It is critical for all hospitals to collect patient feedback to improve their healthcare services so that they can provide patients with the best experience during their stay. Using pen and paper makes it very difficult to keep track of all the feedback forms. Most of the times they end up getting lost and do not reach the person in charge.
This process is time-consuming and can take months before the feedbacks reach the authority . It may even take longer for the necessary actions to get implemented.
Using online feedback software, all the work is stored in one place. It becomes much easier to handle than pen and paper. Robisearch online feedback platform has the following advantages:
Real time actionable feedback
Patients like it a lot when their feedback is listened to and actions are taken swiftly. The most effective way to ensure that the feedback received from patients is worked upon is replying. Through a patient/online feedback platform, you can reply to the feedback in real-time. This will enable you give assurances that you can work on.
Negative feedback alert
The online feedback platform sends an alert upon receiving negative feedback so that the issue can be looked into even before the patient leaves the premises. Solving the issue instantly will surely make you go into the good books of the patient who is most likely to visit you again.
Credibility
In this era, performing a patient feedback survey through pen and paper instead of a digital one may be a red light in the eyes of many of your patients. The first thing that a patient expects from a good hospital is that they have everything digitized. One should definitely opt for an online feedback system for the branding of the hospital. Such a system also helps in comparing your hospital with the competitors.
Positive feedback is great for advertisement
In many cases, the patient feedback given is positive. The positive feedback can be used for online promotions and testimonials. In some cases, negative feedback, that is instantly replied to and worked on, till the issue is resolved. This will present a better advertising campaign for your hospital’s work ethic and vigilance.
Real time notification
The online feedback platform stores the comments and delivers it to the person in charge instantly. In surveys done through pen and paper, this becomes a tedious process and failures occur. Apologizing for the late action can be a solution but statistics show that customers are more likely to come back if they feel that their complaint was resolved quickly rather than apologizing for it. The only way to resolve issues quickly is through an online feedback platform.
It offers customer relationship management
Important patient details like phone number, Email ID, birth details, etc. can be stored in the system. This data can be used to keep track of patient history and how frequently one uses your services. Phone numbers can be used to greet the patients on their special days such as birthdays. An online feedback platform makes it easy to manage all these data.
Improve hospitals performance
An online feedback system allows to systematically assess patient care quality. This allows hospitals to continuously improve and set new standards in patient experience.
Measure patient experience
An online feedback software helps hospitals measure and track important patient experience metrics. This helps the hospital recognize where the service stands out and where it falls short of patients’ expectations.
Improve quality of care
An online feedback system helps hospitals understand patient’s preferences through actionable data. Also, feedback analysis helps them identify departments that are falling short of patient expectations.
All in all, a digital patient feedback system is an efficient way to measure and analyze patient feedback. When implemented, a digital patient feedback system can boost patient satisfaction, build patient loyalty, and improve the overall care delivery system. Contact Robisearch Limited on 0716413386 or 0780655987 and get a solution today.