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7 AMAZING WAYS TO SET ACHIEVABLE BUSINESS GOALS THIS YEAR
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  • Home
  • About
    • About Us
    • Branches
      • Nairobi Branch
      • Kisii Branch
      • Mombasa Branch
      • Kampala Branch
      • South Africa
    • STOP AJALI
    • Career
  • Our Clients
  • Services
    • eTIMS Compliant Pos in kenya
    • Point of sale software
    • Web Design and Development
    • Bulk SMS & Bulk WhatsApp
    • Robisearch Erp
      • Robisearch ERP Features
      • Robisearch ERP
    • Property Management System
    • Biometric Time – Attendance
    • RobiDigiVisitor visitor management system
    • Customer Feedback Platform
    • Digital Marketing
    • Digital Visitors Book
    • CCtv Installation & Maintenance
    • Pricing
    • Our Works
  • Community
    • Awards
    • Digital Space
    • Media
    • Partners & Resellers
    • CSR
    • Events
    • Gallery
  • Blog
  • Contact
  • Quotation

  • robisearch robisearch
  • Uncategorized
  • April 15, 2021

7 AMAZING WAYS TO SET ACHIEVABLE BUSINESS GOALS THIS YEAR

s• Run internal and competitive bench marking.
These exercises will help you compare performance in various areas across your organization, and across your competitors’ or peers’ organizations. This information will be helpful during the business goal-setting process by showcasing where you are strong or weak.
• Complete a SWOT analysis.
SWOT is a high-level strategic planning model that will help you identify where your organization can improve and where it’s doing well. It’s an acronym for “Strengths, Weaknesses, Opportunities, and Threats.” This detailed SWOT analysis template provides the details of how to conduct the analysis. Doing the analysis first will help you think through your strategic challenges and opportunities before trying to set targets.

• Do a market analysis.
Where do you see your industry headed? What is trending for organizations in your space? A thorough market analysis will help you answer these questions.
• Review your past performance.
Without knowing where you’ve come from, it’s hard to decide where you should be heading. Past performance can help inform a number of your future business goals.
• Solicit input from employees.
Gaining insight from employees is a smart strategy, as it will give your leadership team insight from those on the “ground floor” of the organization. But if you do ask for input, be open to actually using it—otherwise, employees will be less likely to offer up their opinions in the future.
• Determine who will participate in the goal-setting exercise.
Determining who should be a part of this conversation is largely based on the size of your organization. Will you involve mid-level managers, or just senior leadership? What about your board of directors?
• Give all participants some pre-reading homework so they can come prepared.
You want everyone in the room to be on the same page and ready to go once the meeting begins.

• Specific : Each goal specifies your target exactly. For instance, increasing sales may be your goal, but it’s not specific enough. Increasing sales by 10 percent is much more specific.
• Measurable : One of the big problems with setting goals is knowing when you have met them. In other words, you must be able to evaluate your success. Increasing sales by 10 percent is measurable if you have the data on present sales.

• Achievable: A goal that is within your reach increases motivation and those brain chemicals that keep you and your team motivated. If you wanted to increase sales by 50 percent, your sales staff may see that goal as impossible to achieve and give up before they begin. The 10-percent mark, however, may be very possible for the sales team if they have a reasonable amount of time to achieve it.
• Realistic: A realistic goal is one that your team has the resources to realize. If the team has the skills it needs to increase sales, you have enough of the product to sell, you have plenty of customers in your sales area, and you have time to get the job done, the goal is realistic.
• Time: SMART goals are written with an end in mind. Increasing sales by 10 percent by the end of the next fiscal year provides a deadline. If you don’t have a deadline, the goal is too vague and the target is unclear. Time is a motivational factor in achieving goals. (I want to lose ten pounds is a goal. But I want to lose ten pounds by Christmas provides a deadline.)
• Examine who will be responsible for each of your goals.
Who will ensure everyone stays on track? Who will ensure that reporting on progress takes place each month or each quarter? Consider the roles and responsibilities required to assure continuous advancement.
• Identify the resources you’ll need to achieve these goals.
For example, if one of your goals is to develop and use a customer relationship management (CRM) system, do you have the funds appropriated for it? Budgetary limitations should also be considered during the goal-setting process.
Example of strategic goals increase share of market ,
Growth percentage of sales from new products
Balance the budget
Increase share of market

1. Write a Business Plan
You can’t successfully start a new business without setting goals, so if you’re just starting on your entrepreneurial journey, you probably have a number of business goals on your list, with writing a business plan certainly being one of them. Despite its reputation, business planning doesn’t have to be a long and painful process. These resources will help you get started:
• How to Write a Simple Business Plan
• Business Plan Outline for Small Business
2. Improve Your Bottom Line
It’s probably safe to say that most small business owners would like to increase their profit, making it a very common small business goal. Unfortunately, it can also be a challenging one. Improving your bottom line usually requires two approaches — raising rates (or selling more) and reducing expenses. If this is a relevant business goal for you,
3. Become More Productive
Many small business owners struggle with finding enough time to get everything done; it’s a common challenge for small business owners who wear multiple hats. You may feel like you’re constantly being pulled in different directions, or that business administrative tasks are eating up all of your time. If this sounds familiar, then a productivity goal may be the right one for you.
4. Use Technology to Do More
Technology can not only save us money, but it can save us time, too. And since it’s constantly changing, business goals for using technology in new ways are almost always relevant. Even if you’re successfully using technology in your small business now, there are new tools being developed every day that can help you do even more in your business. These articles will inspire you to think of new ways to use technology:

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  • robisearch robisearch
  • Uncategorized
  • March 31, 2021

WEBSITES YOU NEED THEM WE GOT THEM

It’s the greatest gift to all entrepreneurs and mankind as a whole
Unlike the ancient ways that we had become so accustomed to, everything is changing, and it will never be the same again. Lucky for you, that is actually a good thing, change is inevitable but in most cases is good.
With the whole Rona situation, clients are becoming more receptive to buying things online, booking trips, based on the reviews they get from your other clients, and even investing in things and companies they have not physically seen.
What a time to be alive.
Website and apps are definitely the way to go when you are taking your business digital in this decade.
Guess what you beautiful human, Robisearch ltd is offering the best and most amazing website designs that can be customized to your business mojo and be exactly how you would like and better yet, from theme colors to images and the features you want it will be able to do all that and so much more.
Attract clients from Kenya and even diaspora by taking your business global with the amazing website that not only gives them information of who you are and what your business is all about, to also get you sales, with the e-commerce kind of website, or else if you are a hotel or travel agency, get your clients to book and pay for their trips and adventures in advance. Literally cash in in advance.
Wait, what if you are a blogger, artist or just a creative soul…Don’t worry, you are not left out too.
We got the option of having a blogging and portfolio website where you can bless the world with your amazing work and just and color to the at times black and white universe we live in. If still need more reasons of why you definitely need a website, then I gotchu… below are 6 reasons why and of course you know the who to make that come to be a fabulous reality.

1. Cost-Effective
2. Wider Demographic Reach
3. Business Credibility
4. Around-The-Clock Availability
5. Consumer Convenience
6. Increased Sales

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  • robisearch robisearch
  • Uncategorized
  • March 31, 2021

SCHOOL BIOMETRIC SYSTEM

Schools around kenya have had to adjust to change, changes we never thought in a million years we would need to confirm to and yet they have been necessary for our survival as well as safety of the children and our families.
As a new term 3 ends in March and a new school year begins in May, it is necessary for each school yo take the safety of their students a notch higher.
Biometric time attendance and access control system are the present and future of our school system.
Below are 8 reasons why you need to incorporate it in your institutions.

Accurate Attendance:
The main benefits of using biometrics for student attendance tracking is the accuracy it provides. Educational institutions can centrally and accurately monitor student attendance to prevent proxy attendance and errors which are common problems when using traditional check-in and check-out methods.

Real time sms notification
Parents can worry no more with the system in place as they will get real time sms of the check in and out of their students on check in and out when students close or open school, during being sent for school fees or medical. Biometric increases accountability of the child’s location.

Convenience:
Biometric student attendance systems provide a convenient way to check-in and check-out into the system by simply scanning their biometrics. Since biometric attendance systems are automated and do not require any technical knowledge, students can check-in or out quickly and easily.

Saves Time:
Biometric student attendance management systems cut down the time to record class attendance. These systems can track student attendance in mere seconds which saves teachers a lot of time rectifying attendance data errors from traditional methods.

Increases Efficiency:
Biometric systems not only eliminate errors related to tracking attendance data but also speed up data verification which reduces administration time and creates efficiencies.

Increases Security and Protects Privacy:
In the enrollment process, biometric systems convert scanned biometric templates to computer code and store the information in a database for matching and verification, making it virtually impossible to duplicate the original image for spoofing or fraud purposes. Biometric student attendance systems use strong encryption methods to protect a database from being compromised helping to increase security and protect student privacy.

These are just a mere 5 examples of the amazing benefits give us a call on 0716413386
0780655987
For more information on the benefits.

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  • robisearch robisearch
  • Uncategorized
  • March 31, 2021

WHY YOUR HOTEL NEEDS THE BEST ACCOMMODATION SYSTEM.

Most people picture a beautiful, fancy hotel whenever they imagine their ideal vacation, and both local and international, tourists are the backbone supporting these hotels. For proper running it is necessary to have a workable system so that you are able to quickly clear your guests from the front desk and actually identify the vacant rooms from just a glance Hotel or Accommodation Management system, is an application providing the right set of tools to manage a hotel’s day-to-day operations. It facilitates a hotel’s reservation management and administrative tasks. From check-ins and payment processing, to handling special offers and room rates, the most important functions include front-desk operations, reservations, channel management, housekeeping, rate and occupancy management, and payment processing allowing you to keep things in order.

Improve Guest Experience
Leverage mobile bookings, and technology-facilitated express check-ins and check-outs to improve guest experience.
Better guest experience is the foundational pillar of growth for any business in the hospitality industry, small and big.

Save time with Front Desk Operations
Save hours on administrative tasks that can be automated with software. Billing, marketing, guest communications and more.

Your clients should not take long at the reception and it is your part to play to make sure the check-ins and check-outs take the least time possible and drastically reduce transition times through the reception area to minimise congestion, even at busy periods.

Decongest the reception area using technology to pre-register visitors, contractors and even employees.

Technology plays an important role in ensuring exceptional customer service.

 

 

Better Manage Revenue
Implement data-driven revenue management strategies while tracking KPIs, such as revenue per available room, and more.
Using insights from the Hotel Management System, you can create a flexible pricing strategy, allowing you to maximize revenue.

Reservation Management

Front desk management: Check-ins, check-outs, room-related requests, reservation changes and more.
Track room allocation and reservations in one place.

Online Booking Engine
Automated reservation management for bookings made via hotel website. Manage everything online, and make it easier for your guests as well as staff members.

Manage Online Distribution
With a single booking system, you can avoid duplicate bookings, while being present on multiple distribution channels.

 

 

Robisearch Ltd is an awesome ICT company that offers  the best accommodation system to the Hotel industry with many hotels currently using our systems.

 

 

 

Some of our happy clients.

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  • robisearch robisearch
  • Uncategorized
  • March 31, 2021

WHY YOU NEED OF BULK SMS FOR MARKETING FOR YOUR BUSINESS.

SMS Marketing helps businesses to stay connected with customers who are the core of your business and your most valuable asset. There’s need to cherish them if you want to see any level of growth regardless of how small or big your business may be.

To stay in touch with your customers and maintain a long-lasting relationship, you need a reliable and of course an affordable communication tool. For businesses that are low on budget, there is no better alternative to finding a bulk sms that will work to  to your business’s advantage.                                                                              .
SMS Marketing helps businesses to stay connected with customers who are vital to your business and your most valuable asset. There’s need to cherish them if you want to see any level of growth in your business.

You may be wondering what are the benefits of bulk sms to your growing business and why would you want to take up bulk sms as a communication and marketing tool. To stay in touch with your customers and maintain a long-lasting relationship, you need a reliable communication tool. Below are some amazing benefits of bulk sms.

BENEFITS OF BULK  SMS TO YOUR BUSINESS.

Open Rate

From the ordinary mulika mwizi or kabambe as many call them to a high end smart phone, we all receive messages and in all honesty and it is easier to check on sms than emails. Most people check their mobile phone when a new message is received and so its impossible to go wrong with bulk sms as a communication and marketing tool. With the correct marketing strategies, the open rates are around 100 percent for marketing.

 

Clarification
SMS messaging can be a life saver for your business in so many ways.Therefore, the bulk sms marketing service can be used to explain new services, send instructions on the use of certain products or even direct customers to your outlets using target audience.

Cost saver
Bulk sms service is very cost-effective. Bulk sms just as the name justs allows one to send multiple messages to a big audience regardless of its size and often at very cost friendly rates. That means, with little or no cost, as much bulk sms as you want.

Delivery
With bulk sms, your marketing campaigns(promotions,discounts,happy hour, bonus) are delivered almost immediately or within 7 seconds to be precise.

This is particularly important with time-sensitive messages such as delivery of product messages, reminders,appointments or if you are dealing with fast expiring goods and need them bought or cleared as soon as possible by your clients.

Updates
When customers purchase your products and services and love them and your customer care,they want to always be informed when there are new alternatives, promotions, big sales special offers or anything else of interested is on or the progress of their delivery if you are in the business of delivering goods or services through timely alerts and messages.

Interactions
A properly set up bulk sms campaign allows your business to establish genuine dialogue and eventually build interest. Bulk sms gateway or messaging platform can enable you to establish two-way communication that allows you to send bulk sms and collect feedback by simply engaging, listening and responding.

Robisearch ltd, is an ICT based company that offers bulk sms at the best and most affordable price in the market.
Follow Robisearch on our various platforms or call us to find out more on bulksms.

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  • robisearch robisearch
  • Uncategorized
  • March 30, 2021

HOW TO AVOID DIFFICULT CLIENTS IN THE FUTURE.

Prevention is better than cure, right?   Alot of chaos and frustrations brought on by difficult clients especially to small or medium sized businesses. Lucky for you below are a set of tips to help you identify difficult clients before signing a contact to work with or for them that will really come in handy in your entrepreneurial journey. To help identify difficult clients before they even sign a contract.

  • Their project or work is “easy” and will take “no time at all” – clients say they just want a simple website, product to manage their small shop but nothing is ever as simple as it seems. In most cases they are minimizing so as to avoid the actual charge of the services they actually need.
  • They have unrealistic deadlines or are vague about deadlines – if you let clients dictate tight deadlines to the extent it disrupts your other work, it demonstrates they don’t value your business and without a doubt they will mess up your time frame and disrupt your other work.
  • They complain over every aspect of your rates – If they can’t afford you, then they can look elsewhere especially if you have given them various packages to choose from and they are still not okay with even the lowest rates. Trying to force you to give them unreasonable discounts shows they don’t respect your time or skills.
  • The words “I fired the last consultant” come out of their mouth – it could be that they were completely innocent and the last company was just terrible, but far more likely there were issues on both sides especially with themselves and chances are they may end up being a handful for you too.
  • Trust your gut – Even if everything else checks out, if your gut says a client isn’t a good fit, then you should listen. There are always more clients to be found and as the Swahili say “chema cha jiuza” which means if you have done a good job especially in creating and packaging your products and are dedicated to providing your clients with awesome customers care, the a lot of clients will definitely come your way, as you advertise yourself.

There are other things you can do to avoid picking up more difficult clients:

Under-promise and over-deliver

If we go back to psychology for a moment, think about this: it’s much easier to impress a client if you first give yourself the room to provide exceptional service.

Saying yes to every deadline, extra feature and demand creates the expectation that you’ll meet those demands, even if for you, they’re actually quite a stretch. The client assumes their demands are the norm and with no objection, they will definitely expect you to over perform.

However, if you set good and reasonable expectations for your client and actually say no when you feel that this will be difficult achieve in regard to the time frame set, always feel free to tell the client the truth.

Instead, impress by under-promising and over-delivering every time. If you manage to meet their deadline after all, you will be their hero and they will praise you to their family, friends and colleagues. and the whole dynamic between you and the client shifts.

Don’t compromise your values

If a client asks you to do something that’s against your professional ethics, or you feel yourself morally challenged, then go with your gut and move the client on if you can let them down politely and show them that its more on betraying your values and morals, most will back off. Your integrity is worth more than what any client could pay you to try to cheat the system and in most cases such incidences come back to haunt you especially when you get exposed and your name gets tarnished.

Increase your prices

It’s truly funny but it’s true, the difficult clients are also those who tend to be the clients who pay late, dispute invoices, or try to outsmart more work out of you for free.

Raising your fees will help you to move these clients along and new clients to avoid you, while the resulting increase to your bottom line from your remaining clients will help your cash flow while you fill the gaps in your client schedule.

Improve your contract/engagement letter

Check all your contracts and agreements with a lawyer. Make sure you are protected against litigation if you fire a client, and that all the terms and conditions are in line with your processes and company values. Yes, you can too fire your client and it is very legal.

You want to make sure that should you end if with another difficult client, you’re able to get out of the contract with your integrity and company intact and your name is not dragged in the mud due to all that even after the dust settles.

conclusion

As business owners and entreprenuers the goal of course is to make a profit and grow your business and the best way is by providing your clients with your amazing  products and services. One effective way would be have a CRM   that keep records of customers, including the sales process. Robisearch ltd,

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  • robisearch robisearch
  • Uncategorized
  • March 30, 2021

TOP 4 SALES CLOSING TECNIQUES

  • “This is the last one at this price.”
  • “We’ve got a 20% discount just for customers who sign up today.”
  • “If you commit to buy now, I can fast track you to the front of the implementation queue.”

When you hear such, you feel drawn, you want to buy right there and then right?

 

Top 4 Sales Closing Techniques

The close you choose should be based on what you know about the prospect and the type of close you believe they will be most open to. It’s important to choose your words wisely. Using the right persuasive language in your closing technique can have a big impact on the outcome of a deal. Here are some amazing tips and tricks to use with a prospective client and close those deals:

In a sales engagement, reps should endeavor to:

  • Discover the customer’s needs
  • Effectively communicate how specific products or services offer an affordable and satisfactory solution to those needs

 

1. The assumptive close:

This technique involves using a phrase or language that assumes the close is a done deal. This closing technique draws on the power of positive thinking. For example, you could close with, “What day do you want to receive your installation?”

2. The option close:

Similar to the assumptive close, rather than asking for a prospect’s business directly, you ask them which option they prefer. For example, you could close with, “Do you want your shipment delivered on Wednesday or Friday?”

3. The suggestion close:

If you have good rapport with the prospect and they view you as a trusted expert, a suggestion close is a good approach. You could close with, “Based on what you have told me about your operations, I would suggest you take the basic, or advanced package of the POS. Does this work for you given your budget?”

4. The urgency close:

Creating a sense of urgency places pressure on the prospect to make a decision, especially if you have identified that the client needs to make a decision quickly and is working on a short timeline. Think of the “limited time offer” as an example.

e.g Robisearch has a 30% offer right now for the festive season with free training However, you can use this one as often as possible especially when you have a good relationship with the client.

 

Bonus tip: Sharp Angle Closes

Prospects often ask for price reductions or ad-ons because they know they have the upper hand — and they also know you expect it. If you have approval from your sales manager to do so, try the sharp angle close technique to catch these prospects by surprise.

e.g Like would you add the M-pesa integration if I was to take the mpesa package, you can reply with yes but only if you pay for the package today or give a 70% deposit we can add it.

It is important to know the packages as well as the different modules they have, o that you have a stronger pitch for you client and can easily answer question.

Robisearch Ltd, is an ICT company aimed to educate and offer equal opportunity young youth and the best way is by offering them an opportunity to grow their high end kills one of them being sales.

Interested to be a sales  person or reseller join our team and give us a call on 0754413386.

 

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  • robisearch robisearch
  • Uncategorized
  • March 26, 2021

HOW TO EFFECTIVELY REDUCE HIGH EMPLOYEE TURNOVER/QUITTING

We spend half our lives at work and before that we spend years studying and preparing to fit into the business world. At our workplace we literally part with piece7 of ourselves since we spend most of our time there. It therefore goes without saying that since we have made so much preparation that it should be a place worth going to everyday. A place that we feel proud of, where we learn, grow, make meaningful and long-lasting professional relationships and a place we most importantly, look forward to go to every morning.
It is therefore correct to conclude that any workplace that does not provide these things to its employees, will see a negative employee culture such as poor performance, lack of motivation, theft, employees being disgruntled and most importantly, employee leaving for better working environments. High employee turnover is a major occurrence in unhealthy work environments which is a major loss to the particular organization because of loss of the investment done on the employee by the company, loss of experience and expertise among many others. The following are some major factors that may lead to this.

TOXIC WORK ENVIRONMENT
Firstly, the frustrations that come with stress at the work environment. Most employers want to maximize their profit. This is not a negative thing to do as a company but problem arises when employees are overworked and asked to multi task in order to accomplish objectives that would otherwise need more than one employee. The stress mostly seeps in when they do not get enough time at work to accomplish their tasks and therefore compromise their time with family and friends. This ranks among the major factors because it touches on one’s health. An employee would rather quit work and dig themselves and early grave from workplace stress.

IMPORTANCE OF GROWTH AND PROGRESSION

 

Everyone in life needs to have a sense of growth and progression. An employee would leave for a place that offers these.Every year the employee seeks to have their income and status improved. As human beings it is only natural to ask for these things and apply pressure if need be, when we do not acquire them. In the same regard, during their studying years a student will apply pressure if it takes them more than a year to complete a grade. We should make reasonable progress in reasonable time.

 

 

APPRECIATION AND RECOGNITION GO MILES YOU MAY NOT SEE.
Thirdly, when an employee gets the sense that whatever they are doing is not getting recognized, they may seek a place that does that. Feedback and recognition helps one gauge where they are professionally and skill wise. Managers and directors of companies should skillfully give constructive feedback to their employees. It is as important to give some feedback skillfully, by for example, constructive criticism, as it is to guide and employee on the right way to perform their tasks. An employee also seeks recognition and appreciation when their skills help the company acquire its targets. The employer would only be right to commend someone that has the company’s vision in their mind and continuously works towards them.

FREEDOM TO CREATE AND INNOVATE.

Human beings by nature are inquisitive beings. One naturally needs a place they can have an idea and make decisions about their work or life, that will be appreciated by those in charge. Restricting one’ creativity and decision-making ability may lead to them feeling like they do not have control of their own lives. This is a contributing factor to employee turnover. Work environments are the most successful involve all their employees in decision-making as opposed to the environments where the employer enforces rules that should be adhered to the latter or else.

RIGHT FIT FOR THE JOB
Lastly, it goes without saying that an employee should be the best fit for their current position. If one works with feelings of incompetence from either themselves or their colleagues, they are bound to leave for something more comfortable. Employee selection is therefore a very important task as a company. Finding the right fit for the right position so that they can freely and competently work is as vital as improving the company morale.

CONCLUSION
In conclusion, it is an archaic workplace culture to have employees work to the bone with little or no recognition, not only as employees but also as human beings. Many people will seek comfort before success because with comfort success will come but with success, you are not assured of comfort. This said, it is important for an employee to be a professional in deed and culture at work with their colleagues. It is when everyone feels included and satisfied at their positions in all aspects that a low employee turnover is achieved.

Human resource is key and an effective Human Resource system is so crucial, Robisearch Ltd offers  Human Resource system effective for various industries and businesses, for digital paperless processes. With features such as Payroll, leave management, task management, Human resource…etc.

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  • robisearch robisearch
  • Uncategorized
  • March 23, 2021

WHY YOUR BUSINESS IS AT HIGH RISK TO EXPERIENCE CUSTOMER CHURN & HOW TO PREVENT IT.

We all get nightmares once in a while and it can be so scary until you wake up and discover it was just a dream. As for entrepreneurs, the nightmares they have are more real than most people would like to admit. If you are not worried about low sales that year or month is more on how are employees behaving, are they getting the job done well, is your market outreach and brand awareness growing.

One of the biggest nightmares for business owners/entrepreneurs is customer churn.

The accurate definition of Customer churn, also called customer attrition or fall out, is the number of paying customers who fail to become repeat customers or those who may have been loyal customers but cease to use your products and all association with them and the company. This is bad for any company as they rely on existing customers for referrals and that is a positive way to boost sales. Also it cost more than 7x more in expense and time to attract and convince a new client o purchase something, compared to an already existing and customer during upselling or cross selling.

Below are 8 reasons why your customers are leaving your products or there is a high customer churn on your end.

 

  1. NOT CARING ABOUT YOUR CUSTOMERS’ NEEDS

Sales are important for the growth of any business of course that is very true, however is your company customer-centric? The truth is your customers are the sole reason your business exists and brings you profits. As a business, try as much as possible to show you customers how much you care and that their feedback is important and can be implemented. Unfortunately, lots of businesses and business owners seem to have forgotten that. If you’re focused on only your own needs and don’t put your customers at the core of your business, you’re most likely to be playing a losing game and will definitely loss an opportunity for referrals, up selling and cross-selling to your existing customers.

  1. YOUR CUSTOMER SERVICE QUALITY IS LESS THAN SATISFACTORY

“Customer is always right!” This is a term many of us have grown hearing but few actually understand the weight it holds especially in customer service. The number of consumers switching companies due to poor customer service experiences is growing year by year. Which means that whether you like it or not, customer service is more important than ever today.The quality of your customer service determines how successful your business is. Getting your customer service above satisfactory is key and should be a priority, and rethink your customer service strategy and define its weak points.

III.        LACK OF A STRONG CUSTOMER SERVICE TEAM

In all honesty, Customer Service is not for everyone as well have different personalities and it is hard. That’s why it should be done by the right people who not only perfectly know your products/ services, but who are also great communicators and problem solvers, who are trained to effectively handle difficult situations and equipped with the necessary tools. The key is paying a little more attention to hiring, motivating, training and managing your customer service team. In the end, happy employees mean happy customers may sound cliché’ but it has never been more accurate in this day and age.

 

  1. NON EXISTING PROVISION OF MULTI-CHANNEL SUPPORT

Which customer service channels do you use for customer support? While phone and email still remain the most frequently used channels for consumers to contact companies, they expect to be able to get in touch with a brand through a number of different customer service channels such as online forms, Live Chat support, SMS and social media networks. Not offering these options is likely to frustrate a significant proportion of your customer base.

 

  1. BROKEN PROMISES AND HIGH DISAPPOINTMENTS

There’s nothing more disappointing for your customers when your company fails to deliver on the promise. And that’s probably one of the worst mistakes you might be making as a business. Whether it’s the quality of your products/services, return policy, delivery times or anything else, you do make promises to your customers. By making them, you ask your customers to trust you. And if you break that trust, you run the risk of losing them once and for good.

 

  1. FAILURE TO LEARN FROM NEGATIVE CUSTOMER FEEDBACK

As Bill Gates’s famous saying goes: “Your most unhappy customers are your greatest source of learning.” If you approach negative feedback with the level head and the right attitude, you’ll see a great value in it for your business. Your customers are your best critics and when they’re not happy with your products, services or customer experience with your brand, they simply show you where you need improvements. So why not use it to your advantage?

VII.       YOU HAVEN’T GIVEN THEM A REASON TO RETURN

How do you treat your loyal customers? Once earned, customer loyalty needs to be maintained and properly rewarded. Show that you really appreciate them being your long-term customers and that they are important to you. Adding a little extra WOW factor can be really huge for your business. The options are nearly endless here, from special offers and discounts to a series of exclusive perks. As a bonus, you might find yourself attracting new customers who see how you treat and appreciate loyalty.

VIII.      Lack of Innovation as a Major Reason Customers Leave

Lack of innovation has resulted in the death of many young and mature businesses. When all you end up offering your visitors is “same old, same old”, you risk scaring them away. Innovation isn’t something you can set and forget. It requires close attention and constant maintenance and attention.

The very nature of retail today makes innovation a necessary aspect of helping you with retaining customers and making it convenient for them to access your products.

 

Importance of Predicting Customer Churn

The ability to be able to predict that a certain customer is at a very high risk of churning, while there is still some time to do something significant about it, itself represents a great additional potential revenue source for any business.

  • It’s a fact acquiring new customers is a costly affair but losing the existing customers will cost even more for the business or the organization. As existing paying customers are usually returning customers who if happy will purchase repeatedly from your brand.
  • The competition in any market is on a rise and this encourages organizations to focus not only on new business but also on retaining existing customers.
  • The most essential step towards predicting customer churn is to start awarding existing customers for constant purchases and support.
  • An entire customer journey leads to customer churn and not just a few incidents. Due to the priority of avoiding customer churn, organizations should start offering incentives on purchases of these soon-to-churn customers.
  • As mentioned earlier, a customer’s intention to stop using a particular product/service may always be a decision formed over time. There are various factors which lead to this decision and its important for organizations to understand each and every factor so that customers can be convinced to stay and keep making purchases. This can be done by constantly conducting customer satisfactory surveys and analyze the received feedback.

by Waithera Mwangi.

 

 

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  • robisearch robisearch
  • Uncategorized
  • March 9, 2021

WHY YOU SHOULD INVEST IN A WEBSITE & ITS MASSIVE BENEFITS

 

Technology is the greatest gift to all entrepreneurs and mankind as a whole.

Unlike the ancient ways that we had become so accustomed to, everything is changing, and it will never be the same again. Lucky for you, that is actually a good thing, change is inevitable but in most cases is good.

With the whole Rona situation, clients are becoming more receptive to buying things online, booking trips, based on the reviews they get from your other clients, and even investing in things and companies they have not physically seen.

What a time to be alive.

Website and apps are definitely the way to go when you are taking your business digital in this decade.

Guess what you, beautiful human, Robisearch ltd is offering the best and most amazing website designs that can be customized to your business mojo and be exactly how you would like and better yet, from theme colors to images and the features you want it will be able to do all that and so much more.

Women hand using smartphone do online selling for people shopping online in black friday with chat box, cart, dollar icons pop up. Social media maketing concept.

Attract clients from Kenya and even diaspora by taking your business global with the amazing website that not only gives them information of who you are and what your business is all about, to also get you sales, with the e-commerce kind of website, or else if you are a hotel or travel agency, get your clients to book and pay for their trips and adventures in advance. Literally cash in in advance.

Wait, what if you are a blogger, artist or just a creative soul…Don’t worry, you are not left out too.

We got the option of having a blogging and portfolio website where you can bless the world with your amazing work and just and color to the at times black and white universe we live in. If still need more reasons of why you definitely need a website, then I gotchu…

Below are 6 reasons why and of course you know the who to make that come to be a fabulous reality.

 

  1. Cost-Effective

Online advertisement is cost-effective compared to print advertisement and enables you to make on-the-fly changes, as well as save you a ton of money wasted in paper printing of fliers and bill boards and you get to save the environment in the process. WIN WIN.

  1. Wider Demographic Reach

Go global, and guess what a business Website transmits your business profile around the world, permitting for enhanced exposure and sales, due to a wider demographic reach.

  1. Business Credibility

Having a face book and Instagram page is not enough if you are looking to portray a professional image to your clients on a global scale. If you have a professional looking and user-friendly Website, consumers will likely have a greater chance of considering your business credible over companies who either do not have a Web presence, or have a poor Website presence.

  1. Around-The-Clock Availability

Having a Website provides your consumers with around-the-clock availability in terms of access to products, information etc. This type of 24 hours a day, seven days a week service definitely generates more profits than that of a traditional storefront especially with an automatic reply system.

  1. Consumer Convenience

There is nothing as fulfilling for a client as getting sorted right there and then. Being available to meet the needs of consumers at any time day or night provides added convenience, giving them access to products and information whenever they need and increasing your winning points with the clients as a company.

  1. Increased Sales

When owning a business exposure is key to attracting customers. An effective Website with great content increases the probability for increased sales.

  1. Fosters Customer Rapport

An online presence helps in terms of building and fostering a rapport among your customers. Providing special offers to loyal customers on your Website lets them know you appreciate their business and them as a whole.

  1. Competitive Opportunity

Chances are your competitors have a Website and they’re using it to their fullest advantage. In order to keep up or surpass the competition, having a Website is a must like yesterday

  1. Build Customer Base

Consumer communication via your website can help you build your customer base. Populating a list of consumer contacts is gold to any company especially for even email marketing.

  1. Targeted Marketing

A strategically planned website can effectively attract the targeted audience you seek and you can invest that time and energy used to attract clients into better more creative ways to retain and grow your market audience.

Conclusion.

Opportunity presents itself in the problems and issues that the everyday person goes through and technology has come to be, more than answered  prayer for this making life and business simpler. Robisearch LTD, is an ICT company here to offer you the best when it comes to website designs , development and helping you to take your business digital.

Pos in Kenya

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