaints into compliments.

In Conclusion – A digital menu and feedback software doesn’t just modernize your restaurant — it redefines the customer experience. From ordering to review, every interaction becomes smoother, more transparent and more engaging. For restaurant owners and managers, it’s an invaluable tool that combines convenience with actionable insights.

Whether you’re running a small café or a high-end dining establishment, implementing this system is a step toward operational excellence and exceptional service.

Want to evaluate customer loyalty? Curious how customers feel about your customer service experience? Get in touch with us on📲0780655987/0716413386

 

#customerfeedback #feedbacksystem #posinkenya #customerservice #feedbacksoftware #feedback

 

 

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  • Robisearch
  • Best POS in Kenya (East Africa), Business Growth, Transformation
  • June 7, 2025

Best KRA eTims Compliant POS | Point of Sale System in Kenya

 

 

What are the features of eTIMS Ready POS System in Kenya?

 

Customer Profile Management (CRM – Customer Relationship Management): Builds stronger customer relationships, enables personalized marketing and promotions, improves customer service by having purchase history readily available and helps understand customer behavior.

 

Inventory Management to track stock,  get Low Stock Alerts, Stock Adjustments: Allows manual changes to stock levels for reasons like spoilage, theft, or counting errors.

 

Receipt Generation: Provides customers with proof of transaction, necessary for returns/exchanges, builds trust, and is often a legal/tax requirement (especially with eTIMS).

Accounting Module: Provides a clear view of the company’s financial position, ensures accurate bookkeeping, simplifies tax preparation, aids in financial planning and decision-making. Integration with other modules (like POS and Inventory) ensures financial data is automatically updated.

Purchase Order Management: Helps create, send, and track orders placed with suppliers realtime and get reports on suppliers payments

Human Resource Mngt Module : Provides Employees Information  like (personal details, contracts), attendance tracking (check-in/out), leave management, payroll processing (calculating salaries, statutory deductions like PAYE, NSSF, NHIF), payslip generation, performance management etc. this helps centralize employee records, streamlines HR tasks, ensures accurate payroll and compliance with labour laws.

Bulk sms Module Integration: This feature is important in Sending offers, discounts, or announcements to customers and also Sending transactional alerts like payment confirmations, order updates, or appointment reminders to customers directly on their mobile devices.

Reporting: Generates reports on stock value, stock movement, best-selling items, slow-moving items, frequent clients, supplier statements, Profit and Loss Accounts, Bank reconciliation, Journal entries etc.

 

 

Split Bill: Divides a single table’s order/bill into multiple separate bills, allowing individuals in a group to pay for their own items or split the total evenly.

 

Merge Bills: Combines multiple separate bills (e.g., from different people at the same table who ordered separately, or moving a bar tab to a dinner table) into a single bill for one payment.

 

Serial Number Management: Crucial for businesses dealing with high-value items (electronics, appliances), items with warranties, or regulated goods. It helps manage warranties, track items for theft or loss prevention/recovery, handle product recalls efficiently, and verify authenticity.

Lipa na Mpesa Integration: This Connects the business system with Safaricom’s M-Pesa mobile money platforms like Till/Paybill this Automatically verifies and reconciles M-Pesa payments received against sales transactions in the system through STK Push Reducing Manual errors and Eliminating the need for staff to manually check SMS notifications for payment confirmation.

eTIMS Integration: Mandatory for VAT-registered businesses in Kenya. Ensures tax compliance, automates reporting requirements, reduces errors associated with manual filing, and provides KRA with real-time visibility into transactions.

Unlock the full potential of your pharmacy with Robisearch LTD’s POS System – where accuracy meets efficiency.

BOOK A FREE DEMO NOW!0780655987/0785413386

#posinkenya #leadingposinkenya #cheapestposinkenya #posinnairobi #pointofsaleinkenya #posinuganda #posinkenya #posinafrica

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