TOP 7 REASONS YOU NEED TO INCORPORATE ROBISEARCH CUSTOMER FEEDBACK SOFTWARE IN YOUR BUSINESS 2024

 

Building an excellent customer service experience requires you to have a centralized platform. This helps you to always answer customers’ questions on time and resolve any pending issues. The centralized platform you need to help you get to your customers in time is customer feedback software from robisearch limited.

 

How can you benefit from customer service feedback software?

1.    Increase customer satisfaction 

Robisearch customer service feedback software allows you to measure how happy your customers are with your business. You can use surveys, ratings, reviews, or other methods to ask your customers about their satisfaction levels, expectations, needs, and preferences. By listening to your customers, you can identify what they value, what they dislike, and what they want from you. You can then use this information to improve your customer service, tailor your offerings, and resolve any issues or complaints. This will help you increase customer loyalty, retention, and referrals.

 

2.    Enhance customer service skills

Robisearch customer service feedback software can also help you evaluate and improve your customer service skills. You can use feedback software to monitor and track your customer service performance, such as response time, resolution rate, quality of communication. You can also use feedback software to provide training and recognition to your customer service agents. By using feedback software, you can ensure that your customer service team is delivering consistent, professional, and friendly service to your customers.

 

  1. Gain customer insights

Robiseearch customer service feedback software can help you gain valuable insights into your customer behavior, preferences, trends, and feedback. You can use feedback software to segment your customers based on various criteria, such as demographics, purchase history, feedback score, or satisfaction level. By using feedback software, you can understand your customer needs, wants, and pain points better. You can also discover new opportunities, ideas, or innovations for your business.

 

4.    Improve customer service processes

Customer service feedback software can help you improve your customer service processes and workflows. You can use  robisearch feedback software to automate and streamline your customer service tasks, such as sending surveys, collecting responses, generating reports, or triggering actions. You can also use feedback software to integrate your customer service data with other systems, such as CRM, email, or social media. By using feedback software, you can save time, money, and resources. You can also increase your efficiency, productivity, and quality of your customer service.

5.    Build customer relationships

Customer service feedback software can help you build stronger and lasting relationships with your customers. You can use feedback software to communicate and engage with your customers throughout their journey with your business. You can also use feedback software to show your customers that you care about their opinions and experiences. By using feedback software, you can create a positive and memorable impression on your customers. You can also foster trust, loyalty, and advocacy among your customers.

 

Customer service feedback software can help you grow your business and achieve your goals. Through the customer feedback software, you can control customer satisfaction, retention, loyalty, advocacy, or lifetime value. You can also use feedback software to leverage your customer feedback as a marketing tool, such as testimonials, reviews, or referrals thus increasing your revenue and profitability.

Robisearch limited is one of the best companies running the ICT world today in Kenya and through us customer feedback software is now available which makes it easy to relate with clients on real time.

Contact us on 0716413386 or 0780655987

Or www.robisearch.com for the best point of sale software in Kenya.

 

 

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ICT Firm Robisearch Feted for Helping SMEs streamline Work Processes

Software solutions provider Robisearch Limited has been recognised as a leader in the creation of digital solutions that help businesses streamline work processes.

During the KEOnline Digitally Fit awards held on 24th November at the Safari Park hotel in Nairobi, the firm was awarded as Top Digitally Fit ERP and Software solutions provider for SMEs.

Some of the solutions the firm provides include a point-of-sale system that enables business owners to track the performance of their enterprises remotely, and know whether staff are being accountable.point of sale in kenya

“Somebody who runs multiple businesses could have a tough time tracking their profits and business performance, thus end up losing stock, or money with no one to account for this. The Robisearch Point of Sale system helps business owners to keep track of their stock and inventory, even when they are working remotely,” noted Robert Manyala, Director, Robisearch.

The firm has also developed a software application that enables organisations to efficiently manage client feedback. Customers can give feedback on what they like or what they want improved on via the platform. The platform then generates valuable and actionable insights that organisations can use to enhance customer experience.

“Customer feedback is critical for any organisation as this is what enables them to understand the needs and demands of their customers and respond accordingly,” noted Mr Manyala.

The firm has also developed a property management system that enables landlords, agents and property owners to manage their rentals with ease.

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Robisearch Limited urge SMEs to leverage smart solutions for efficiency

Small and Medium Enterprises (SMEs) and organizations can now keep track of their businesses in terms of stock and finances in order to minimize losses.

This is through a number of solutions developed by Kenyan information and technology firm, Robisearch Limited which will help these businesses improve on accountability and efficiency.

RobiSearch Founder Robert Manyala said the firm has developed a Point-of-Sale System which enables entrepreneurs know how much their business is making and how much they are spending on a daily basis and if profits are being made.

“Many businesses don’t know how much they are making and sometimes don’t know how to make decisions based on the data or analysis. Somebody who runs multiple businesses for instance could have a tough time in tracking their profits and business performance at a go,” said Manyala.

Robisearch has also developed biometric system for schools, companies and property owners to conduct their affairs in a more accountable manner.

Property management system for landlords and property owners for instance helps manage properties from one central place by keeping tabs of the number of vacant houses and the status of rent payment. Furthermore, tenants can use the portal to raise pertinent issues.property management system ( pms)

On the other hand, the school management system accounts for students’ arrival and departure through a check-in system.

According to Manyala Robisearch has also developed a software application that enables organizations to efficiently manage their client’s feedback concerning what they like and what they want improved on the platform where it will generate valuable and actionable insights that organizations can use to enhance customer experience.

“Customers feedback is critical for any organization as this is what enables them understand the needs and demands of their customers and respond accordingly,” he added.

He notes a number of challenges faced in promoting these solutions including competition from cheap but sub-standard products and the fast rate at which technology keeps evolving.

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ICT firm Robisearch develops solutions to help businesses improve accountability and efficiency

Accountability is one of the biggest challenges facing SMEs, many of which easily lose stock, or money with no one to account for this. When IT specialist Robert Manyala founded the tech company Robisearch Limited in 2015, it is this challenge that he sought to help SMEs overcome.

From his high school days in Homabay, Manyala displayed an inherent passion for technology, knowing the kind of impact it can have on livelihoods. He would work tirelessly day and night to sharpen his computer skills, hoping to one day turn his vision into a reality.

His passion for technology extended into university where he chose to study Computer Science at the Jomo Kenyatta University of Science and Technology (JKUAT). It is here that he began creating small systems such as websites for individuals as well as institutions.

He later began receiving orders for more complex software including point of sale systems, customer feedback software, property management systems, bulk SMS, bulk WhatsApp, biometric time attendance and Access Control software.

“With the urge for these innovations to be implemented, we had to form a company because we could not manage the systems as individuals. So we registered a business and moved into an office in Ngara,” said Mr. Manyala.

They began to develop software, including a point of sale system that enables entrepreneurs to know how much their businesses are making, how much are they spending on a daily basis and whether they are making profits, remotely.

“Many businesses don’t know how much they are making and they don’t know how to make decisions based on the data or analysis. Somebody who runs multiple businesses for instance could have a tough time in tracking their profits and business performance at a go,” said Mr. Manyala.Biometric Systems Kenya

They also developed biometric systems to help schools, companies, and property owners conduct their affairs in a more accountable manner. They have developed a property management system for instance that helps landlords and property owners manage their properties from one central place. Someone who owns multiple rentals is thus able to know the vacancies, and status of payments instead of just relying on the word of agencies and caretakers. Tenants can also use the portal to raise pertinent issues. Agencies working with multiple landlords can also leverage on the tool to make work easier.

They also have a school management system that enables schools to account for students through a check in system. Any time a child is leaving school whether it is because of school fees or because they are going back home, parents are able to know the time the child has left school and when to expect them.

The firm has also developed a software application that enables organisations to efficiently manage client feedback. Customers can give feedback on what they like or what they want improved on via the platform. The platform then generates valuable and actionable insights that organisations can use to enhance customer experience.

“Customer feedback is critical for any organisation as this is what enables them to understand the needs and demands of their customers and respond accordingly,” noted Mr Manyala.

For their efforts, the firm has received several awards and recognitions, including on 24th November this year, when they received an award as Top Digitally Fit ERP and Software solutions provider for SMEs and on 30th June this year, when they received an award as the Pacesetters in software and Digital Solutions.

Manyala says the biggest challenge they face in promoting these solutions is competition from cheap but sub-standard products.

“You can try selling someone a product at Sh10, but a customer will tell you they can get the same product at Sh2, so for them as long as the name is the same, then they do not see why there should be a difference in value,” said Mr. Manyala.

The other challenge he says is the fast rate at which the technology keeps changing, where an innovation that seems popular today, tomorrow could be outdated, but with an agile and dynamic team that is constantly working to innovate, he says they have been able to give the customer what they need.

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ICT Firm Robisearch Feted For Helping SMEs Streamline Work Processes

Software solutions provider Robisearch Limited has been recognised as a leader in the creation of digital solutions that help businesses streamline work processes.

READ MORE: Erp Solutions Kenya

During the KEOnline Digitally Fit awards held on 24th November at the Safari Park hotel in Nairobi, Robisearch Limited was awarded as Top Digitally Fit ERP and Software solutions provider for SMEs.

Some of the solutions the firm provides include a point-of-sale system that enables business owners to track the performance of their enterprises remotely, and know whether staff are being accountable.

“Somebody who runs multiple businesses could have a tough time tracking their profits and business performance, thus end up losing stock, or money with no one to account for this. The Robisearch Point of Sale system helps business owners to keep track of their stock and inventory, even when they are working remotely,” noted Robert Manyala, Director, Robisearch.

Robisearch Limited has also developed a software application that enables organisations to efficiently manage client feedback. Customers can give feedback on what they like or what they want improved on via the platform. The platform then generates valuable and actionable insights that organisations can use to enhance customer experience.Customer Feedback System kenya

“Customer feedback is critical for any organisation as this is what enables them to understand the needs and demands of their customers and respond accordingly,” noted Mr Manyala.

Robisearch has also developed a property management system that enables landlords, agents and property owners to manage their rentals with ease.

The system enables property owners to generate invoices and receipts of tenant payments, as well as maintain records of property occupants digitally, thus reducing the inefficiencies that come with paper-based record keeping.

The system also enables property owners and agents to easily manage the booking and renting of rooms, as well as manage tenancy agreements and leases.

“Someone who owns multiple residential houses is able to know the vacancies and status of payments instead of relying on agencies and caretakers. Tenants can also use the portal to speak up. Agencies working with multiple landlords can also leverage the tool to simplify work,” noted Manyala.

Currently, the PMS is available for property owners in major towns and cities like Mombasa, Kisumu, Eldoret, Kakamega, Meru, Naivasha, Nakuru, among others. It is also available in Tanzania and Uganda.

Other solutions Robisearch Ltd.  provides include bulk SMS, bulk WhatsApp, Website Design and Development, biometric time attendance and Access Control. The Digitally fit award cements the firm’s recognition as a Pacesetter in software and Digital Solutions.

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How ICT firm Robisearch is aiding businesses to improve efficiency

point of sale in kenyaAccountability is one of the biggest challenges facing SMEs, many of which easily lose stock, or money with no one to account for this. So when IT specialist Robert Manyala founded the tech company Robisearch Limited in 2015, it is this challenge that he sought to help SMEs overcome.

From his high school days in Homa Bay, Manyala displayed an inherent passion for technology, knowing the kind of impact it can have on livelihoods. He would work tirelessly day and night to sharpen his computer skills, hoping to one day turn his vision into a reality.

His passion for technology extended into university where he chose to study Computer Science at the Jomo Kenyatta University of Science and Technology (JKUAT). It is here that he began creating small systems such as websites for individuals as well as institutions.

He later began receiving orders for more complex software including point of sale systems, customer feedback software, property management systems, bulk SMS, bulk WhatsApp, biometric time attendance and Access Control software.

“With the urge for these innovations to be implemented, we had to form a company because we could not manage the systems as individuals. So we registered a business and moved into an office in Ngara,” said Mr Manyala.

They began to develop software, including a point of sale system that enables entrepreneurs to know how much their businesses are making, how much are they spending on a daily basis and whether they are making profits, remotely.

Also read:  Best Point of Sale in Kenya

“Many businesses don’t know how much they are making and they don’t know how to make decisions based on the data or analysis. Somebody who runs multiple businesses for instance could have a tough time in tracking their profits and business performance at a go,” said Mr. Manyala.

They also developed biometric systems to help schools, companies, and property owners conduct their affairs in a more accountable manner. They have developed a property management system for instance that helps landlords and property owners manage their properties from one central place.

Someone who owns multiple rentals is thus able to know the vacancies, and status of payments instead of just relying on the word of agencies and caretakers. Tenants can also use the portal to raise pertinent issues. Agencies working with multiple landlords can also leverage on the tool to make work easier.

They also have a school management system that enables schools to account for students through a check in system. Any time a child is leaving school whether it is because of school fees or because they are going back home, parents are able to know the time the child has left school and when to expect them.

Also read: Digital Customer Feedback In Kenya

The firm has also developed a software application that enables organisations to efficiently manage client feedback. Customers can give feedback on what they like or what they want improved on via the platform. The platform then generates valuable and actionable insights that organisations can use to enhance customer experience.

“Customer feedback is critical for any organisation as this is what enables them to understand the needs and demands of their customers and respond accordingly,” noted Mr Manyala.

For their efforts, the firm has received several awards and recognitions, including on 24th November this year, when they received an award as Top Digitally Fit ERP and Software solutions provider for SMEs and on 30th June this year, when they received an award as the Pacesetters in software and Digital Solutions.

Manyala says the biggest challenge they face in promoting these solutions is competition from cheap but sub-standard products.

“You can try selling someone a product at Sh10, but a customer will tell you they can get the same product at Sh2, so for them as long as the name is the same, then they do not see why there should be a difference in value,” said Mr Manyala.

The other challenge he says is the fast rate at which the technology keeps changing, where an innovation that seems popular today, tomorrow could be outdated, but with an agile and dynamic team that is constantly working to innovate, he says they have been able to give the customer what they need

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How Access control Systems Work

Residential and Commercial Access Control Systems in Kenya - Premier Automatic Gates Systems

Access control is a form of data security that dictates who is permitted to access or indulge in company resources, company information, and much more. Access control provides a way for companies to ensure that users are correctly identified and provided with the proper amount of access. Various access control examples can be found in security systems, including, biometric systems, motion detectors,and so forth. Let’s take a look at how access control systems work.

Access control systems work by identifying users through unique PIN numbers, usernames, passwords, and other forms of identification. The control system then determines what level of access will be granted to the employee based on the credentials programmed into the system under their specific identifier.

As of now, there are four primary types of access control models. Each of these different models determine the level of access that will be permitted to the user. These models are as follows:

Attribute based access control

Attribute-based access control assigns or denies access to users based on a set of rules and limitations that have been previously defined by the owner or system administrator. The freedom of customization is what makes this method such a popular choice.

Discretionary access control

Discretionary access control is the least restrictive control model. Once granted access, each user is provided with the same level of control. To use the above example, this means that the production and logistics manager would both have access to all resources, regardless of whether they are required to utilize all of them within their position in the company.

Role based access control

This form of access control is generally the most popular control model. Role-based access control provides access based on the position of the employee. For instance, a production manager might have access to different areas and assets than a logistics manager, depending on what they require in order to fulfill their job.

Mandatory access control

Mandatory access control is the most restrictive control model. Generally, the only employee that will have this level of access is the system owner. Mandatory access control is used for organizations that require maximum security, with credentials limited to a sole, high-level operator.

Why is access control important?

Enhancing worker safety

Access control systems can also function to enhance worker safety. Within manufacturer facilities, there are any number of machines or other equipment that require specialized training to operate. With access control, workers without the proper credentials can be barred from operating this equipment, preventing them from putting themselves and their coworkers at risk due to improper operations.

Tracking movement of individuals

Beyond initial access protection, access control also provides businesses with the ability to track the movement of individuals inside physical locations. In this manner, access control systems help determine the identity of anyone entering or exiting the building or a designated area, providing a record in case that access is misused or otherwise taken advantage of.

Preventing unauthorized access

The primary importance of an access control system is to protect manufacturers from unauthorized access. As indicated above, many of these systems are equipped to bar individuals from areas in which they are not supposed to be and restrict access to necessary areas.

Reinforcing data security

Access control systems don’t just protect physical assets, either. This technology also keeps important information and data from falling into the wrong hands by reinforcing the security of the systems housing that data. In this way, a strong access control system can help businesses reduce the possibility of data leakage from both internal and external sources.

Conclusion

Now that you understand just how important access control systems are, the next step to take is to ensure that you are choosing the proper access control system! At Robisearch Limited we strive to assist all types of businesses with their technological needs. Contact us 0716413386 or 0780655987.

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Why You Should Switch To A Cloud Point of Sale System

POS Tablet Screen Off Point of sales computer terminal with touch screen tablet, cash register, mobile printer and card payment on a counter at a coffee shop. point of sale system stock pictures, royalty-free photos & images

Are you in the market for a point-of-sale (POS) system for your retail business? You’re not alone, and you’ve come to the right place if you’d like to learn more about how this kind of system works. Why should you pair POS technology and cloud technology instead of any other system you are already using? In a nutshell, because cloud-based POS software is a significant upgrade from cash registers and offers incredible benefits for your business as well. Below we discuss some of the benefits of using a cloud point of sale system.

Better mobility

Not only does POS software automate the sales and inventory management process. It can be installed on different workstations and integrated with internet-connected mobile devices such as Windows tablets.

This option is very convenient. First, for you and your team and second for your customers. You will be able to access your data, create invoices and prepare orders even when you are participating in a special event.

Risk reduction

Having a good POS system can significantly reduce all kinds of risks compared to a cash register system. And if you have chosen a cloud-based POS software, your data is in good hands because strict security protocols have been put in place to ensure the management of the IT system.

Cloud technology ensures a full and automatic periodic backup on one or even several remote servers. It even allows the POS software provider to include automatic and regular updates. These updates increase the security level of the software.

Greater efficiency

Cloud based POS software, as opposed to traditional cash registers, makes everything run more smoothly. With this system in place, inventory management will be easier and lower operating costs will become a reality. But the most important thing to remember is that efficiency leads to greater productivity and better performance, which ultimately translates into greater profits.

Better customer service

By choosing a cloud-based POS system, you ensure that you can always respond quickly to consumer needs. Remember that regular updates are available and are intended to adapt certain features to new behaviours.

Better remote control  of your operations

This software enables you to better control your operations remotely by helping you monitor the various departments and how they are running even when you are away. This allows you to react quickly to any issues that may arise.

For instance, you can know that a new order wasn’t placed when stocks ran out. You can also tell that activity at certain checkout terminals wasn’t as high as usual. This information can help you resolve common business issues as soon as they arise, even when you’re away, and prevent coming back to a bigger crisis.

Easily accessible reports

The POS system can easily create accurate and reliable reports that are available at the click of a button. This way, you can know when a certain product is out of stock or is selling too quickly. This enables you change your reordering schedule. Thanks to cloud-based technology, you can access these reports from anywhere.

These reports can even let you know which products are popular and selling well and which ones aren’t, or you can use them to analyze whether your latest promotional campaign is working. The best part is that you can get this information in real time. With cloud-based POS software for multiple stores, you can get all the information you need about various branches within your retail franchise or chain in one place.

Better promotion management

With a good POS system, not only can you track promotions, but you can also incorporate them into the system. Modern POS software allows you to create special offers by customer or product category, discounts, coupons and other promotional options like gift cards or loyalty programs to market your brand to your customers. This way, you will save a lot of effort and money.

Once the campaign is over, you can access the reports section and analyze the results of your promotion to find out what impact it had on your customers and sales.

Conclusion

From the points above, it’s clear that combining your day-to-day operations with cloud-based POS software is now a critical requirement for your business. So, if you haven’t made the switch to a POS system yet, it’s high time you gave the idea some thought! Contact Robisearch Limited today on 0716413386 or 0780655987 for a customized  point of sale system for your business.

 

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