Benefits of Customer Feedback Platform to The Hospitality Industry

With fewer options and rising frustrations, customers are in dire need of refined services. They also need to know their voices matter. They need to feel taken care of. Do that by asking for feedback. There are many strategies your hotel or restaurant can employ to ask customers thoughts and suggestions. There are also various ways to use that feedback to grow. The Robisearch online customer feedback platform will help you in  receiving guest feedback, and how you can generate feedback to boost your business over time.

Below, we discuss some of the benefits of online customer feedback platforms to the hospitality industry.

Deliver better service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of online customer feedback platforms, hotels, restaurants and resorts can get insight into the quality of their service. They can also find out what the customers expect from them. The Robisearch customer feedback platform gives real-time insights on the feedbacks received.

Enable better customer acquisition

When you’re running a restaurant or a boutique hotel, reputation is everything. However, that reputation comes to life through your customers’ words whenever they share their experiences with their friends and loved ones. Users keep your reputation alive. When they post photos and share comments about your business, they entice other potential customers. While asking for feedback is a great source of opportunities to innovate and improve, it’s also a perfect way to market your brand online and offline

Boost customer engagement

Engaged customers will recognize their role in the creation of your brand story. They will feel eager to contribute, and they’ll be more likely to stay loyal. When you ask for feedback, and make an effort to do so in a fun and exciting way, you engage your customers on several key levels. You make the feedback-generating process more engaging, and you make the customers feel valued.

Increase customer engagement

Superior customer experiences inevitably leads to repeat business. If your barbecue ribs are to die for and your service exquisite, your customers will come back for more. However, if they found the waiter unhelpful or the food subpar, it’s better for you to know. You have the opportunity to make it right. Asking for feedback and constructive criticism is the best way to increase retention over the long term.

Immediate damage control

Every business wants to give the guests their best experience but sometimes due to some or the other reasons a guest might become unhappy and could rate your business a down-thumb. The Robisearch customer feedback platform has a response-based notification feature which notifies the owner or the manager about the negative feedback received thus providing the business owner or the manager to reach out to the issues faced by the guest, solve them and make their experience a happy one.

Quality

Taking feedback from guests about the quality of food, or ambience is also very important. Some customers might like the food but they find the ambience very loud or unpleasing. They might not return to the same place. With guest feedback, hotels and restaurants can ensure that their quality is on par with the customer’s expectations.

Improvements

There is always a scope for improvements when it comes to your services. Different people visiting you might have a different level of perception regarding your services. It’s important to always ask them about this. The best way you might think is to talk to them, but what’s even better is to leverage the power of feedback where you can have all the words of your guests at one place and later analyze it on your computer, mobile or tablet. This digital way cuts the dependency on paper feedback which are not only tedious to manage but can also give you inaccurate results.

Service

Service is the most crucial factor in the hospitality industry. Customers pay for the service and they expect the best. With the help of customer feedback surveys, hotels, restaurants resorts, etc. can get insight into the quality of their service and what the customers expect from them. A customer feedback platform gives real-time insights on the feedbacks received.

In conclusion, your customers need to recognize your initiative to not just ask for their opinions but to actually take action and adapt where and when necessary. Even small-scale hospitality businesses should take on such a proactive mindset to connect with their target audience and ensure that their customers feel heard and valued.

Asking for feedback and acting upon it will set your brand apart, help you connect with your customers even during these challenging times, and allow your brand to outlive its competitors. Contact Robisearch Limited today on 0716413386 or 0780655987 and get your system installed today!

 

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Importance of Payroll Management Software for Small Businesses

Payroll is an important part of your business operations and not something you want to take lightly. Your employees rely on you and your HR team to pay them on time and correctly. However, it can be tough for small business owners to understand all the nuances that come with payroll processing and find the time to ensure it’s being done correctly. That’s where the importance of payroll software comes into play. Utilizing a payroll system can help your company save time, avoid costly mistakes, and be more efficient.

Payroll software takes a lot of the guesswork and manpower out of processing payroll. It keeps your information organized, automates tedious work, and helps you catch any errors quickly. This enables your team to be more efficient and accurate – two hugely important factors when processing payroll. Let’s look at some other ways payroll software can help your business.

Helps eliminate human error

Whether it’s from a simple mistake or is intentional payroll fraud, it’s easier to catch discrepancies with payroll software than with a traditional paper-based payroll system.

Fosters growth

Using a payroll system will help foster your company’s growth. For example, automated reports allow you to see how much your current staff is costing you and where you may have room in the budget to bring on additional team members. With a quick employee profile set up process, your team can easily onboard new hires in no time. And, when it’s time to process paychecks, hardly any time is added per additional team member.

Improves productivity

When your human resources staff doesn’t have to spend time handwriting checks and filing payroll reports, they can focus more on their core duties. This benefits not just these employees individually, but the company as a whole. When less time is spent on repetitive tasks, more energy can be given to finding creative opportunities and solutions for your company’s larger goals.

Simplifies procedures

Using payroll software will help simplify procedures and allow your team to run payroll in a more timely manner. Every part of the payroll process from data entry to direct deposit to payroll taxes is easier with the help of software. Many parts of the process such as reporting can even be automated.

Data security

The security of your data is essential and your salary data is particularly sensitive. Payroll files contain personally identifiable information that needs to be protected. By using high-quality payroll software, you can ensure that this information is securely locked and cannot be viewed by anyone outside your organization.

Cost effectiveness

The savings you will realize by switching to payroll software will increase as your business grows. With a one-time fee, you can add an unlimited number of companies, employees, and contractors, making the investment smart as your company continues to add new employees. Ultimately, this reduces costs and allows you to take a more strategic approach to manage your small business.

Reliability

The reports generated by the payroll software are both authentic and very accurate. This means that you can rely on the statements generated by the payroll software, including the latest  tax updates, which are provided immediately by the software. In this way, you can process the payroll run with absolute security.

Speed

The entire payroll accounting process is significantly accelerated by the use of payroll accounting software. In addition, you can create reports and accounts at the touch of a button. It is not necessary to wait a few hours or days to access important reports. This means that the general business is faster and more efficient.

It is clear that the benefits of using payroll software are many. Simply put, it can help almost any company streamline their accounting processes and reduce costs. It can also help to massively reduce stress by eliminating the need to perform endless complex calculations by yourself. Contact Robisearch Limited today on 0716413386 0r 0780655987.

 

 

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Advantages of Task Management Software to Businesses

 

Task management is the overseeing and maintaining of a task’s life-cycle, from the planning, testing, tracking, and reporting phases. By conducting task management, you and your team can better organize your projects so that they can be completed on time with results matching expectations. The manager utilizes task management software in order to identify, monitor, and develop the work that the team needs to do.

Below are some of the top reasons why task management software is becoming indispensable for any growing business.

View all ongoing tasks at once

A key benefit of any task management software is that it presents all the tasks in a comprehensible way. With task management software, every team member can view the status of all ongoing tasks at once.

Ideal way to collaborate

Working in teams, big or small, requires a collaborative effort. A manager is responsible for ensuring that all members cooperate and collaborate towards the common goal. Likewise, task management software takes up the responsibility of allowing seamless collaboration.

Share and organize documents effortlessly

Managing and organizing documents can become challenging, especially when a huge team is involved. Task management software  comes with innovative solutions to accelerate file sharing among associates and colleagues. You can rest assured that with such fantastic features, file and document organization will not take up your precious time.

Assign Tasks easily

With task management software, managers can assign tasks to subordinates at the command of a mouse click. It is also easy to keep a track of assigned tasks. Subordinates can also see which tasks need their immediate attention.

Decide which tasks are a priority

Prioritization is an important skill for managers. It is the only way to ensure deadlines are met while maintaining sanity. People often apply a lot of hard work and precious time in doing low-priority tasks. This habit disturbs the schedule and productivity of the entire team. Task prioritization is an invaluable feature of task management software. This feature makes every deadline achievable.

Perfect for remote working

Task management software comes with plenty of features that surpass most challenges of working or collaborating remotely in a team. Using task management software, members can share updates and schedule important tasks on a real-time basis without any hassles.

Keep a timed track of productivity

The time tracking feature of task management software can cut down on distractions and leave no room for procrastination. You can keep track of how much time is spent doing what down to the very second. Many organizations are appreciative of the inbuilt time tracking tool that comes with task management software.

Improving task delegation

Delegating responsibilities is also much easier through the use of task management software. This is an important feature because when there are many tasks that need to be managed, then you need to delegate so that each task can be done properly. Task delegation also helps you ensure that each task can be handled by the right person.

Comprehensively supervising tasks

It is very important for a company to monitor the progress of each task carried out by employees. Therefore, this task management software is provided. Through this software, you can track each employee’s tasks more effectively and efficiently and see how they are performing when they are working on them.

In conclusion, task management is considered very important within a company’s work environment as it allows for a variety of benefits. If you are also looking for solutions to manage tasks and productivity at your business, don’t think twice. Get task management software today! Contact Robisearch Limited on 0716413386 or 0780655987.

 

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Customer Service and Why It Is Important

Customer Service Week celebration calls attention to the importance of customer service and the people who provide it, with these goals:

  • Boost morale and teamwork of employees
  • Reward employees for the significant work they do
  • Raise awareness of the value of customer service
  • Thank other departments for their support
  • Remind those who buy your products or use your services of the company’s commitment to customer satisfaction

The values of  good customer service include;

Customer service impact on brand image

Every company is known for its customer service to some degree. Of course, you always want a positive brand image and customer service can be a significant determining factor.

 Retaining customers is much less costly than acquiring new ones

Acquiring a new customer can be anywhere from 5-25 times more expensive than keeping a current one. You don’t have to spend so much time and resources finding a new customer and converting them. Instead, you just have to make sure they’re satisfied and will repurchase from you.

Repeat customers generally spend more than new ones

Making a customer happy shouldn’t be a one time thing at the beginning of the relationship. Most relationships are more valuable the longer they are. Businesses should be putting more emphasis on their customer service, success and support teams because the financial growth potential is much larger than in newly acquired customers. Plus, the probability of selling to an existing customer is 60 – 70%, whereas the probability of selling to a new prospect is only 5-20%.

Great service reduces severity of all problems

When delivered well, customer service can diffuse negative emotions from the customer and the situation. Excellent customer service can turn the situation around into a positive. Small things like apologizing, empathizing and being genuine can go a long way to reduce a customer’s negative emotions and the severity of the overall problem.

Builds brand awareness with minimal effort

Customers are being more and more vocal about how a company treats them and how a company makes them feel. Considering your customer service team are likely to be the only people in contact with a customer, they play a crucial role in shaping their customer experience, and by extension, whether they have good or bad things to say about the company.

People remember the service a lot longer than they remember the price

It’s not about the destination, it’s about the journey. And in this case, the price you paid is the destination, and all that leading up to the purchase, is the journey. People will talk. If they liked the journey, they will recommend it to others.

Its a competitive advantage no one can take away

When normal customer service standard means going above and beyond for a customer, that is when customers will choose your business over someone else’s.

In conclusion, customer service, when delivered to the satisfaction of customers, not only creates a powerful marketing opportunity for the business, but also helps with the bottom line. Not only are return customers easier to sell to, they will spend more per transaction and would pay extra to guarantee better service. Robisearch Limited celebrates all our clients during this customer service week! Remember to reach us on 0716413386 or 0780655987 for all your software solutions. Happy customer service week!

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Importance of E-Commerce For Small Businesses

 

Importance of E-Commerce For Small Businesses – There is no question that ecommerce websites offer a plethora of benefits to shoppers.  Shopping online gives them access to a huge range of products and stores, they can save time, shop for the best price, don’t have to deal with driving, parking, fighting crowds, and more.

Below, we discuss the advantage of ecommerce to businesses.

Low start up and running costs

As compared to a traditional bricks and mortar store, an online store can be set up for a fraction of the cost.  When working with the right platform and the great partners, an ecommerce shop can be smoothly set up in just weeks. Once you’re up and running, many of the marketing and customer relationship functions can be automated.

 No time restrictions

An ecommerce website is open 24/7, meaning there are no restrictions on when people can shop for and purchase your products, whether it is the middle of the day or the middle of the night.

Increased customer reach

An online store puts your products or services right in the palms of clients hands on their phone or tablet, no matter where in the world they are located. Whenever someone needs something you sell, all they need to do is whip out their smartphone or tablet browse through your store, and click to purchase.

Measurement, reporting, and responding to opportunities

With an online store, you have a wealth of information about visitors to your shop:  what they’re buying, what they’re not buying, what they are looking at, and more. You’re able to diversify the most successful products and develop them into a broader range of offerings. With the right reporting tools attached to your website you can viewing the information on a weekly, daily, or even hourly basis. This allow you to constantly optimize your product and pricing offering for increased sales.

Faster buying process

Customers can spend less time shopping for what they want. They can easily browse through many items at a time and buy what they like. When online, customers can find items that are available in physical stores far away from them or not found in their locality.

Store and product listing creation

Customizing listings makes them attractive and appealing. Here the seller has full control over customization, he can mention offers available, discounts etc. Other advantages of e-business product listing are that it is free to upload and fast.

Affordable advertising and marketing

Sellers don’t have to spend a lot of money to promote their items. The world of ecommerce has several affordable, quick ways to market online. Ecommerce marketplaces are visual channels – and sellers can really show off their products.

Several payment modes

Buyers like personalization – the same goes for paying for their orders. Ecommerce marketplaces permit multiple payment modes that include UPI, cash on delivery, card on delivery, net banking, EMIs on credit or debit card and pay-later credit facility.

Higher margins and better cashflow

If your business is involved and sells within the trade industry sector, an e-commerce website will allow you to sell at higher margins. This will make the profits you make on your products even higher. The shopping cart and payment options on these websites also mean you are gaining a 100% payment from the customer straight away. This will improve your cash flow.

In conclusion, Importance of E-Commerce For Small Businesses and any business allows you to employ a range of marketing and sales techniques to give people that extra reason to stay on your website and buy your products. Reach out to Robisearch Limited on 0716413386 or 0780655987 and get your dream ecommerce website set up today!

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Features of A Good Human Resource Management System

 

Features of A Good Human Resource Management System – When your company reaches a certain size, keeping all information in spreadsheets becomes more trouble than it’s worth. Going through each and every document to ensure records match gets tedious (and introduces lots of errors).

The Human resource management system refers to an automated process that can be able to manage the entire workforce, recruitment activities, payroll management, employee training, performance evaluation, and so many other things. HR professionals can manage these activities through a computerized system called human resource management software.

To find an easy-to-use HRM software that meets your business needs, look for a product with the following key features:

Employee management

This feature can allow the HR professionals to manage and maintain the employee’s profiles and personal information such as employee position, salary history, tax and banking information details, performance evaluation, disciplinary details, insurance plans, and many more. Moreover, it can allow you to keep a record of this information for further needs.

Payroll management

The HRM software is able to provide an absolute payroll management module that can allow you to manage all payroll-related activities easily and accurately. You do not have to purchase any payroll software individually because you will get a complete payroll system in the HR management software.

Benefits management

To enrich your employee’s gratification, you need to offer various facilities such as health insurance, life insurance, retirement plans, and many others benefits. Actually, the HR department can ensure these facilities and manage such operations. If you integrate an automated system for managing these activities, it will be very conducive to the HR department.

Attendance management

This feature allows you to manage attendance forms and check attendance reports through the attendance log. So, you can manage your employee attendance system by using this feature.

Self service ( management)

Managers’ self-service functions help you speed up HR processes and allow you to carry out various tasks like reviewing candidate applications, entering performance review data, approving expenses claims, and accessing employee information.

Self service (Employees)

Employee self-service functions enable your employees to input personal data, check on the status of their benefits, and request time off. This can save your HR department a ton of time as they no longer have to be the go-between your staff and this information.

Absence management

HRMS software can help you track and manage the absence of your employees. It makes it easy for managers to know who’s in and who’s out and for what reasons – be it on vacation, sick leave, maternity leave, or other paid time off.

Real time reporting

Your HRMS should offer tailored and customizable analytics and reports from your system’s data. Real-time information and reporting enables you to make timely decisions that enhance performance against KPIs.

Access controls

Access to information, reports, and data will be designated as either private or public. The best HRMS software has administration functions to assign levels or tiers of access to different resources. This works to enhance data security and prohibit classified information sharing with non-authorized users.

Company policies and objectives

Money spent on training programs, development, and certifications is an investment towards meeting business goals. Your HRMS system should be capable of parsing your developmental strategies and comparing them to your preset policies and objectives.

Recruitment and hiring

The system can automate and optimize a data analysis on peer positions and pitch the correct salary. The automated recruitment module of HRMS makes hiring procedures swift with easy to prepare templates and follow-up with recruitment.

Performance evaluation

HRMS efficiently simplifies the assessment process by taking KPAs and KRAs into accountability. It gives more transparency and unbiased output of attendance and punctuality of every employee. With individual productivity track, knowledge management becomes effective and improves skills via training and development.

Talent retention

HRMS helps to develop employee recruitment to retention strategies. If the attrition rate is high in an organization, HRMS will support the HR Manager with relevant analytical information to come over this problem.

Employee training

With the change in technology and process, every employee needs to upgrade his/her skill sets. HRMS helps identify this gap of skills and guides in managing employees’ training requirements and monitors the significant cost required for training and development.

As a good place to start deciding what kind of solution is best for you, Robisearch Limited  provides the best human resource management system on the market today. Reach us on 0716413386 0r 0780655987 for inquiries or more information.

 

 

 

 

 

 

 

 

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Importance of a Website For Up and Coming Businesses

Importance of a Website For Up and Coming Businesses – If your business has gotten this far without a website, you might be wondering why you need one. The short answer is that there has never been a better or more important time to invest in a website for your business. A website offers a wide variety of benefits for small businesses, and most of these benefits increase in value exponentially year over year, just like the Internet itself.

Having a website is important for small business for many different reasons.  From building credibility with customers to capturing leads and web visitors, your website should be an accurate representation of your company.  And even more than just that, it should be a powerful money making machine that brings you leads and new customers.

Below, we discuss why a website is important for up and coming businesses.

Brand credibility

Your website will give you instant brand credibility. This will lead to more sales and customers. It is a very important reason why you need a website for your business.

Describe your services

Your website should clearly describe the services your business has to offer.  If you can do this well on your website, you will get more relevant phone calls and leads.

24 hour advertising

Your website is a 24 hour billboard for your business.  Now, I’m assuming your business is not open 24 hours a day, 7 days a week.  How can you advertise your business when you’re not open or available to take a call?  Your website, of course!

Show you exist

Your website is quite simply, proof of your existence as a business.  Without the powerful combination of a website and local SEO, your business would not show up online (or on Google maps!).

Funnel visitors

Besides simply landing on a specific page, your website should funnel visitors to different channels.  This will ultimately increase your website’s relevance and value.

Make a purchase

Your website should be an easy way for customers to make a purchase.  As you may already know, the buying process begins online most of the time.  What this means is that you have a very good opportunity, with a properly designed and optimized website, to make sales with your website.

Increase exposure

Your website should increase the online exposure of your business which is crucial to continue to see growth. For example, if a customer does a search on Google, ideally you would want this potential customer to stumble across your business.

Increase trust

Most people in today’s online era would not trust a business (no matter what kind of business it is) if it does not have a website.  Without a website you not only don’t have the opportunity to get in front of potential consumers.  Additionally, most people would not think your business is legitimate or successful unless you have a website.

Capture leads

A website should ideally capture leads of web visitors.  This is why having a website is so important for your small business.

Distinct and strategic calls to action should be placed on your site’s landing pages.  Structuring your site properly and placing CTA’s in the right places is the difference between a website that makes money and one that does not.

Communicate your brand’s values

A website can easily communicate your brand’s values to people who stumble upon it.  This includes style elements, target market, and other important things that can help visitors decide whether or not to choose your business.

Additionally, business branding signals to visitors that you are established and successful. This simple communication of your stature is enough to help you get new clients.

Answer important questions

Having a website is important for your small business because your website can answer questions.  Most of the time, customers would rather look online than call a business to find out basic information.  Not having a website would mean missing all of the potential customers who do not want to reach out and ask you about your services.

Additionally, your website can communicate basic and fundamental things about your business that the public would like to have on hand.  A website’s ability to answer consumers questions in just one of the many reasons your website is important to your business.  Without it, customers would be lost.

Having a strong online presence can truly be a make or break for any business. Visit our website or Reach out to us on 0716413386 or 0780655987 and get a website today!

 

 

 

 

 

 

 

 

 

 

 

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Importance Point of Sale System to Retailers

 

 

Importance Point of Sale System to Retailers – Point of Sale Software helps offer valuable insights into the inventory levels, customer data, sales records, and more. This information makes it easier for retailers to build their future marketing and management strategies based on current insights.

Here are some of the reasons Point of sale system is the way to go for retailers:

  • Order and Billing

The most common feature of the point of sale software is to simplify billing and transactions. The system you choose must feature the billing and order processing module that can scan the purchased goods and accept payment through different payment methods.

  • Track Your Sales Performance

Recording your sales performance can be a challenging and time-consuming task for retailers. You are going to need an accountant to record daily and weekly sales transactions in a systematic manner. You will need this data to generate accurate reports concerning the overall sales performance of your business.

  • Inventory Management

Another important yet tedious administrative task is inventory management. The POS software enables store owners to gather real-time inventory updates anytime and anywhere. Using this automated software, you can track the inventory as it goes in and out of the warehouse.

  • Customer Management

You don’t need to install a special software application for managing customer relationships. The POS software comes packed with the customer relationship management module that helps you track their previous purchases and expenditure. By providing your customers with personalized service, you can boost your relationship with your audience and help build their trust in your brand.

  • Employee Management

Usually, companies implement a separate module for managing employees’ performance. They opt for HR management system or employee attendance tracking software to automate all the employee management tasks. However, POS software can also be used for tracking the employee’s performance and their overall productivity.

  •  Purchase Orders

Another important module of the point of sale software is the purchase program. For medium and large-scale organizations, preparing the purchase order and forwarding it to the supplier can turn out to be a hectic job. As a business owner, you are supposed to list the products you need to add to the inventory.

  • Reporting and Analytics

Point of sale software generates accurate sales reports that allow business owners and managers to track their sales performance. From profits to business expenses, everything can be recorded and monitored from one place. It helps you gather real-time data in the most convenient way. If you choose to install the cloud-based point of sale software application, you can collect the sales, employees’ performance, and other such reports at any time and anywhere.

      8. Greater Accuracy

A point of sale system with an easy-to-use, touchscreen interface puts all the information your sales associates and cashiers need at their fingertips.  It eliminates manually keying in items and prices like you would with a cash register. Point of sale technology improves accuracy throughout your entire operation, with real-time data. Eliminating the need to upload or enter data into back-office systems — minimizing the risk of human error.

       9. Faster Service

Your customers do not want to wait in long queues. In fact, if checkout lines are too long, customers will get frustrated and put back the items they intended to purchase and walk out. A POS solution provides a faster checkout process than cash registers, especially if they’re using a barcode scanner to ring up the products.  POS technology allows you to make the most of the checkout experience to engage customers and make sure they leave with a good impression of your brand.

       10. Simplified Accounting

A point of sale system helps streamline the accounting process. Old-fashioned cash registers force accountants to sort through hundreds of receipts, but with a POS system, you can print reports and, in many cases, import data directly with your accounting software.

          In conclusion, a POS system can boost the performance of your business. As we have seen, these systems come with different features which allow you to perform various activities as explained above. You should be aware of the features you would require for successful management of your business. If you have not yet purchased a POS system for your business, you are indeed missing a lot. Look for it today to boost the performance of your business. At Robisearch Limited, we specialize in point of sale solutions for all business types.  Contact us today  on 0716413386 or 0780655987 to find the best option for your business.

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Uses of Online Suggestion Box

The digital feedback platform can be used for an array of activities. Some of these include employee feedback and customer feedback. Some of the uses are discussed below;

1. Employee feedback

This is very useful for an organization especially when there has been an internal change. The digital feedback platform can be used to check in with your employees and seek their opinions on the change that has been made and how it is affecting them.

You can also set up the digital feedback platform to send out questions at intervals so that your employees are free to share feedback and information in real-time.

For example, you can set up these questions for your employees on your online suggestion box:

  • Do the vision statements of the organization align with your personal goals?
  • On a scale of 1-9, how likely are you to leave the company?
  • Do you feel like the organization promotes a healthy work culture?

2. Product Feedback

Let’s say you just launched a new product. If you want to find out how customers are reacting to it, you can use an online suggestion box.

You can learn how the customers feel about the product if there should be an improvement or if they totally enjoy it from the feedback.

This method of customer interaction provides insight into how the customers perceive your products and why they would buy them.

For example, you can set up these questions for your customers on your digital feedback platform:

  • How well do you like the new product?
  • Which of our products would you recommend  to your friends?
  • Which product would you like us to introduce?

3. Customer Feedback

The amazing thing about the internet now is that your customers can become ambassadors for your brand if they are satisfied with your products and services.

In the same vein, your customers want a superb resolution service if they encounter any problem using your products and services.

An effective way to hear what your customers have to say is to provide them access to a virtual customer suggestion box where they can easily drop their opinions.

For example, you can set up these questions for your customers on your digital feedback platform:

  • Which of our products do you like best?
  • Which new product would like for us to introduce?
  • Do you have any further suggestions or ideas or questions?

4. Market Research

Conducting market research can determine how successful your business can be. Conducting the market research can be an additional cost for the organization. Therefore, you can use the  digital feedback platform to gather information from your target audience and target markets. You can even be contacted for an opportunity to collaborate.

For example, you can set up these questions for your customers on your online suggestion box:

  • Are the prices of our products fair for the quality they offer or are they higher or lower to what is obtainable from our competitors?
  • What stands us out from our competitors?
  • Would you give us a referral?

Conclusion

The importance of an organization or any business entity setting up a digital feedback platform or an online suggestion box cannot be stressed enough. If you are a business that is passionate about interacting with your customers and your employees and also getting honest feedback you should definitely set up one. Reach us on 0716413386 or 0780655987 and we will definitely help you out!

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