TOP 4 SALES CLOSING TECNIQUES
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  • Home
  • About
    • About Us
    • Branches
      • Nairobi Branch
      • Kisii Branch
      • Mombasa Branch
      • Kampala Branch
      • South Africa
    • STOP AJALI
    • Career
  • Our Clients
  • Services
    • eTIMS Compliant Pos in kenya
    • Point of sale software
    • Web Design and Development
    • Bulk SMS & Bulk WhatsApp
    • Robisearch Erp
      • Robisearch ERP Features
      • Robisearch ERP
    • Property Management System
    • Biometric Time – Attendance
    • RobiDigiVisitor visitor management system
    • Customer Feedback Platform
    • Digital Marketing
    • Digital Visitors Book
    • CCtv Installation & Maintenance
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    • Our Works
  • Community
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    • Digital Space
    • Media
    • Partners & Resellers
    • CSR
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Uncategorized

  • robisearch robisearch
  • Uncategorized
  • March 30, 2021

TOP 4 SALES CLOSING TECNIQUES

  • “This is the last one at this price.”
  • “We’ve got a 20% discount just for customers who sign up today.”
  • “If you commit to buy now, I can fast track you to the front of the implementation queue.”

When you hear such, you feel drawn, you want to buy right there and then right?

 

Top 4 Sales Closing Techniques

The close you choose should be based on what you know about the prospect and the type of close you believe they will be most open to. It’s important to choose your words wisely. Using the right persuasive language in your closing technique can have a big impact on the outcome of a deal. Here are some amazing tips and tricks to use with a prospective client and close those deals:

In a sales engagement, reps should endeavor to:

  • Discover the customer’s needs
  • Effectively communicate how specific products or services offer an affordable and satisfactory solution to those needs

 

1. The assumptive close:

This technique involves using a phrase or language that assumes the close is a done deal. This closing technique draws on the power of positive thinking. For example, you could close with, “What day do you want to receive your installation?”

2. The option close:

Similar to the assumptive close, rather than asking for a prospect’s business directly, you ask them which option they prefer. For example, you could close with, “Do you want your shipment delivered on Wednesday or Friday?”

3. The suggestion close:

If you have good rapport with the prospect and they view you as a trusted expert, a suggestion close is a good approach. You could close with, “Based on what you have told me about your operations, I would suggest you take the basic, or advanced package of the POS. Does this work for you given your budget?”

4. The urgency close:

Creating a sense of urgency places pressure on the prospect to make a decision, especially if you have identified that the client needs to make a decision quickly and is working on a short timeline. Think of the “limited time offer” as an example.

e.g Robisearch has a 30% offer right now for the festive season with free training However, you can use this one as often as possible especially when you have a good relationship with the client.

 

Bonus tip: Sharp Angle Closes

Prospects often ask for price reductions or ad-ons because they know they have the upper hand — and they also know you expect it. If you have approval from your sales manager to do so, try the sharp angle close technique to catch these prospects by surprise.

e.g Like would you add the M-pesa integration if I was to take the mpesa package, you can reply with yes but only if you pay for the package today or give a 70% deposit we can add it.

It is important to know the packages as well as the different modules they have, o that you have a stronger pitch for you client and can easily answer question.

Robisearch Ltd, is an ICT company aimed to educate and offer equal opportunity young youth and the best way is by offering them an opportunity to grow their high end kills one of them being sales.

Interested to be a sales  person or reseller join our team and give us a call on 0754413386.

 

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  • robisearch robisearch
  • Uncategorized
  • March 26, 2021

HOW TO EFFECTIVELY REDUCE HIGH EMPLOYEE TURNOVER/QUITTING

We spend half our lives at work and before that we spend years studying and preparing to fit into the business world. At our workplace we literally part with piece7 of ourselves since we spend most of our time there. It therefore goes without saying that since we have made so much preparation that it should be a place worth going to everyday. A place that we feel proud of, where we learn, grow, make meaningful and long-lasting professional relationships and a place we most importantly, look forward to go to every morning.
It is therefore correct to conclude that any workplace that does not provide these things to its employees, will see a negative employee culture such as poor performance, lack of motivation, theft, employees being disgruntled and most importantly, employee leaving for better working environments. High employee turnover is a major occurrence in unhealthy work environments which is a major loss to the particular organization because of loss of the investment done on the employee by the company, loss of experience and expertise among many others. The following are some major factors that may lead to this.

TOXIC WORK ENVIRONMENT
Firstly, the frustrations that come with stress at the work environment. Most employers want to maximize their profit. This is not a negative thing to do as a company but problem arises when employees are overworked and asked to multi task in order to accomplish objectives that would otherwise need more than one employee. The stress mostly seeps in when they do not get enough time at work to accomplish their tasks and therefore compromise their time with family and friends. This ranks among the major factors because it touches on one’s health. An employee would rather quit work and dig themselves and early grave from workplace stress.

IMPORTANCE OF GROWTH AND PROGRESSION

 

Everyone in life needs to have a sense of growth and progression. An employee would leave for a place that offers these.Every year the employee seeks to have their income and status improved. As human beings it is only natural to ask for these things and apply pressure if need be, when we do not acquire them. In the same regard, during their studying years a student will apply pressure if it takes them more than a year to complete a grade. We should make reasonable progress in reasonable time.

 

 

APPRECIATION AND RECOGNITION GO MILES YOU MAY NOT SEE.
Thirdly, when an employee gets the sense that whatever they are doing is not getting recognized, they may seek a place that does that. Feedback and recognition helps one gauge where they are professionally and skill wise. Managers and directors of companies should skillfully give constructive feedback to their employees. It is as important to give some feedback skillfully, by for example, constructive criticism, as it is to guide and employee on the right way to perform their tasks. An employee also seeks recognition and appreciation when their skills help the company acquire its targets. The employer would only be right to commend someone that has the company’s vision in their mind and continuously works towards them.

FREEDOM TO CREATE AND INNOVATE.

Human beings by nature are inquisitive beings. One naturally needs a place they can have an idea and make decisions about their work or life, that will be appreciated by those in charge. Restricting one’ creativity and decision-making ability may lead to them feeling like they do not have control of their own lives. This is a contributing factor to employee turnover. Work environments are the most successful involve all their employees in decision-making as opposed to the environments where the employer enforces rules that should be adhered to the latter or else.

RIGHT FIT FOR THE JOB
Lastly, it goes without saying that an employee should be the best fit for their current position. If one works with feelings of incompetence from either themselves or their colleagues, they are bound to leave for something more comfortable. Employee selection is therefore a very important task as a company. Finding the right fit for the right position so that they can freely and competently work is as vital as improving the company morale.

CONCLUSION
In conclusion, it is an archaic workplace culture to have employees work to the bone with little or no recognition, not only as employees but also as human beings. Many people will seek comfort before success because with comfort success will come but with success, you are not assured of comfort. This said, it is important for an employee to be a professional in deed and culture at work with their colleagues. It is when everyone feels included and satisfied at their positions in all aspects that a low employee turnover is achieved.

Human resource is key and an effective Human Resource system is so crucial, Robisearch Ltd offers  Human Resource system effective for various industries and businesses, for digital paperless processes. With features such as Payroll, leave management, task management, Human resource…etc.

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  • robisearch robisearch
  • Uncategorized
  • March 23, 2021

WHY YOUR BUSINESS IS AT HIGH RISK TO EXPERIENCE CUSTOMER CHURN & HOW TO PREVENT IT.

We all get nightmares once in a while and it can be so scary until you wake up and discover it was just a dream. As for entrepreneurs, the nightmares they have are more real than most people would like to admit. If you are not worried about low sales that year or month is more on how are employees behaving, are they getting the job done well, is your market outreach and brand awareness growing.

One of the biggest nightmares for business owners/entrepreneurs is customer churn.

The accurate definition of Customer churn, also called customer attrition or fall out, is the number of paying customers who fail to become repeat customers or those who may have been loyal customers but cease to use your products and all association with them and the company. This is bad for any company as they rely on existing customers for referrals and that is a positive way to boost sales. Also it cost more than 7x more in expense and time to attract and convince a new client o purchase something, compared to an already existing and customer during upselling or cross selling.

Below are 8 reasons why your customers are leaving your products or there is a high customer churn on your end.

 

  1. NOT CARING ABOUT YOUR CUSTOMERS’ NEEDS

Sales are important for the growth of any business of course that is very true, however is your company customer-centric? The truth is your customers are the sole reason your business exists and brings you profits. As a business, try as much as possible to show you customers how much you care and that their feedback is important and can be implemented. Unfortunately, lots of businesses and business owners seem to have forgotten that. If you’re focused on only your own needs and don’t put your customers at the core of your business, you’re most likely to be playing a losing game and will definitely loss an opportunity for referrals, up selling and cross-selling to your existing customers.

  1. YOUR CUSTOMER SERVICE QUALITY IS LESS THAN SATISFACTORY

“Customer is always right!” This is a term many of us have grown hearing but few actually understand the weight it holds especially in customer service. The number of consumers switching companies due to poor customer service experiences is growing year by year. Which means that whether you like it or not, customer service is more important than ever today.The quality of your customer service determines how successful your business is. Getting your customer service above satisfactory is key and should be a priority, and rethink your customer service strategy and define its weak points.

III.        LACK OF A STRONG CUSTOMER SERVICE TEAM

In all honesty, Customer Service is not for everyone as well have different personalities and it is hard. That’s why it should be done by the right people who not only perfectly know your products/ services, but who are also great communicators and problem solvers, who are trained to effectively handle difficult situations and equipped with the necessary tools. The key is paying a little more attention to hiring, motivating, training and managing your customer service team. In the end, happy employees mean happy customers may sound cliché’ but it has never been more accurate in this day and age.

 

  1. NON EXISTING PROVISION OF MULTI-CHANNEL SUPPORT

Which customer service channels do you use for customer support? While phone and email still remain the most frequently used channels for consumers to contact companies, they expect to be able to get in touch with a brand through a number of different customer service channels such as online forms, Live Chat support, SMS and social media networks. Not offering these options is likely to frustrate a significant proportion of your customer base.

 

  1. BROKEN PROMISES AND HIGH DISAPPOINTMENTS

There’s nothing more disappointing for your customers when your company fails to deliver on the promise. And that’s probably one of the worst mistakes you might be making as a business. Whether it’s the quality of your products/services, return policy, delivery times or anything else, you do make promises to your customers. By making them, you ask your customers to trust you. And if you break that trust, you run the risk of losing them once and for good.

 

  1. FAILURE TO LEARN FROM NEGATIVE CUSTOMER FEEDBACK

As Bill Gates’s famous saying goes: “Your most unhappy customers are your greatest source of learning.” If you approach negative feedback with the level head and the right attitude, you’ll see a great value in it for your business. Your customers are your best critics and when they’re not happy with your products, services or customer experience with your brand, they simply show you where you need improvements. So why not use it to your advantage?

VII.       YOU HAVEN’T GIVEN THEM A REASON TO RETURN

How do you treat your loyal customers? Once earned, customer loyalty needs to be maintained and properly rewarded. Show that you really appreciate them being your long-term customers and that they are important to you. Adding a little extra WOW factor can be really huge for your business. The options are nearly endless here, from special offers and discounts to a series of exclusive perks. As a bonus, you might find yourself attracting new customers who see how you treat and appreciate loyalty.

VIII.      Lack of Innovation as a Major Reason Customers Leave

Lack of innovation has resulted in the death of many young and mature businesses. When all you end up offering your visitors is “same old, same old”, you risk scaring them away. Innovation isn’t something you can set and forget. It requires close attention and constant maintenance and attention.

The very nature of retail today makes innovation a necessary aspect of helping you with retaining customers and making it convenient for them to access your products.

 

Importance of Predicting Customer Churn

The ability to be able to predict that a certain customer is at a very high risk of churning, while there is still some time to do something significant about it, itself represents a great additional potential revenue source for any business.

  • It’s a fact acquiring new customers is a costly affair but losing the existing customers will cost even more for the business or the organization. As existing paying customers are usually returning customers who if happy will purchase repeatedly from your brand.
  • The competition in any market is on a rise and this encourages organizations to focus not only on new business but also on retaining existing customers.
  • The most essential step towards predicting customer churn is to start awarding existing customers for constant purchases and support.
  • An entire customer journey leads to customer churn and not just a few incidents. Due to the priority of avoiding customer churn, organizations should start offering incentives on purchases of these soon-to-churn customers.
  • As mentioned earlier, a customer’s intention to stop using a particular product/service may always be a decision formed over time. There are various factors which lead to this decision and its important for organizations to understand each and every factor so that customers can be convinced to stay and keep making purchases. This can be done by constantly conducting customer satisfactory surveys and analyze the received feedback.

by Waithera Mwangi.

 

 

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  • robisearch robisearch
  • Uncategorized
  • March 9, 2021

WHY YOU SHOULD INVEST IN A WEBSITE & ITS MASSIVE BENEFITS

 

Technology is the greatest gift to all entrepreneurs and mankind as a whole.

Unlike the ancient ways that we had become so accustomed to, everything is changing, and it will never be the same again. Lucky for you, that is actually a good thing, change is inevitable but in most cases is good.

With the whole Rona situation, clients are becoming more receptive to buying things online, booking trips, based on the reviews they get from your other clients, and even investing in things and companies they have not physically seen.

What a time to be alive.

Website and apps are definitely the way to go when you are taking your business digital in this decade.

Guess what you, beautiful human, Robisearch ltd is offering the best and most amazing website designs that can be customized to your business mojo and be exactly how you would like and better yet, from theme colors to images and the features you want it will be able to do all that and so much more.

Women hand using smartphone do online selling for people shopping online in black friday with chat box, cart, dollar icons pop up. Social media maketing concept.

Attract clients from Kenya and even diaspora by taking your business global with the amazing website that not only gives them information of who you are and what your business is all about, to also get you sales, with the e-commerce kind of website, or else if you are a hotel or travel agency, get your clients to book and pay for their trips and adventures in advance. Literally cash in in advance.

Wait, what if you are a blogger, artist or just a creative soul…Don’t worry, you are not left out too.

We got the option of having a blogging and portfolio website where you can bless the world with your amazing work and just and color to the at times black and white universe we live in. If still need more reasons of why you definitely need a website, then I gotchu…

Below are 6 reasons why and of course you know the who to make that come to be a fabulous reality.

 

  1. Cost-Effective

Online advertisement is cost-effective compared to print advertisement and enables you to make on-the-fly changes, as well as save you a ton of money wasted in paper printing of fliers and bill boards and you get to save the environment in the process. WIN WIN.

  1. Wider Demographic Reach

Go global, and guess what a business Website transmits your business profile around the world, permitting for enhanced exposure and sales, due to a wider demographic reach.

  1. Business Credibility

Having a face book and Instagram page is not enough if you are looking to portray a professional image to your clients on a global scale. If you have a professional looking and user-friendly Website, consumers will likely have a greater chance of considering your business credible over companies who either do not have a Web presence, or have a poor Website presence.

  1. Around-The-Clock Availability

Having a Website provides your consumers with around-the-clock availability in terms of access to products, information etc. This type of 24 hours a day, seven days a week service definitely generates more profits than that of a traditional storefront especially with an automatic reply system.

  1. Consumer Convenience

There is nothing as fulfilling for a client as getting sorted right there and then. Being available to meet the needs of consumers at any time day or night provides added convenience, giving them access to products and information whenever they need and increasing your winning points with the clients as a company.

  1. Increased Sales

When owning a business exposure is key to attracting customers. An effective Website with great content increases the probability for increased sales.

  1. Fosters Customer Rapport

An online presence helps in terms of building and fostering a rapport among your customers. Providing special offers to loyal customers on your Website lets them know you appreciate their business and them as a whole.

  1. Competitive Opportunity

Chances are your competitors have a Website and they’re using it to their fullest advantage. In order to keep up or surpass the competition, having a Website is a must like yesterday

  1. Build Customer Base

Consumer communication via your website can help you build your customer base. Populating a list of consumer contacts is gold to any company especially for even email marketing.

  1. Targeted Marketing

A strategically planned website can effectively attract the targeted audience you seek and you can invest that time and energy used to attract clients into better more creative ways to retain and grow your market audience.

Conclusion.

Opportunity presents itself in the problems and issues that the everyday person goes through and technology has come to be, more than answered  prayer for this making life and business simpler. Robisearch LTD, is an ICT company here to offer you the best when it comes to website designs , development and helping you to take your business digital.

Pos in Kenya

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  • robisearch robisearch
  • Uncategorized
  • March 5, 2021

How to avoid difficult clients in the future

 

Though Co. have created a list of warning signs to help identify difficult clients before they even sign a contract. Some of these signs include:

 

Their project is “easy” and will take “no time at all” – clients say they just want a simple website, but nothing is ever as simple as it seems.

They have unrealistic deadlines or are vague about deadlines – if you let clients dictate tight deadlines to the extent it disrupts your other work, it demonstrates they don’t value your business.

They quibble over every aspect of your rates – If they can’t afford you, then they can look elsewhere. Trying to force you to give them discounts shows they don’t respect your time or skills.

The words “I fired the last consultant” come out of their mouth – it could be that they were completely innocent and the last company was just terrible, but far more likely there were issues on both sides.

Trust your gut – Even if everything else checks out, if your gut says a client isn’t a good fit, then you should listen. There are always more clients to be found!

There are other things you can do to avoid picking up more difficult clients:

 

Under-promise and over-deliver

If we go back to psychology for a moment, think about this: it’s much easier to impress a client if you first give yourself the room to provide exceptional service.

 

Saying yes to every deadline, extra feature and demand creates the expectation that you’ll meet those demands, even if for you, they’re actually quite a stretch. The client assumes their demands are the norm.

 

However, if you tell the client, “actually that’s not a reasonable time-frame. You’re more likely to be looking at this,” you set their expectations from the onset. And then, you can blow their expectations out of the water.

 

As designer Addison Duvall suggests, try not to let your clients see your superpowers. Instead, impress by under-promising and over-delivering every time. If you manage to meet their deadline after all, you get to be the hero, and the whole dynamic between you and the client shifts.

Don’t compromise your values

According to the IRS Oversight Survey in the US, 11% of taxpayers believe it is acceptable to cheat on their taxes.

 

If a client asks you to do something that’s against your professional ethics, or you feel yourself morally challenged, then go with your gut and move the client on. Your integrity is worth more than what any client could pay you to try to cheat the system.

 

Increase your prices

It is a truth, universally acknowledged, the difficult clients also tend to be those clients who pay late, dispute invoices, or try to wheedle more work out of your for free.

 

Raising your fees will help you to move these clients along and new clients to avoid you, while the resulting increase to your bottom line from your remaining clients will help your cash flow while you fill the gaps in your client schedule.

Improve your contract/engagement letter

Check all your contracts and engagement letters with a legal professional. Make sure you are protected against litigation if you fire a client, and that all the terms and conditions are in line with your processes and company values.

 

You want to make sure that should you end if with another difficult client, you’re able to get out of the contract with your integrity and company intact.

 

Conclusion

Difficult clients drain resources, energy, and money from your business, but the way you deal with them also provides a valuable learning experience for anyone in business. Clients are just people, after all – people with a very specific set of needs you’re trying to fulfill – and learning how to deal with all types of people makes you a stronger, better business owner.

 

What’s the most difficult client you’ve had to deal with, and what did you learn from the experience? Share your horror stories.

 

 

 

 

 

 

 

 

 

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  • robisearch robisearch
  • Uncategorized
  • March 5, 2021

HOW TO HANDLE DIFFICULT CLIENTS LIKE A PRO.


If you are in business, you have to be prepared for anything and everything. From being a innovator, sales person, accountant, marketer to being the best customer care representative for your business as your employees consciously or unconsciously mirror your attitude and energy and so do your customers. However, what do you do when you encounter straight out difficult clients. By this I mean some random client having a bad day of attitude and just decides:” if I am having a bad day, you will have a bad too” kind of customers.
More than 90 % of clients often purchase from companies with good customer sales experiemce every situation requires a response but how we handle such clients is critical and very important, like diffusing a ticking bomb with mere seconds left.
Here are some common types of difficult clients you may encounter:

Diverse people holding emoticon
***These graphics are derived from our own 3D generic designs. They do not infringe on any copyright design.
a

The indecisive:
He can’t make a single decision without consulting with someone(partner/husband/colleague/boss) back in his office.
Know-it-all type of client: She knows your business better than you do and she’ll tell you everything you’re doing wrong, at the top of her lungs, until you wonder why she’s bothering to hire you in the first place.
The “It’s a simple Job”Type :
Declaring that everything is simple and easy and you won’t have any trouble, while asking for a million customized details and complex systems.
“Emergency, ‘’it must done now client”:
Everything needs to have done yesterday. This client is unaware that we are all slaves to the forces of nature including tiredness. They have no concept of the fact you have other clients and expects you to focus solely to meet her impossible deadlines.
Scrutinize Suzzy :. Suzzy scrutinizes every details of your invoice and tries to eke out as much free work as possible.
Trouble Terrible Terrance: Terry Is used to get what she wants by screaming. She screams down the phone at your staff members and berates you in public over seemingly minor issues about your work.

 


7 steps to dealing with difficult clients
No matter how your client is being difficult, the steps to managing them are still the same. Here’s how we recommend calming the waters or a turbid client relationship.

STEPS TO HELP YOU THROUGH WITH DIFFICULT CLIENTS.
1. Stay calm (No public tantrums)
A customer maybe behaving terribly. Even if a client is screaming at you down the phone or making a scene in the office, you’ve got to remain cool and collected. If you stoop to their level of hostility, you put your reputation on the line. You get your point across much clearer with a calm voice and stern demeanor.
If you’re calm, you can often encourage them to be calm, as well

2. Listen to their concerns
We all feel appreciated when someone is listening to us with genuine interest and concern. Often, a difficult client feels as though the process has run away with them, and they want to be heard. Simply taking the time to listen to their problems without getting defensive could be all that’s needed to solve the issue. Empathy is key.
Make sure your client understands that you’re focused on their problem (even if it’s an a real problem). Ask follow-up questions, repeat their statements back to them, and acknowledge that you’ve heard and understood. Ask them to clarify so you can get to the root of the issue.
3. Deliver a prompt reply
Time awaits no man and with a difficult client, this statement has never been so true. Every passing second makes them more agitated, so try to resolve the issue as fast as possible.
As soon as a client raises an issue, make it a priority to get it sorted out. When you do this, you validate the client and they feel valued. You’re not accepting blame (and you should try to avoid saying you’re sorry at this stage), but you are establishing a good communication from the start.
4. Figure out what exactly happened
Over exaggerating what your product or service does will soon be an issue and that’s a fact. Often, client problems arise when they have expectations that are out of alignment with the service you deliver, or when a communications issues has made them believe one thing, when actually the opposite is true.
Identify the loopholes in communication and how you might be able to improve processes or communication in the future.

5. Offer a solution
Again, this isn’t about admitting you’re wrong (in many cases, you won’t be), but in finding a way to solve the problem for the client without losing your head in the process.

If you’re in the wrong, admit it upfront, and show the client how you’ll make amends and get their project back on track.

If the client is in the wrong, then point to the relevant clauses in their contract or letter of agreement, and explain that you’re happy to wipe the slate clean, but with a careful outline of what they can expect from here.

Customer Is Always Right
If a communication breakdown is to blame, then offer alternative ways to communicate so the client feels included. Give them options – a monthly phone call, email update, face-to-face meeting, or regular check-ins via your client management dashboard – so they can choose what works best for them.

6. Cut your losses
According to Hootsuite CEO Ryan Holmes, finding a solution to a difficult client will often cut into your bottom line. At the end of a difficult client’s job, you may come away without any profit for all your efforts.

Your reputation and integrity are more important than your bottom line. Fixing the problem – even if that solution comes at a loss – will have benefits for you in the future. Your previously-difficult client may turn into a dream client, fiercely loyal and excited to tell all their associates how you went the extra mile.

Sometimes, you won’t be able to fix an issue, and you’ll have to terminate a difficult client. This can be heartbreaking (especially if it’s the first client relationship that’s gone sour), but if you keep your dealings professional, you’ll come out stronger and smarter.

7. Review and learn
Take a step back and evaluate what happened. Ask yourself:

Why did this problem arise in the first place?
What could we have done to prevent it?
What lessons have we learned that we can apply in the future?
There may be simple solutions – clarifying communications, changing workflow processes, re-wording contracts – that could prevent a repeat situation.

Having a sense of humor about the experience will help you pull through. Check out the site Clients from Hell for horror stories from agencies and designers.
When worst comes to worst… firing a difficult client
Sometimes, even if you follow the steps above, things between you and your client don’t get any better. Prioritize your client list to focus on the clients who bring in the majority of your revenue, while also being the easiest to work with. By getting rid of your “D-and-E-list clients,” you free up space to bring on more A-list clients and improve your bottom line.

Wind up important work. Leaving a client in the middle of a vital project will give you a bad taste in your mouth, and may harm your reputation. Where possible, try to complete important contracted work before proceeding with the termination.

Keep calm. We’ve already talked about the importance of maintaining a professional demeanor. Use diplomatic language when explaining to the client why you’re terminating the relationship. Don’t be drawn into shouting matches or arguments over social media.

Conclusion

Connect an work with other companies so you can refer them elsewhere. Just because a client isn’t the right fit for your business, doesn’t mean they won’t find the help they need somewhere else. Find some potential firms the client may wish to engage. Once they’ve engaged a new service, help them to move their data across.

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  • robisearch robisearch
  • Uncategorized
  • March 3, 2021

HOW TO USE CONTENT MARKETING TO INCREASE TRAFFIC ON YOUR WEBSITES.

Information is truly power in this day and age. In a world where people are more inclined to read and do extensive research before purchasing, its only in your favor to have as much content out there. that positively builds your brand, tell your clients why you are the best option for all their problem-solving needs. and Content marketing is inbound marketing tactic helps you attract, engage, and delight customers and prospects by delivering quality content that provides value for everyone who visits your site. Content marketing is one of the most effective, practical, and useful digital marketing strategies that your brand can use to reach and engage more quality leads and customers.

Here are the various advantages of having amazing content on your websites

  1. It drives traffic and converts conversion

It helps your company drive more conversions over time. Content marketing often requires a significant investment of time, money, and resources, it eventually pays off by leading to more conversions.

 

2.     Build brand awareness with useful content that engages target buyers.

Publishing consistent blog posts that are engaging and effective can help you bring more traffic to your site over time. As we are doing currently. Traffic flow has increased, and the audience who visit the site to read blogs are more and so prospects are numerous.

  1. Build brand awareness with useful content that engages target buyers.

There will always be consumers out there who are a perfect fit for your products or services, but they haven’t yet gotten the opportunity to learn about your brand. By creating useful content that provides value for your target buyers, you can work to engage these leads and help build awareness for your brand. Brand awareness is one of the most important benefits of content marketing.

4.     Your company can use quality content to educate your customers.

Your customers and leads have a problem that your brand can solve. What better way to educate them about their challenges and your solution than to provide them with engaging content. Be sure to develop content topics around your customers’ biggest pain points to help them better understand what steps they need to take to solve their problems.

5.     Content can help you build trust with your target audience.

The more that you educate and provide value for your target audience, the more trust you can build over time. By educating and informing your target audience about their biggest challenges and pain points through blog posts and other types of content, you start to establish a relationship with customers and work to build trust based on the value that your content provides.

6.     Good content helps you build and foster stronger customer relationships.

By continuing to provide value for your customers through quality, engaging content you encourage repeat business and turn customers into brand advocates, it’s vital that you nurture your current customer relationships. Whether you keep them updated through email marketing content or educate them on important topics through your blog, you can work to build and foster these relationships through relevant content.

Conclusion

As a business owner you got to be smart and use all the resources at your fingertips to earn you sales as profits are the main goal.

Websites offer this amazing opportunity and content marketing will be like sparkling jewelry that attract your customers, utilize it. Win more, earn more, and Robisearch helps you get there with our customizable attractive website designs and development.Pos in Kenya

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  • February 18, 2021

5 REASONS YOU NEED TO GET AN ERP AS SOON AS YESTERDAY.

 

Whether big, medium or a small company, your business definitely needs an up-to-date ERP system that will smooth all business processes and reduce cost making things so much easier for you to run everything stress free. Robisearch Ltd offers you the ERP which is usually referred to as a category of business management software. Enterprise resource planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses.

ERP software applications are important to companies because they help them implement resource planning by integrating all of the processes needed to run their companies with a single system it can integrate planning, purchasing inventory, sales, marketing, finance, human resources, and more.

Want to know why your business needs this amazing all in one system, here are 5 advantages of having an ERP system

  • Increased efficiency — Through providing more company process visibility, employees and employers can decrease time wastage and make sure that clocked-in employees are always working on the right job.
  • Promotes Cutting Operation Costs– integrating a powerful ERP solution helps reduce a business’s labor and operating costs. With it, businesses can better manage their time and entrepreneurial resources, eventually saving their money and seeing maximum ROI.
  • Provides Real-time Information and Data-  One immediate impact of implementing an ERP solution is the systematic and uniform flow of business data and information across all departments in an organization. Being provided this real-time information allows you to make better business decisions and ensures you that all the information and data is completely up to date and precise. Many business organizations get a step ahead in real-time analysis with complete access to standardized and reliable data.
  • Paperless operations — Having every file/document at your fingertips in the system and accessible from every station/phone or computer anywhere in the world eliminates the need for printing and wasting papers.
  • Better-informed decisions — With information on every aspect of business processes and daily running of business it becomes easy to make informed decisions that are good for its future.
  • Better inventory management — Assigning a part number or barcode to every component of a finished product and the product itself allows users to see where every piece came from, where it is, and, where it’s needed in real-time.
  • Improved Customer Service –  ERP systems comes with Customer Relationship Management (CRM) application, along with sales, financials, and other front-office functions. CRM assist to gauge work performed by employees and the quality of service and customer satisfaction attained.

 

You need it, ROBISEARCH has got it. Call us today on 0716413386/ 0780655987 for more information and a quotation today.

Visit our website on www.robisearch.com to view our products and more details more, and see the reputable clients we have worked with.

#GoDigitalWithRobisearch

By: Waithera Mwangi

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  • February 12, 2021

THE BENEFITS OF BULKS SMS AND WHY SCHOOLS AND THE GENERAL EDUCATION SECTOR CANT DO WITHOUT IT.

 

As the world goes digital, schools too being a learning institution have to find ways to make their work and communication easier and Bulk SMS is definitely the way to go. Robisearch Company offers schools all over Kenya with the amazing Bulk sms system that can be customized with Branding or sender ID, so that your parents and staff can receive messages with the name of the school instead of just a number. A School can utilize Bulk sms to welcome prospects in their surroundings to a convey their children to their school. Schools can now offer interactive SMS messaging solutions for parents and students that enable them to check balance, performance, and so much more.

BENEFITS OF BULK SMS FOR SCHOOLS INCLUDE:

Parent-teacher meetings

With the use of text messaging, parents can receive timely gentle reminders about upcoming parent-teacher meetings. And that, in turn, is good for the development of the students.

Exam reminders

Bulk SMS messages can be used during exam times to remind students of exam dates, exam locations, and even exam content. It’s also a great way of informing students of any last-minute changes to the exam timetable or allowing them to ask questions if there’s anything they’re unsure of.

New student recruitment

A simple text message to prospective students and parents with reminders about open days or application deadlines can go a long way to making sure they apply.

Express gratitude toward New Students for Registering with You. This will definitely make them feel imperative.

Staff contact

Send Weekly Reminders. Mass sms administrations can be used in conveying week after week suggestions to your educators/staffs helping them to remember time and date of imperative gatherings or staff obligation roaster. SMS messages can also to be used to stay in contact with staff.

Urgent messages

Parents are likely to be far more receptive to an SMS alert than they are to a telephone call. It means that you can reach them quickly and with minimal fuss. And sometimes situations occur that require urgent attention like if a child gets sick, needs to be picked up, is involved in an accident or requires an immediate disciplinary procedure.

An SMS can include all of the facts about any incident and its severity.

 

 

 

SMS Messages for weather alerts and emergency alerts

SMS massaging is crucial in an emergency. Text messaging alerts for weather and in an emergency can save life. Whether condition can affect traveling and can cause of accident also. Simple text alerts to parents and school management can save students life. Notifying parents and students immediately of any cancellations or closers of school, giving them plenty of time to make alternative arrangements.

 

 

Robisearch bulk sms has :

  •  fast delivery
  • Low cost/ very affordable
  • unlimited validity

Robisearch LTD transforming the world through innovation.

 

 

By; Waithera Mwangi.

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  • February 9, 2021

7 REASONS YOUR SME BUSINESS NEEDS THE BEST WEBSITE.

In the 21st century, no more ancient methods of advertising or searching far and wide to reach your idle clients. A website is a collection of web pages and related content that is identified by a common domain name and published on at least one web server. It helps you attract new clients, inform current customers of your latest product and services, and is an excellent way to have a 24/7 presence to reach all your clients, both locally and internationally. Below are points to show you just how valuable a website is and what you are ,mising out on.

Advantages of having a website for small business SMEs.

  1. Low budget web development

In order to make an omelet you got to break some eggs, and yes you may think it’s expensive to have a website created for your business. Websites are actually not expensive whatever your up-front capital is, low budget web development allows you to obtain a simple but efficient website or app that is able to convert visitors into clients. Infact given the long and short term businesses they bring to the business, the sooner you create a website, the sooner you’ll get a profit. You will get yourself wondering why you didn’t invest in one ages ago. Small business owners usually have a small budget, as their profit will grow with time. However, they need to establish an effective web presence now, at the initial stage of their business, in order to be able to get a decent profit in the future.

  1. You Can Save Money on Paper Advertisements

No more limitations to just hand out flyers, newspaper ads, or maybe TV adverts. However, the web provides you with entirely new ways to reach your audience.

Don’t want to pay for online ads, well no worries, your website itself can help market your business. Reach visitors when you’re running offers they might be interested in or just publish the latest news/facts on your site, so people have an incentive to visit your business often.

  1. Wider audience reach due to website accessibility 24/7

Being on call 24/7 is almost impossible to any small business regardless of what kind of business you are running, having a website accessible on a 7-day 24-hour basis without taking breaks is a huge advantage. While your physical shop is closed at night, your online shop can keep on selling and bringing you income by catering to customers at any time that is convenient for them. This is the biggest advantage of having an e-commerce website.

One more reason to create a web presence for your business is a reduction of distances. A website allows you to expand your target audience and make deals with customers who are located far away from you. Actually, the whole globe is within your reach the world is a global village at your fingertips.

  1. Brand visibility and brand recognition

A website that represents your business will help you provide online visibility and discoverability as well as establish or enhance brand recognition. If you have just begun running a startup or small businesses, it’s especially important for you to get as many people as possible informed about your business.

You want to let people know that your company exists, as well as what your company is doing, what it is called and how useful it can be for them — or for their friends/relatives/colleagues/ neighbors , as sharing information and brand advocacy also work well.

  1. Easy online promotion of your small business with a website

Both evergreen website content and buzz topics helps get traffic Doing content marketing right allows you to attract potential customers and convert them.

Moreover, promoting your small business on various platforms on the Internet is much easier if you have your own website. You could enjoy the maximum of getting more profits if your social media posts contain links that direct social users to your website, where they can find more in-depth information. Promoted posts and sponsored ads linking to a website look reliable and authoritative.

  1. You Can Share Your Address and Contact Information with Customers

Getting clients to know your business exists is a hustle but it doesn’t have to be. Ideally, your website should include your full address, instructions on how to find you, and even a google pin on a map of the area. Armed with that information, it’s almost impossible for anyone to get lost along the way.It’s also useful to have a place for your business’ phone number, email and anything they might need.

  1. Customer insights by tracking user behavior on your websit

When you have a website, it’s easy to monitor how users interact with it. You can find out what your product or service people like the most and what they like the least, from what geographic location, devices and third-party sites they usually come, and much more. These insights allow you to create a clear vision of your clients/ target market.

There are many tools for tracking the behavior of your site visitors, gathering this data, presenting it in a convenient way, and storing and interpreting it. The most popular is, for sure, the one made by Google. Track key Google Analytics metrics to make your business more client-oriented. Use Google Analytics to guide your content marketing and other marketing strategies. If your website show up among the first pages of search engine for local queries, then  you might land yourself some extra business.

Bonus points.

  • You Can Share Your Address and Contact Information With Customers

Imagine that someone knows your business exists, but they’re not sure how to get there. Ideally, your website should include your full address, instructions on how to find you, and (if you’re looking for extra points) a map of the area. Armed with that information, it’s almost impossible for anyone to get lost along the way.

It’s also useful to have a place for your business’ phone number, email address, and other contact details. That way people can call in if they have any quick questions.

  • It Enables You to Receive Online Queries

A lot of small business owners these days prefer online queries over phone calls. It’s easy to understand why. After all, you can answer emails on your own time, and it doesn’t matter if 20 people contact you at once online — you can still get to all of them.

Ideally, your website will provide visitors with multiple ways to contact you. We already mentioned that it should include your phone number and email address, but a contact forms also an excellent addition that lets customers get in touch without leaving the site.

  • Online Content Can Help You Build a Reputation

By clients giving back their reviews on your website, whether it’s on product and service offered, it can greatly build up your reputation and earn you high end clients. There are plenty of successful businesses that give back to their community by helping to keep them informed through content marketing even through blogs and you can too. Content marketing not only makes you look like an authority in your field, but it can also build goodwill.

 

In conclusion regardless of how big your business is truth is you need an elegant website to be able to convey all your products and services.

 

Robisearch transforming lives through innovation.

#GoDigitalWithRobisearch                    

By: Waithera Mwangi

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